Hard Drive Keeps Disconnecting

[Awesomeg1999]

 

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• I recently got a 3 tb seagate hard drive from a friend. It worked perfectly at first. No problems what so ever. Fast forward a few months and now the drive is disconnecting randomly* and I need to fix this
• Windows 10 Pro x64
• All Games (this is a dedicated games drive)
• Nothing crashed directly but anything that has to access this disk will randomly fail and as a result no games will load
• What I've discovered:
• *The drive crashes after a long period of use
• If the computer is powered down completely the drive works fine after that
• According to Speccy, all SMART checks say Good but the status is Warning
• My current theory is that something isn't handling the disk right and as a result the buffer is getting overflown. This would explain why a complete loss of power is the only thing that fixed the drive. But the smart warning makes me really nervous
• I don't have the money to buy another drive so I really REALLY need to fix this if I can.

[Guest]

I wouldn't try to fix this drive, i would keep it in it's current state. Trying to fix it might damage it even more.

I still use disks that were in failed raids, and failed as boot drives as games drives, but one that breaks randomly I would leave alone, than save up for a new one.

[AshleyAshes]

Extract all data and take it to a proper ewaste recycler. D:

[Awesomeg1999]

4 minutes ago, spidsepttk said:

I wouldn't try to fix this drive, i would keep it in it's current state. Trying to fix it might damage it even more.

I still use disks that were in failed raids, and failed as boot drives as games drives, but one that breaks randomly I would leave alone, than save up for a new one.

Well it's not exactly random. I'm starting to notice a pattern before it locks up.

I also forgot to mention that I ran SeaTools (as it is a seagate hard drive) and the SMART test passed and the ShortDST Passed. Going to run more tests to isolate the issue.

[Guest]

Just now, Awesomeg1999 said:

Well it's not exactly random. I'm starting to notice a pattern before it locks up.

I also forgot to mention that I ran SeaTools (as it is a seagate hard drive) and the SMART test passed but the ShortDST fails at 90%. Going to run more tests to isolate the issue.

OK, send the results when you do.

 

Try installing Piriform Speccy and checking out the drive health there.

[Damocles]

How exactly is this connected to your computer? And why is everyone telling him to do irrational s*** before isolating the issue?

[Awesomeg1999]

5 minutes ago, Damocles said:

How exactly is this connected to your computer? And why is everyone telling him to do irrational s*** before isolating the issue?

It's connected through SATA and I have already tried changing the SATA Data cable, power cable, and port that the HDD is plugged into. So it's none of that

[Awesomeg1999]

13 minutes ago, spidsepttk said:

OK, send the results when you do.

 

Try installing Piriform Speccy and checking out the drive health there.

Spoiler

ST3000DM001-9YN166
    Manufacturer    Seagate
    Form Factor    3.5"
    Heads    16
    Cylinders    364,801
    Tracks    93,024,255
    Sectors    5,860,528,065
    SATA type    SATA-III 6.0Gb/s
    Device type    Fixed
    ATA Standard    ATA8-ACS
    Serial Number    Z1F1R86T
    Firmware Version Number    CC4H
    LBA Size    48-bit LBA
    Power On Count    103 times
    Power On Time    821.1 days
    Speed    7200 RPM
    Features    S.M.A.R.T., APM, NCQ
    Max. Transfer Mode    SATA III 6.0Gb/s
    Used Transfer Mode    SATA II 3.0Gb/s
    Interface    SATA
    Capacity    2794 GB
    Real size    3,000,592,982,016 bytes
    RAID Type    None
        S.M.A.R.T
            Status    Warning
            Temperature    41 °C
            Temperature Range    OK (less than 50 °C)
                S.M.A.R.T attributes
                        Attribute name    Real value    Current    Worst    Threshold    Raw Value    Status
                    01    Read Error Rate    0    99    87    6    0004954C08    Good
                    03    Spin-Up Time    0 ms    93    92    0    0000000000    Good
                    04    Start/Stop Count    252    100    100    20    00000000FC    Good
                    05    Reallocated Sectors Count    32,424    76    51    36    0000007EA8    Good
                    07    Seek Error Rate    0    58    58    30    002BDF5E3B    Good
                    09    Power-On Hours (POH)    821d 3h    78    78    0    0000004CFB    Good
                    0A    Spin Retry Count    0    100    100    97    0000000000    Good
                    0C    Device Power Cycle Count    103    100    100    20    0000000067    Good
                    B7    SATA Downshift Error Count    0    100    100    0    0000000000    Good
                    B8    End-to-End error / IOEDC    0    100    100    99    0000000000    Good
                    BB    Reported Uncorrectable Errors    1,797    1    1    0    0000000705    Good
                    BC    Command Timeout    309,251,801,447    100    37    0    0000D80167    Good
                    BD    High Fly Writes (WDC)    129    1    1    0    0000000081    Good
                    BE    Airflow Temperature    41 °C    59    55    45    002A280029    Good
                    BF    G-sense error rate    0    100    100    0    0000000000    Good
                    C0    Power-off Retract Count    91    100    100    0    000000005B    Good
                    C1    Load/Unload Cycle Count    28,719    86    86    0    000000702F    Good
                    C2    Temperature    41 °C    41    45    0    0000000029    Good
                    C5    Current Pending Sector Count    11,351    31    1    0    0000002C57    Good
                    C6    Uncorrectable Sector Count    11,351    31    1    0    0000002C57    Good
                    C7    UltraDMA CRC Error Count    0    200    200    0    0000000000    Good
                    F0    Head Flying Hours    479d 17h    100    253    0    0000002CF9    Good
                    F1    Total LBAs Written    94,414,497,707,224    100    253    0    009698F4D8    Good
                    F2    Total LBAs Read    147,077,559,850,880    100    253    0    0029B59780    Good
        Partition 0
            Partition ID    Disk #3, Partition #0
            Disk Letter    E:
            File System    NTFS
            Volume Serial Number    CC80B5EA
            Size    2794 GB
            Used Space    636 GB (22%)
            Free Space    2157 GB (78%)

