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Mini Dump File Help Please

GoldenLeaf
By GoldenLeaf
in Troubleshooting
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Hey my pc hasn't crashed in a while but it just did while I was gaming. I have viewed the mini dump file but was wondering if any of you could help me find out what could have caused it? I have run a mem test and all is fine. I also ran Intel diag tool and all fine there too. Don't understand where it says win 8 driver fault as I am running win 10...

 

Any help appreciated. Thank you in advance.

 

Here is the mini dump:

 

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000ef8fe028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

BUGCHECK_STR: 0x124_GenuineIntel

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

STACK_TEXT:
ffffd000`f9e116f8 fffff800`edc16f1f : 00000000`00000124 00000000`00000000 ffffe000`ef8fe028 00000000`bf800000 : nt!KeBugCheckEx
ffffd000`f9e11700 fffff800`ed625e6c : ffffe000`ef8fe028 ffffe000`eead3120 ffffe000`eead3120 ffffe000`eead3120 : hal!HalBugCheckSystem+0xcf
ffffd000`f9e11740 fffff800`edc1740c : 00000000`00000728 00000000`00000001 ffffd000`f9e11b30 00000000`00000000 : nt!WheaReportHwError+0x258
ffffd000`f9e117a0 fffff800`edc17764 : ffffe000`00000010 ffffe000`eead3120 ffffd000`f9e11948 ffffe000`eead3120 : hal!HalpMcaReportError+0x50
ffffd000`f9e118f0 fffff800`edc1764e : ffffe000`eead2bf0 00000000`00000001 00000000`00000001 00000000`00000000 : hal!HalpMceHandlerCore+0xe8
ffffd000`f9e11940 fffff800`edc1788e : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xda
ffffd000`f9e11980 fffff800`edc17a10 : ffffe000`eead2bf0 ffffd000`f9e11bb0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`f9e119b0 fffff800`ed56127b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`f9e119e0 fffff800`ed561031 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`f9e11b20 fffff800`ed434308 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
ffffd000`f9f8b8b0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!PpmIdleExecuteTransition+0x758


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner
---------

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Follow the BSOD posting instructions here: http://linustechtips.com/main/topic/354634-bsod-posting-instructions-please-read/

 

Are you overclocking at all?

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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Follow the BSOD posting instructions here: http://linustechtips.com/main/topic/354634-bsod-posting-instructions-please-read/

 

Are you overclocking at all?

Hey sorry about that. Yes CPU is overclocked @ 4.3 Ghz on turbo though it was overclocked by the company I bought the custom PC from.

 

· OS - Windows 10

· x86 (32-bit) or x64 ? x64

· What OS was originally installed on the system? Win 8.1

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from a retailer)? Full Retail

· Age of system (hardware) All Less than 2 1/2 years

· Age of OS installation - have you re-installed the OS? Couple of months old

· CPU model: Intel 4770

· Video Card model: GTX 980ti

· MotherBoard - Asus Sabertooth Z87

· Power Supply - brand & wattage: EVGA G2 850w (only a couple of months old)

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Hey sorry about that. Yes CPU is overclocked @ 4.3 Ghz on turbo though it was overclocked by the company I bought the custom PC from.

 

· OS - Windows 10

· x86 (32-bit) or x64 ? x64

· What OS was originally installed on the system? Win 8.1

· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from a retailer)? Full Retail

· Age of system (hardware) All Less than 2 1/2 years

· Age of OS installation - have you re-installed the OS? Couple of months old

· CPU model: Intel 4770

· Video Card model: GTX 980ti

· MotherBoard - Asus Sabertooth Z87

· Power Supply - brand & wattage: EVGA G2 850w (only a couple of months old)

Is this just 1 BSOD, or have you had a few happen so far?

 

Do you mind running the utility in the BSOD posting instructions thread and posting the dump files for me to look at? The WHEA error you posted in the original post basically tells me nothing useful. I need the dump files to run them through WinDBG (The Windows Debugger).

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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Is this just 1 BSOD, or have you had a few happen so far?

