Laptop screen keeps freezing

[Bulje]

So my sister got her self a new laptop maybe about 7 months ago. It came on linux but I got her windows 7 and than windows 10 right away. The laptop was working perfectly until 2 weeks ago. She started complaining about the screen freezing and her laptop being slow and she did have a couple of crashes. You know the ones on win 10 that are blue and have that sad emoji (no sure if that's actually what BSOD on win 10 looks like lol) it happened to me a couple of times as well. She installed avg antivirus software the free trial thinking it would help. Ended up making the laptop even slower. So I deleted it. Now here's the problem it's a core i3 1.70 ghz with intel hd graphics it's a decent laptop I tried running League of Legends 80 fps on meduim but the problem is whilst I am in game or just using the laptop it feels slow and every 15 seconds the screen freezes for 1 minute I updated all the drivers including the graphics card one it did help a little bit. Also if there is any music a video playing and iz freezes it just makes that loud noise the same one like the crash. I have no idea what's going on I don't want to format her laptop because she is out of town and I have no idea wich files she needs. Does anyone know how to fix this or should I just format the laptop. Also whenever I click the start button or the search one right next to it I have to wait 20 seconds for it to open. I was reading online and some people were talking about disk defrag don't really know what it is so I didn't want to mess with it.  Here are the specs and the crash I was talking about.

Thanks (and my English isn't the best lol)

[flowalex]

So for the BSOD I found this

Spoiler

Question 

Applies to 

Windows

 

Windows 10

 

Power on or off a device

 

PC

7487 views

Windows 10 Crashes On Return From Sleep - HAL_INITIALIZATION_FAILED - hal!HalFlushCommonBuffer+0x95B7

SE

Senator949 asked on August 13, 2015

After upgrading Windows 7 Ultimate (64) to Windows 10 Pro (64) my HP a6750f had been working quite well with one exception.   On every attempted return from Sleep the system will crash (BSOD) and restart.   After the usual run around from HP and being told there will be no new drivers or BIOS for this system I am within minutes of using the GoBack procedure to uninstall Windows 10.  

Here is the output from the WhoCrashed utility:

 

On Wed 8/12/2015 1:48:49 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module:

hal.dll (hal!HalFlushCommonBuffer+0x95B7)
Bugcheck code: 0x5C (0x110, 0xFFFFFFFFFFD01000, 0x2A, 0xAEC6A6)
Error: HAL_INITIALIZATION_FAILED
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check appears very infrequently.
This is likely to be caused by a hardware problem problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

The above stated bugcheck is reproducible on the following platform:

 

System Manufacturer HP-Pavilion
System Model FQ563AA-A2L a6750f

Processor AMD Phenom(tm) 9650 Quad-Core Processor, 2300 Mhz
BIOS Version/Date Phoenix Technologies, LTD 5.13, 07/05/2009

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Senator949 replied on August 13, 2015

Doing one last Google search for, Windows 10 Crash Sleep,  a Windows 7 entry popped up indicating that the Desktop Window Manager process (not entire system) would crash on return from sleep causing a loss of all Aero functions.    After reading that entry I realized that it was my bug from when I upgraded to Windows 7 over 5 years ago.   As the symptoms were so similar I implemented the  Windows 7 fix and low and behold my return from sleep crashes were gone. 

And the fix is:

 

1.‬ Open a Commnad Prompt window (Run as Administrator) and enter the following command:

‪‬ C:\WINDOWS\system32> bcdedit /set useplatformclock true

‪‬ ‪

2.‬ Verify that useplatformclock is on/true.

 

C:\WINDOWS\system32>bcdedit /enum

 

Windows Boot Manager
--------------------
.

. 

Windows Boot Loader
-------------------
.

.

useplatformclock        Yes

 

C:\WINDOWS\system32>

‪3.‬ Restart the computer then test the SLEEP function.

 

 

The above fixed the return form sleep crash on my system as stated in first entry above.

Source: https://answers.microsoft.com/en-us/windows/forum/windows_10-power/windows-10-crashes-on-return-from-sleep/f5e23297-b2af-408c-9571-16887a0591dc?auth=1

 

As for the high disk usage does the laptop have Microsoft's default antivirus on it, because in my experience it really slows down computers

[Bulje]

4 minutes ago, flowalex said:

So for the BSOD I found this

  Reveal hidden contents

Question 

Applies to 

Windows

 

Windows 10

 

Power on or off a device

 

PC

7487 views

Windows 10 Crashes On Return From Sleep - HAL_INITIALIZATION_FAILED - hal!HalFlushCommonBuffer+0x95B7

SE

Senator949 asked on August 13, 2015

After upgrading Windows 7 Ultimate (64) to Windows 10 Pro (64) my HP a6750f had been working quite well with one exception.   On every attempted return from Sleep the system will crash (BSOD) and restart.   After the usual run around from HP and being told there will be no new drivers or BIOS for this system I am within minutes of using the GoBack procedure to uninstall Windows 10.  

Here is the output from the WhoCrashed utility:

 

On Wed 8/12/2015 1:48:49 AM GMT your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module:

hal.dll (hal!HalFlushCommonBuffer+0x95B7)
Bugcheck code: 0x5C (0x110, 0xFFFFFFFFFFD01000, 0x2A, 0xAEC6A6)
Error: HAL_INITIALIZATION_FAILED
file path: C:\WINDOWS\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check appears very infrequently.
This is likely to be caused by a hardware problem problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

The above stated bugcheck is reproducible on the following platform:

 

System Manufacturer HP-Pavilion
System Model FQ563AA-A2L a6750f

Processor AMD Phenom(tm) 9650 Quad-Core Processor, 2300 Mhz
BIOS Version/Date Phoenix Technologies, LTD 5.13, 07/05/2009

41 people had this question

Me Too

 

Reply

 

Subscribe

 Answer

SE

Senator949 replied on August 13, 2015

Doing one last Google search for, Windows 10 Crash Sleep,  a Windows 7 entry popped up indicating that the Desktop Window Manager process (not entire system) would crash on return from sleep causing a loss of all Aero functions.    After reading that entry I realized that it was my bug from when I upgraded to Windows 7 over 5 years ago.   As the symptoms were so similar I implemented the  Windows 7 fix and low and behold my return from sleep crashes were gone. 

And the fix is:

 

1.‬ Open a Commnad Prompt window (Run as Administrator) and enter the following command:

‪‬ C:\WINDOWS\system32> bcdedit /set useplatformclock true

‪‬ ‪

2.‬ Verify that useplatformclock is on/true.

 

C:\WINDOWS\system32>bcdedit /enum

 

Windows Boot Manager
--------------------
.

. 

Windows Boot Loader
-------------------
.

.

useplatformclock        Yes

 

C:\WINDOWS\system32>

‪3.‬ Restart the computer then test the SLEEP function.

 

 

The above fixed the return form sleep crash on my system as stated in first entry above.

Source: https://answers.microsoft.com/en-us/windows/forum/windows_10-power/windows-10-crashes-on-return-from-sleep/f5e23297-b2af-408c-9571-16887a0591dc?auth=1

 

As for the high disk usage does the laptop have Microsoft's default antivirus on it, because in my experience it really slows down computers

It has windows defender on it nothing else

[flowalex]

55 minutes ago, Bulje said:

It has windows defender on it nothing else

Try installing a different free antivirus and see if that drops the disk usage

[Bulje]

50 minutes ago, flowalex said:

Try installing a different free antivirus and see if that drops the disk usage

just downloaded ccleaner on it any suggestions for an antivirurs software?

[flowalex]

avast free bitdefender free