Windows 10

[crysilis]

So I have windows 10 home edition on my prebuilt and for some reason now whenever I try to open file explorer, control panel 

it crashed my screen turns black then it loads everything on my screen again

why is this happening?

[Yoobsterlol]

I'm not really sure but if the problem persists I would recommend a reinstall windows 10. I'm more of a hardware guy but I think this is how you do it.

1.Download microsoft media creation tool and and make an iso file on a usb drive.

2.Format your hardrive or ssd and plug in the usb and install windows.

Anyone correct me if I'm wrong or if I'm right add more details if you can.

 

[crysilis]

5 minutes ago, Yoobsterlol said:

I'm not really sure but if the problem persists I would recommend a reinstall windows 10. I'm more of a hardware guy but I think this is how you do it.

1.Download microsoft media creation tool and and make an iso file on a usb drive.

2.Format your hardrive or ssd and plug in the usb and install windows.

Anyone correct me if I'm wrong or if I'm right add more details if you can.

 

can't this is a prebuilt  I also know how to do it and I would need to buy a new windows key Im pretty sure

[Yoobsterlol]

5 minutes ago, crysilis said:

can't this is a prebuilt  I also know how to do it and I would need to buy a new windows key Im pretty sure

No, there is a way to do it on a prebuilt, you might have to call microsoft to get your key reactivated though. There should be a windows activation key sticker on your prebuilt

 

[crysilis]

2 minutes ago, Yoobsterlol said:

No, there is a way to do it on a prebuilt, you might have to call microsoft to get your key reactivated though. There should be a windows activation key sticker on your prebuilt

 

just a sticker no key

[Sir Asvald]

26 minutes ago, crysilis said:

So I have windows 10 home edition on my prebuilt and for some reason now whenever I try to open file explorer, control panel 

it crashed my screen turns black then it loads everything on my screen again

why is this happening?

Did your PC come with a recovery disk? if so, try using it to recover Windows.

[crysilis]

7 minutes ago, Abdul201588 said:

Did your PC come with a recovery disk? if so, try using it to recover Windows.

no  it was some program in Toronto called Kids@computers and all they gave me was a motherboard disk, free norton for a year, and a motherboard manual

got a free printer, monitor, computer, keyboard and mouse doe

[Yoobsterlol]

19 minutes ago, crysilis said:

just a sticker no key

I would call Microsoft about it and ask them about the problem and what to do about it

[AlTech]

On ‎6‎/‎19‎/‎2016 at 7:16 PM, crysilis said:

So I have windows 10 home edition on my prebuilt and for some reason now whenever I try to open file explorer, control panel 

it crashed my screen turns black then it loads everything on my screen again

why is this happening?

Download the Windows 10 Media creation tool. Go grab a USB and make the Media Creation tool use the USB for upgrade.

 

 

Then save all important data and shut down. Enter the BIOS. Tell the BIOS to start the computer from the USB. Then exit and restart. Then let Windows install itself.

[AlTech]

23 hours ago, Yoobsterlol said:

I would call Microsoft about it and ask them about the problem and what to do about it

from experience they would just say the generic usual "Re-install windows" trick.