 

Do you mind running the utility in the BSOD posting instructions thread and posting the dump files for me to look at? The WHEA error you posted in the original post basically tells me nothing useful. I need the dump files to run them through WinDBG (The Windows Debugger).

It is the second I think. It is hard to answer this question as I had this happen before, viewed the mini dump which had the same issue listed but then I had a load of other crashes which turned out to be caused by an unreliable PSU. I haven't had a crash like this one in a few months.

 

I've attached the report.

 

Report.html

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It is the second I think. It is hard to answer this question as I had this happen before, viewed the mini dump which had the same issue listed but then I had a load of other crashes which turned out to be caused by an unreliable PSU. I haven't had a crash like this one in a few months.

 

I've attached the report.

 

attachicon.gifReport.html

That's not the dump files. The utility should have created an zip file in your documents folder.

 

Alternatively, you can copy the dump files from "%SystemRoot%\Minidump"

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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That's not the dump files. The utility should have created an zip file in your documents folder.

 

Alternatively, you can copy the dump files from "%SystemRoot%\Minidump"

Sorry was going to post that then I doubted myself lol

 

here you go

 

http://dbayliss.com/docs/SysnativeFileCollectionApp.zip

 

Thanks

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Sorry was going to post that then I doubted myself lol

 

here you go

 

http://dbayliss.com/docs/SysnativeFileCollectionApp.zip

 

Thanks

Do you happen to have Asus utilities installed? if so, go ahead and remove them.

 

Also, run an system file check using the instructions here: http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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Do you happen to have Asus utilities installed? if so, go ahead and remove them.

 

Also, run an system file check using the instructions here: http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html

No Asus Utilities installed and no problems were found running that check.

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Do you happen to have Asus utilities installed? if so, go ahead and remove them.

 

Also, run an system file check using the instructions here: http://www.tenforums.com/tutorials/2895-sfc-command-run-windows-10-a.html

Hi my friend,

 

Did you happen to see anything in the files I gave you? I have had my computer crash again twice while playing a different game this time; Starbound. Weirdly the last two times it crashed, I was at the same part of the map in the game. Does that maybe help you to help me? :)

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Hi my friend,

 

Did you happen to see anything in the files I gave you? I have had my computer crash again twice while playing a different game this time; Starbound. Weirdly the last two times it crashed, I was at the same part of the map in the game. Does that maybe help you to help me? :)

Woops. Completely missed the notification from you earlier. Regarding the crash, are your GPU drivers up to date? I find it strange that the game is crashing in a particular spot which then triggers an BSOD. 

 

Is it only in that game? If you lookup "Starbound Windows 10 crash" in google, I see a lot of people having similar issues, maybe it is just  specific to that game for now?

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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So..

 

I see you know how to use WinDbg. If you run !analyze -show you can see the what caused the minidump (fault location and error). In this case its below..

1: kd> !analyze -showWHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffffe000ef8fe028, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

There are two things that could be causing it..

 

1) Your overclock is causing the issue, which I find weird for a single application but is possible.

 

2) Uninstall your chipset drivers and reinstall them (which I think is the case). Make sure you get the right version of windows and the bit level (which from the debug I see that it is 64 bit system)

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Woops. Completely missed the notification from you earlier. Regarding the crash, are your GPU drivers up to date? I find it strange that the game is crashing in a particular spot which then triggers an BSOD. 

 

Is it only in that game? If you lookup "Starbound Windows 10 crash" in google, I see a lot of people having similar issues, maybe it is just  specific to that game for now?

Hey, no problem, thanks for getting back to me. This has happened on Robocraft also a couple of days ago, so I don't think it's game specific unfortunately.. All GPU drivers are up to date.

 

 

So..

 

I see you know how to use WinDbg. If you run !analyze -show you can see the what caused the minidump (fault location and error). In this case its below..

1: kd> !analyze -showWHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffffe000ef8fe028, Address of the WHEA_ERROR_RECORD structure.Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

There are two things that could be causing it..

