Hard drive broken?

[mikat]

Hey guys,

 

Last week i built a computer for my mom and dad and the build is almost finished, but the hard drive isn't showing up anymore (in the bios or windows, but on one of the first boots it showed up in the bios)

things i checked:

- all cables are all the way in

- the hdd spins when the computer is on

- i tried both sata cables that came with my mobo, both worked on the ssd, neither worked on the hdd

 

what should i do??

 

specs:

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i5-6500 3.2GHz Quad-Core Processor  ($199.98 @ OutletPC) 
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler  ($29.44 @ Amazon) 
Motherboard: Asus H110I-PLUS/CSM Mini ITX LGA1151 Motherboard  ($82.00 @ Amazon) 
Memory: Kingston HyperX Fury Black 8GB (1 x 8GB) DDR4-2133 Memory  ($42.88 @ OutletPC) 
Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive  ($87.49 @ OutletPC) 
Storage: Western Digital Blue 2TB 3.5" 5400RPM Internal Hard Drive  ($73.89 @ OutletPC) 
Case: RAIJINTEK Metis (Blue) Mini ITX Tower Case  ($57.99 @ Newegg) 
Power Supply: Silverstone 450W 80+ Bronze Certified SFX Power Supply  ($59.99 @ NCIX US) 
Monitor: Dell SE2216H 60Hz 21.5" Monitor  ($121.98 @ Newegg) 
Monitor: Dell SE2216H 60Hz 21.5" Monitor  ($121.98 @ Newegg) 
Total: $877.62
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-02-17 15:40 EST-0500

 

Thanks alot

 

@Captain_WD

[sushisharkjl]

8 minutes ago, mikat said:

Hey guys,

 

Last week i built a computer for my mom and dad and the build is almost finished, but the hard drive isn't showing up anymore (in the bios or windows, but on one of the first boots it showed up in the bios)

things i checked:

- all cables are all the way in

- the hdd spins when the computer is on

- i tried both sata cables that came with my mobo, both worked on the ssd, neither worked on the hdd

 

what should i do??

 

specs:

PCPartPicker part list / Price breakdown by merchant

CPU: Intel Core i5-6500 3.2GHz Quad-Core Processor  ($199.98 @ OutletPC) 
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler  ($29.44 @ Amazon) 
Motherboard: Asus H110I-PLUS/CSM Mini ITX LGA1151 Motherboard  ($82.00 @ Amazon) 
Memory: Kingston HyperX Fury Black 8GB (1 x 8GB) DDR4-2133 Memory  ($42.88 @ OutletPC) 
Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive  ($87.49 @ OutletPC) 
Storage: Western Digital Blue 2TB 3.5" 5400RPM Internal Hard Drive  ($73.89 @ OutletPC) 
Case: RAIJINTEK Metis (Blue) Mini ITX Tower Case  ($57.99 @ Newegg) 
Power Supply: Silverstone 450W 80+ Bronze Certified SFX Power Supply  ($59.99 @ NCIX US) 
Monitor: Dell SE2216H 60Hz 21.5" Monitor  ($121.98 @ Newegg) 
Monitor: Dell SE2216H 60Hz 21.5" Monitor  ($121.98 @ Newegg) 
Total: $877.62
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2016-02-17 15:40 EST-0500

 

Thanks alot

 

@Captain_WD

Try another SATA port?

[mikat]

4 minutes ago, sushisharkjl said:

Try another SATA port?

already tried all of them, the ssd worked, the hdd didn't

[sushisharkjl]

1 minute ago, mikat said:

already tried all of them, the ssd worked, the hdd didn't

Is there a way to test the drive on another system? If not, try resetting the CMOS and try again.

[mikat]

10 minutes ago, sushisharkjl said:

Is there a way to test the drive on another system? If not, try resetting the CMOS and try again.

good point actually, but currently playing csgo so will need to wait till it's finished

[Paper]

If the OS is on the SSD hopefully it is, Then Go to disk management and re allocate it if its not there after clearing CMOS then try a new system if in the new system its dead then, its DEAD.

[mikat]

Just now, Paper said:

If the OS is on the SSD hopefully it is, Then Go to disk management and re allocate it if its not there after clearing CMOS then try a new system if in the new system its dead then, its DEAD.

not in bios or disk management

[Paper]

1 minute ago, mikat said:

not in bios or disk management

Then CMOS or new system is your best option at this point. Sadly

[mikat]

11 minutes ago, Paper said:

Then CMOS or new system is your best option at this point. Sadly

will try it in my personal rig rn

[Paper]

Just now, mikat said:

will try it in my personal rig rn

Im a little curious to what the issue is so keep us updated  

[mikat]

Just now, Paper said:

Im a little curious to what the issue is so keep us updated  

will do

[Captain_WD]

15 hours ago, mikat said:

~snip~

 

Hey mikat

 

Since you've tried the drive with other cables or ports the issue may be generally caused by two things - the drive itself has a problem or the motherboard/controller has trouble recognizing it. 

 

It is really a good idea to try the drive on a different system and see if it pops up in the BIOS, Device Manager or Disk Management. Connecting the drive externally can eliminate the SATA controller as the potential troublemaker. 

If you do get the drive to be recognized I'd run WD Data Lifeguard Diagnostic tool and see if the drive passes both the quick and the extended tests. Here's a link to the tool: http://products.wdc.com/support/kb.ashx?id=aAKxRI

 

If you can't see it anywhere I'd contact our live support and possibly exchange the drive. Here's a link to that too: http://products.wdc.com/support/kb.ashx?id=vpx9ak

 

Post back if you need more info!

 

Captain_WD.

[mikat]

27 minutes ago, Captain_WD said:

-snip-

I've tried to connect it to my personal rig, but it didn't show up there either, it was screwed in in the case and i didn't have much time so i booted the computer with the hdd (and power)

and then i booted my personal rig (hdd connected with sata)

 

will try in the weekend when i have more time

 

thanks for your help, will contact the support if it still doesn't show up

[mikat]

15 hours ago, Paper said:

Im a little curious to what the issue is so keep us updated  

btw, you should follow this topic

[Captain_WD]

2 minutes ago, mikat said:

~snip~

Glad to be of service  Post back when you make some progress. 

[mikat]

On 18-2-2016 at 2:08 PM, Captain_WD said:

Glad to be of service  Post back when you make some progress. 

it didn't show up on my personal computer, tried my personal ssd sata and power connectors, didn't work, also tried the sata connector from the original pc, didn't work either, gonna contact support, thanks for the help

 

edit: called WD, they were very friendly and i will look into replacing my drive with my original supplier first because there i can get a new drive