[Damocles]

So you're saying it fails under load as opposed to idle?

[Awesomeg1999]

10 minutes ago, Awesomeg1999 said:

Well it's not exactly random. I'm starting to notice a pattern before it locks up.

I also forgot to mention that I ran SeaTools (as it is a seagate hard drive) and the SMART test passed and the ShortDST Passed. Going to run more tests to isolate the issue.

Short Generic Test Passed, Running Long Generic now...

[Awesomeg1999]

Just now, Damocles said:

So you're saying it fails under load as opposed to idle?

That's what I'm trying to isolate. I have found that when my computer would go idle, I would come back to the drive being locked up and have to shut down the computer. I tried going into power options and setting "Turn of Hard Drives" to Never which worked for a while but the disk locked up again today. I think something is putting the drive in a loop which causes it too become locked up until it looses power.

[Damocles]

2 minutes ago, Awesomeg1999 said:

That's what I'm trying to isolate. I have found that when my computer would go idle, I would come back to the drive being locked up and have to shut down the computer. I tried going into power options and setting "Turn of Hard Drives" to Never which worked for a while but the disk locked up again today. I think something is putting the drive in a loop which causes it too become locked up until it looses power.

Seems like the problem is spin up. Make sure you have adequate power for the drive to spin up. Things like Intel Rapid Storage Device can override your settings at idle to slow your disk down. Lastly, If you have a BIOS feature that says Aggressive LMP, turn it off.

[Guest]

7 minutes ago, Awesomeg1999 said:

  Hide contents

ST3000DM001-9YN166
    Manufacturer    Seagate
    Form Factor    3.5"
    Heads    16
    Cylinders    364,801
    Tracks    93,024,255
    Sectors    5,860,528,065
    SATA type    SATA-III 6.0Gb/s
    Device type    Fixed
    ATA Standard    ATA8-ACS
    Serial Number    Z1F1R86T
    Firmware Version Number    CC4H
    LBA Size    48-bit LBA
    Power On Count    103 times
    Power On Time    821.1 days
    Speed    7200 RPM
    Features    S.M.A.R.T., APM, NCQ
    Max. Transfer Mode    SATA III 6.0Gb/s
    Used Transfer Mode    SATA II 3.0Gb/s
    Interface    SATA
    Capacity    2794 GB
    Real size    3,000,592,982,016 bytes
    RAID Type    None
        S.M.A.R.T
            Status    Warning
            Temperature    41 °C
            Temperature Range    OK (less than 50 °C)
                S.M.A.R.T attributes
                        Attribute name    Real value    Current    Worst    Threshold    Raw Value    Status
                    01    Read Error Rate    0    99    87    6    0004954C08    Good
                    03    Spin-Up Time    0 ms    93    92    0    0000000000    Good
                    04    Start/Stop Count    252    100    100    20    00000000FC    Good
                    05    Reallocated Sectors Count    32,424    76    51    36    0000007EA8    Good
                    07    Seek Error Rate    0    58    58    30    002BDF5E3B    Good
                    09    Power-On Hours (POH)    821d 3h    78    78    0    0000004CFB    Good
                    0A    Spin Retry Count    0    100    100    97    0000000000    Good
                    0C    Device Power Cycle Count    103    100    100    20    0000000067    Good
                    B7    SATA Downshift Error Count    0    100    100    0    0000000000    Good
                    B8    End-to-End error / IOEDC    0    100    100    99    0000000000    Good
                    BB    Reported Uncorrectable Errors    1,797    1    1    0    0000000705    Good
                    BC    Command Timeout    309,251,801,447    100    37    0    0000D80167    Good
                    BD    High Fly Writes (WDC)    129    1    1    0    0000000081    Good
                    BE    Airflow Temperature    41 °C    59    55    45    002A280029    Good
                    BF    G-sense error rate    0    100    100    0    0000000000    Good
                    C0    Power-off Retract Count    91    100    100    0    000000005B    Good
                    C1    Load/Unload Cycle Count    28,719    86    86    0    000000702F    Good
                    C2    Temperature    41 °C    41    45    0    0000000029    Good
                    C5    Current Pending Sector Count    11,351    31    1    0    0000002C57    Good
                    C6    Uncorrectable Sector Count    11,351    31    1    0    0000002C57    Good
                    C7    UltraDMA CRC Error Count    0    200    200    0    0000000000    Good
                    F0    Head Flying Hours    479d 17h    100    253    0    0000002CF9    Good
                    F1    Total LBAs Written    94,414,497,707,224    100    253    0    009698F4D8    Good
                    F2    Total LBAs Read    147,077,559,850,880    100    253    0    0029B59780    Good
        Partition 0
            Partition ID    Disk #3, Partition #0
            Disk Letter    E:
            File System    NTFS
            Volume Serial Number    CC80B5EA
            Size    2794 GB
            Used Space    636 GB (22%)
            Free Space    2157 GB (78%)

