Xfinity issues

[Marcus Torre DeProspero]

Last night there was a huge storm and my router went out randomly it has been out for a few days and when I called Comcast they said that nothing should be wrong. Our TV isn't working. Our internet is out. The router is fine but it isn't getting signal from Comcast. What the actual fuck is going on?

[BurstSMG]

How are you even posting this? 

[BurstSMG]

3 minutes ago, Marcus Torre DeProspero said:

What the actual fuck is going on?

Seriously though, check and see if your router/modem is still working. If you had it hooked up to a power bar, that shouldn't be the problem

[Syntaxvgm]

6 minutes ago, ZillaGames said:

How are you even posting this? 

https://en.wikipedia.org/wiki/Mobile_phone

well if his tv is out, there's a pole that has an issue or something, the modem doesn't control that. Their website, for me at least, usually has a very accurate estimate on fixes. But just keep calling and bitching. Threaten to go the BBB if you have to. If it's long enough, demand account credit to make up for down time. 

[ionbasa]

Have a tech come out. You'll most likely end up with an truck roll if its service side vs customer side issues.

[Marcus Torre DeProspero]

45 minutes ago, ZillaGames said:

How are you even posting this? 

4G LTE buddy it's called a phone

[BurstSMG]

Just now, Marcus Torre DeProspero said:

4G LTE buddy it's called a phone

I live in Canada, so I don't know what 4G LTE is. I know what LTE is, though. (We are so far behind)

[Marcus Torre DeProspero]

45 minutes ago, ZillaGames said:

Seriously though, check and see if your router/modem is still working. If you had it hooked up to a power bar, that shouldn't be the problem

The modem powers up fine and it isn't connected to my TV I have tried multiple other outlets throughout my house as well

[BurstSMG]

1 minute ago, Marcus Torre DeProspero said:

The modem powers up fine and it isn't connected to my TV I have tried multiple other outlets throughout my house as well

Mistake on my part. 

 

50 minutes ago, Marcus Torre DeProspero said:

when I called Comcast they said that nothing should be wrong.

Seriously, call them again and if they say that again say "Well, there is something wrong, get someone to come over here and fix it!"

[Marcus Torre DeProspero]

2 minutes ago, ZillaGames said:

Mistake on my part. 

 

Seriously, call them again and if they say that again say "Well, there is something wrong, get someone to come over here and fix it!"

1 it would take them a few days

2 today is a Sunday, a day in which companies do not provide service due religious happenings

3 I am too non conflict to just demand something like that

[BurstSMG]

4 minutes ago, Marcus Torre DeProspero said:

1 it would take them a few days

2 today is a Sunday, a day in which companies do not provide service due religious happenings

3 I am too non conflict to just demand something like that

If you can survive a day or two, wait and then call them and at least ask them why it would do that, if ever. If they say it shouldn't be happening again, then just switch ISPs.

 

(Also, try quickly unplugging everything related to your internet then plug them back in. I just came up with that, hopefully it does something)

Edited March 7, 2016 by ZillaGames
Adding extra tips

[ionbasa]

9 hours ago, Marcus Torre DeProspero said:

1 it would take them a few days

2 today is a Sunday, a day in which companies do not provide service due religious happenings

3 I am too non conflict to just demand something like that

You should be able to get next day service calls. Call again and just explain "my service has been out for a few days, please send an tech as soon as possible." Thats it, dont say nothing more and nothing less. Be polite about it.

 

PS: TWC and other cable companies also have Sunday service calls. Although, if you call customer service, you might get outsourced to an non-US call center.