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Computer freezes

Ghostay
By Ghostay
in Troubleshooting
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Go to solution Solved by Bittenfleax,
21 minutes ago, Ghostay said:

This report came in at the same time as the crash:

The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.

Sorry, was pre-occupied. Have a quick Google for that device and driver and download the new version of it.

Posted

Not sure if this is an issue. I was playing Planetside 2 about 10 minutes ago, the client had been open for 50 minutes. Then it just froze, pretty sure I heard an audible click. My keyboard lost power and the lights went off, the screen froze and my mouse stopped working. I had to pull the plug to turn it off. Upon starting the computer again, the keyboard profiles were reset until I opened Corsair Utility Engine. Is there something I can do to diagnose the cause of the crash? The computer had no issues rebooting and was on the lock screen in 5 seconds.

 

Thanks.

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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Posted

Look at Event-viewer in Windows around the time of the crash.

CPU: i5 4670k @ 3.4GHz + Corsair H100i      GPU: Gigabyte GTX 680 SOC (+215 Core|+162 Mem)     SSD: Kingston V300 240GB (OS)      Headset: Logitech G930 

Case: Cosair Vengance C70 (white)                RAM: 16GB TeamGroup Elite Black DDR3 1600MHz       HDD: 1TB WD Blue                              Mouse: Logitech G602

OS: Windows 7 Home Premium                       PSU: XFX Core Edition 750w                                                Motherboard: MSI Z97-G45               Keyboard: Logitech G510

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  • Author
1 minute ago, Bittenfleax said:

Look at Event-viewer in Windows around the time of the crash.

Will do. Which section please?

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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Just now, Ghostay said:

Will do. Which section please?

Windows Logs > System 

 

Look for anything critical (red next to it)

CPU: i5 4670k @ 3.4GHz + Corsair H100i      GPU: Gigabyte GTX 680 SOC (+215 Core|+162 Mem)     SSD: Kingston V300 240GB (OS)      Headset: Logitech G930 

Case: Cosair Vengance C70 (white)                RAM: 16GB TeamGroup Elite Black DDR3 1600MHz       HDD: 1TB WD Blue                              Mouse: Logitech G602

OS: Windows 7 Home Premium                       PSU: XFX Core Edition 750w                                                Motherboard: MSI Z97-G45               Keyboard: Logitech G510

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Posted
  • Author
1 minute ago, Bittenfleax said:

Windows Logs > System 

 

Look for anything critical (red next to it)

This report came in at the same time as the crash:

The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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Posted
  • Solution
21 minutes ago, Ghostay said:

This report came in at the same time as the crash:

The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.

Sorry, was pre-occupied. Have a quick Google for that device and driver and download the new version of it.

CPU: i5 4670k @ 3.4GHz + Corsair H100i      GPU: Gigabyte GTX 680 SOC (+215 Core|+162 Mem)     SSD: Kingston V300 240GB (OS)      Headset: Logitech G930 

Case: Cosair Vengance C70 (white)                RAM: 16GB TeamGroup Elite Black DDR3 1600MHz       HDD: 1TB WD Blue                              Mouse: Logitech G602

OS: Windows 7 Home Premium                       PSU: XFX Core Edition 750w                                                Motherboard: MSI Z97-G45               Keyboard: Logitech G510

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Posted
  • Author
Just now, Bittenfleax said:

Sorry, was pre-occupied. Have a quick Google for that device and driver and download the new version of it.

OK, thanks!

My build : http://uk.pcpartpicker.com/p/Ck8VkL

[spoiler spoiler=Crimson Skyline]  My build: http://uk.pcpartpicker.com/p/Ck8VkL | I5-6600K | Hyper 212 Evo | Asus Z170 Pro Gaming + ROG Front Base | Axevir Core Series Red 2X8 2400 | Sandisk SSD Plus 240 GB | Western Digital 1TB Blue | MSI R9 390 | Corsair 760T | Corsair 850 RMI | Dell U2515H IPS | Hyper X II Cloud Red | Corsair K95 RGB | Logitech G602 |

[spoiler spoiler=Laptop] I7 3232QM | Nvidia GT635M | 17.6" TN | 1TB HD | 6GB RAM

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