Theres your warning! Reallocated sector count is extremely high, meaning that parts of the drive are dead, and it is moving sectors to parts that work. Please, replace this as soon as you can, there is no saving this drive.

[Awesomeg1999]

Just now, Damocles said:

Seems like the problem is spin up. Make sure you have adequate power for the drive to spin up. Things like Intel Rapid Storage Device can override your settings at idle to slow your disk down. Lastly, If you have a BIOS feature that says Aggressive LMP, turn it off.

In term of power, My PSU has more than double the wattage than my computer actually draws. But what will slowing down the spin up do?

[Guest]

2 minutes ago, Damocles said:

Seems like the problem is spin up. Make sure you have adequate power for the drive to spin up. Things like Intel Rapid Storage Device can override your settings at idle to slow your disk down. Lastly, If you have a BIOS feature that says Aggressive LMP, turn it off.

Extremely high spin up times means its dead. The moving parts of the disk have died, and are not repairable.

[Awesomeg1999]

Just now, spidsepttk said:

Extremely high spin up times means its dead. The moving parts of the disk have died, and are not repairable.

Well once I power it down then power up it works fine, So I'm not sure the parts have died. But as for the reallocated sector count, this drive was used in a raid array for a company before I got it so it has seen its fair share of use. The rest of the drive still is fine though (none of my data has been lost or corrupted due to the lockups and everything is still there)

[Guest]

2 minutes ago, Awesomeg1999 said:

Well once I power it down then power up it works fine, So I'm not sure the parts have died. But as for the reallocated sector count, this drive was used in a raid array for a company before I got it so it has seen its fair share of use. The rest of the drive still is fine though (none of my data has been lost or corrupted due to the lockups and everything is still there)

Not died, dying. I estimate 2 weeks before the partition corrupts, and trying to re-create it fails every time.

[Damocles]

Wouldn't hurt to back up your data. I'd try to reset the drive using CMD before putting it to use again

[Awesomeg1999]

Just now, Damocles said:

Wouldn't hurt to back up your data. I'd try to reset the drive using CMD before putting it to use again

I can't back it up, I don't have any hard drives big enough (which is why I need to save this) and how would I reset it with cmd?

[Damocles]

Easy, but it LOSES ALL DATA, ALL PARTITIONS, ALL EVERYTHING and becomes an amnesiac drive with nothing unless you for some reason use a recovery tool as it doesn't erase anything, just forgets where evey thing is.

CMD>Run as admin>"diskpart">"list vol">"sel vol X" where X is the drive you want to reset>"clean"

[Awesomeg1999]

2 hours ago, spidsepttk said:

OK, send the results when you do.

 

Try installing Piriform Speccy and checking out the drive health there.

Here are the results from the SeaTools for Windows

 

Spoiler

--------------- SeaTools for Windows v1.4.0.4 ---------------
7/15/2016 3:52:55 PM
Model Number: ST3000DM001-9YN166
Serial Number: Z1F1R86T
Firmware Revision: CC4H
Fix All Fast - Started 7/15/2016 3:52:55 PM
Fix All Fast - Pass 7/15/2016 4:00:40 PM
SMART - Started 7/15/2016 4:00:50 PM
SMART - Pass 7/15/2016 4:00:56 PM
Short DST - Started 7/15/2016 4:01:10 PM
Short DST - Pass 7/15/2016 4:02:14 PM
Fix All Long - Started 7/15/2016 4:02:45 PM
Fix All Long - FAIL 7/15/2016 4:29:55 PM
SeaTools Test Code: EE679EC8
SMART - Started 7/26/2016 6:14:06 PM
SMART - Pass 7/26/2016 6:14:12 PM
Short DST - Started 7/26/2016 6:14:23 PM
Short DST - Pass 7/26/2016 6:18:17 PM
Identify - Started 7/26/2016 6:19:16 PM
Short Generic - Started 7/26/2016 6:19:42 PM
Short Generic - Pass 7/26/2016 6:25:48 PM
Long Generic - Started 7/26/2016 6:28:14 PM
Long Generic - FAIL 7/26/2016 7:02:03 PM
SeaTools Test Code: EE679ED8