Msi laptop bricked

[PedroBento1996]

so I emailed msi about some trouble with my laptop ( the screen wasn't working after suspension forcing me to restart the pc every time). I told them I had already tried updating my GPU drivers do they told me to update my bios and ec firmware. I started by updating the firmware and my pc blue screened. Now the screen is turned off, and the power button doesn't work... I've been emailing msi all day with no response. I'm begging you guys for some help, cause I'm freaking out...  Hope one of you has some idea what to do, thanks.

[Mr.Meerkat]

Wait, hang on, your computer BSOD while you were updating to the BIOS? 

I would have thought updating the BIOS wouldn't require windows...

 

If you've fucked the BIOS chip in your lappy then...you're kinda fucked? MSI may fix it for you or whatever but depending on the motherboard, you may need a completely new one....which is never good...

 

[PedroBento1996]

1 minute ago, Mr.Meerkat said:

Wait, hang on, your computer BSOD while you were updating to the BIOS? 

I would have thought updating the BIOS wouldn't require windows...

 

If you've fucked the BIOS chip in your lappy then...you're kinda fucked? MSI may fix it for you or whatever but depending on the motherboard, you may need a completely new one....which is never good...

 

I was updating the firmware not the bios

[Mr.Meerkat]

2 minutes ago, PedroBento1996 said:

I was updating the firmware not the bios

Firmware for what? Firmware=BIOS/UEFI (well not exactly but Firmware is permanent software on read-only memory...)

 

You sure you don't mean a windows update or drivers or something?

[PedroBento1996]

1 minute ago, Mr.Meerkat said:

Firmware for what? Firmware=BIOS/UEFI (well not exactly but Firmware is permanent software on read-only memory...)

 

You sure you don't mean a windows update or drivers or something?

 

[Mr.Meerkat]

3 minutes ago, PedroBento1996 said:

 

Doesn't load, it's a forum bug after a forum maintenance...RIP?  

[PedroBento1996]

5 minutes ago, Mr.Meerkat said:

Doesn't load, it's a forum bug after a forum maintenance...RIP?  

 

 

"

Ticket: 
Screen not working after suspension

Content: 

Hello Pedro Bento,

Please update the BIOS and EC firmware from the below link:
BIOS:https://www.msi.com/Laptop/support/GL62-6QF.html#down-bios
EC firmware:https://www.msi.com/Laptop/support/GL62-6QF.html#down-firmware

Best Regards,
MSI Notebook Technical Application Department

Find more NB FAQs here
Find more NB Video Tutorial here.
Global Warranty Service Locations for the Notebook
[Windows 10] Upgrade Information & Troubleshooting Guide

 

Please do not change the subject if you reply directly, or you can login into https://register.msi.com/ to reply, Thank you.

 

"

[ScratchCat]

Try Hold down power for 10 seconds whith battery in and then without, it may reset CMOS

[Mr.Meerkat]

So MSI was telling you to mess around with the BIOS and firmware...that's not a great idea really unless you're certain nothing is gonna crash out half way through the update...best bet is to contact MSI as it really does sound like one of the chips is fucked on the motherboard...

[PedroBento1996]

1 minute ago, Mr.Meerkat said:

So MSI was telling you to mess around with the BIOS and firmware...that's not a great idea really unless you're certain nothing is gonna crash out half way through the update...best bet is to contact MSI as it really does sound like one of the chips is fucked on the motherboard...

Like I say, I have been emailing the all day and am going to call them tomorrow during business hours 

[PedroBento1996]

2 minutes ago, ScratchCat said:

Try Hold down power for 10 seconds whith battery in and then without, it may reset CMOS

The battery isn't removable 

[Mr.Meerkat]

Just now, PedroBento1996 said:

The battery isn't removable 

It technically is...you just need to remove the back cover and unplug it the hard way  

[ScratchCat]

1 minute ago, PedroBento1996 said:

The battery isn't removable 

Just try the power button thing still as it may work and save you time and stress and it only takes 10 seconds

[PedroBento1996]

Just now, Mr.Meerkat said:

It technically is...you just need to remove the back cover and unplug it the hard way  

Yeah, but even though msi has a lax policy on warranty o don't want to take that chance

[PedroBento1996]

1 minute ago, ScratchCat said:

Just try the power button thing still as it may work and save you time and stress and it only takes 10 seconds

First thing I tried,  my guess is since I was updating the firmware that controls the power button when the BSOD occurred the problem is that the power button isn't working. Hopefully it's that

[PedroBento1996]

1 hour ago, PedroBento1996 said:

First thing I tried,  my guess is since I was updating the firmware that controls the power button when the BSOD occurred the problem is that the power button isn't working. Hopefully it's that

 

1 hour ago, ScratchCat said:

Just try the power button thing still as it may work and save you time and stress and it only takes 10 seconds

Correction, I tried again and it worked, still gonna call msi tomorrow