 

1) Your overclock is causing the issue, which I find weird for a single application but is possible.

 

2) Uninstall your chipset drivers and reinstall them (which I think is the case). Make sure you get the right version of windows and the bit level (which from the debug I see that it is 64 bit system)

 

Hi,

 

right I am checking the chipset drivers now first as I would like to keep the overclock if possible, as I have not overclocked myself before so would not know how to re-overclock if I removed this one. I'll keep you posted. Thank you.

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I have tried to install the latest chipset driver but I apparently have a newer version already installed.

Is your GPU overclocked? If it is, mind turning down the clocks an bit. Also, can you post the new set of dump files since your PC BSODagain.

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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Is your GPU overclocked? If it is, mind turning down the clocks an bit. Also, can you post the new set of dump files since your PC BSODagain.

It's a MSI 980ti OC edition so it has a factory overclock but that is all.

 

Dump Files:

http://dbayliss.com/docs/SysnativeFileCollectionApp.zip

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Anything different in those files?

dxgmms2.sys is causing issues. It is an GPU driver issue. Use DDU (Display Driver Uninstaller) from here: http://www.wagnardmobile.com/DDU/?q=display-driver-uninstaller-ddu-

and uninstall your current GPU driver, then reinstall the latest Nvidia GPU driver.

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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dxgmms2.sys is causing issues. It is an GPU driver issue. Use DDU (Display Driver Uninstaller) from here: http://www.wagnardmobile.com/DDU/?q=display-driver-uninstaller-ddu-

and uninstall your current GPU driver, then reinstall the latest Nvidia GPU driver.

OK, all done. I'll see how it goes from here then. Thank you very much for your help thus far, I really appreciate your kindness.

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dxgmms2.sys is causing issues. It is an GPU driver issue. Use DDU (Display Driver Uninstaller) from here: http://www.wagnardmobile.com/DDU/?q=display-driver-uninstaller-ddu-

and uninstall your current GPU driver, then reinstall the latest Nvidia GPU driver.

I am sad. I really hoped that your suggestion would fix my issue, but I just played Starbound and about 10 mins into playing I started to get frame drops then my PC crashed again.

 

http://dbayliss.com/docs/SysnativeFileCollectionApp.zip Is it still the same thing causing it? 'dxgmms2.sys'

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I am sad. I really hoped that your suggestion would fix my issue, but I just played Starbound and about 10 mins into playing I started to get frame drops then my PC crashed again.

 

http://dbayliss.com/docs/SysnativeFileCollectionApp.zip Is it still the same thing causing it? 'dxgmms2.sys'

Unstable overclock then. First start by running MemTest86+

Follow the instructions here: http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

 

Leave it running overnight or approximately 12 hrs.

 

If you get memory issues, then you need to dial down your CPU overclock and possibly your RAM frequency (if its overclocked).

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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Unstable overclock then. First start by running MemTest86+

Follow the instructions here: http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

 

Leave it running overnight or approximately 12 hrs.

 

If you get memory issues, then you need to dial down your CPU overclock and possibly your RAM frequency (if its overclocked).

OK, I'll run that over night. Thanks.

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Unstable overclock then. First start by running MemTest86+

Follow the instructions here: http://www.tenforums.com/tutorials/14201-memtest86-test-ram.html

 

Leave it running overnight or approximately 12 hrs.

 

If you get memory issues, then you need to dial down your CPU overclock and possibly your RAM frequency (if its overclocked).

Hi,

 

Ran the test for 17 hours! And it just managed to do the 8 passes in that time. I think I got a clean bill of health though, right?

 

Now what? :)

post-92069-0-61638700-1452105888_thumb.j

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Firefox keeps crashing now while watching videos. What's going on??? :( !

 

Can you run FurMark? http://www.ozone3d.net/benchmarks/fur/

If it keeps crashing, then its most likely a bad GPU and you'll need to RMA it.

 

 

But before you RMA, try to repair install Windows to rule out an issue with the upgrade from WIndows 8.1 to Windows 10: http://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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