need fast help

[Torey]

so my router just stopped working sort of, the lan is not working at all but the wireless is, nothing was changed in any setting nothing was changed in the cables just stopped working, and my mom works from home so this is kind of urgent but I have no idea what's going on. im on the laptop just fine but my desktop nor hers works. we have a netgear router and a motorola modem. any ideas?

[rufee]

Have you restarted it ?

Save its settings and do a hard reset.

[Blade of Grass]

Have you tried restarting it?

[Torey]

yes the modem and the router many times, im afraid to reset to factory because the wireless will not be setup then

[Torey]

so i reset everything to factory default and its still not working...

[Guest Kefuren]

If it's just the router, can't you just temporarily swap the cables to the modem?

 

Are all the ethernet ports not working or just some?

[Torey]

It is all of the ethernet ports and when connecting to my modem direclty pc or my mothers thin client, it just doesn't work. Don't know why. I went and bought a new router so she can get on right now and work w.o getting some time of punishment or w.e but i'm just curious if something on the board fried or what.

[Guest Kefuren]

It is all of the ethernet ports and when connecting to my modem direclty pc or my mothers thin client, it just doesn't work. Don't know why. I went and bought a new router so she can get on right now and work w.o getting some time of punishment or w.e but i'm just curious if something on the board fried or what.

Hmh, I'd guess that something indeed got fried if the same cables are working fine on the new router. Might've be some cheap-o power brick overvolting the router or something.

 

I'd say just remove the casing and see what broke if you're not planning to return it.

[Torey]

Yeah, it's around 2 years old so not that old but past the returning point, even netgear's site doesn't provide "Help" unless you have bought it within 90 days or have some premium thing. Pretty bad customer service if you ask me. The bad router is a WNR 1000, the new one I got is a Linksys E2500. 

[Blade of Grass]

Can you plug a computer in by ethernet, then open a command prompt and type "ipconfig /all" then screen shot and post the results.