Can't use mobile data on HTC One M7

[Bluebeano]

I have an HTC One M7 and can't access 3G / mobile data. If it helps, the phone was bought via Vodafone but is now on giffgaff. Mobile data is definitely enabled. Can anyone help?

[Lurick]

5 minutes ago, Bluebeano said:

I have an HTC One M7 and can't access 3G / mobile data. If it helps, the phone was bought via Vodafone but is now on giffgaff. Mobile data is definitely enabled. Can anyone help?

You followed the steps to setup the mobile data APN and restarted the phone afterwards yes?

http://www.geeksquad.co.uk/articles/giffgaff-apn-settings

[Bluebeano]

1 hour ago, Lurick said:

You followed the steps to setup the mobile data APN and restarted the phone afterwards yes?

http://www.geeksquad.co.uk/articles/giffgaff-apn-settings

It doesn't say Mobile Networks, it says Mobile Network sharing, is that it?

[Lurick]

19 minutes ago, Bluebeano said:

It doesn't say Mobile Networks, it says Mobile Network sharing, is that it?

That could be it, if you click on it do you have the option to add an APN or network?

[Bluebeano]

19 minutes ago, Lurick said:

That could be it, if you click on it do you have the option to add an APN or network?

I can do: Portable Wi-Fi hotspot, USB network tethering and Bluetooth tethering. In the 'More' menu, I can use: Data Usage, Default SMS app, NFC, Mobile Network sharing, HTC Mini+ and VPN. Any of those could be it?