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BSOD Explanation

Topkek
By Topkek
in Troubleshooting
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So I got this BSOD a while back and was wondering what the cause was, I havent been able to figure it out yet, any ideas on the cause?

Heres the BlueScreenView dump

 

111215-32734-01.dmp 11/12/2015 5:34:27 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff801`c7d62a22 ffffd000`21165f90 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+14e2e0 x64 ntoskrnl.exe+14e2e0 C:\Windows\Minidump\111215-32734-01.dmp 8 15 10240 374,264 11/12/2015 5:36:11 PM
 

 

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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Posted

 

So I got this BSOD a while back and was wondering what the cause was, I havent been able to figure it out yet, any ideas on the cause?

Heres the BlueScreenView dump

 

111215-32734-01.dmp 11/12/2015 5:34:27 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff801`c7d62a22 ffffd000`21165f90 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+14e2e0 x64 ntoskrnl.exe+14e2e0 C:\Windows\Minidump\111215-32734-01.dmp 8 15 10240 374,264 11/12/2015 5:36:11 PM
 

 

 

Here is the reason from this link:

 

https://support.microsoft.com/en-us/kb/980932

 

 

SYMPTOMS
A computer that is running Windows 7 or Windows Server 2008 R2 may crash when you use some IEEE 1394 devices. Additionally, you may receive a Stop error message that resembles the following:
STOP 0x0000003B (Parameter1, Parameter2, Parameter3, Parameter4) 

SYSTEM_SERVICE_EXCEPTION

CAUSE
This issue occurs because of an error in the Microsoft IEEE 1394 driver stack, in which the buffer that is allocated to the driver stack does not initialize correctly.
RESOLUTION
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. 

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. PrerequisitesNo prerequisites are required. Restart requirementYou may have to restart the computer after you apply this hotfix. Hotfix replacement informationThis hotfix does not replace a previously released hotfix. File informationThe global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files. Windows 7 and Windows Server 2008 R2 file information notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File name File version File size Date Time Platform 1394bus.sys 6.1.7600.16385 54,784 13-Jul-2009 23:51 x86 1394ohci.sys 6.1.7600.20649 163,840 20-Feb-2010 04:13 x86 Ohci1394.sys 6.1.7600.16385 62,464 13-Jul-2009 23:51 Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File name File version File size Date Time Platform 1394bus.sys 6.1.7600.16385 68,096 14-Jul-2009 00:06 x64 1394ohci.sys 6.1.7600.20649 228,352 20-Feb-2010 04:36 x64 Ohci1394.sys 6.1.7600.16385 72,832 14-Jul-2009 00:06 x64
For all supported IA-64-based versions of Windows Server 2008 R2
File name File version File size Date Time Platform 1394bus.sys 6.1.7600.16385 182,784 14-Jul-2009 00:22 IA-64 1394ohci.sys 6.1.7600.20649 509,952 20-Feb-2010 04:06 IA-64 Ohci1394.sys 6.1.7600.16385 172,032 14-Jul-2009 00:22 Not applicable
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
 
Additional file information for Windows 7 and for Windows Server 2008 R2 Additional files for all supported x86-based versions of Windows 7
File name X86_1394.inf_31bf3856ad364e35_6.1.7600.20649_none_fbbe8e3180351733.manifest File version Not applicable File size 3,572 Date (UTC) 20-Feb-2010 Time (UTC) 11:10 Platform Not applicable  
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File name Amd64_1394.inf_31bf3856ad364e35_6.1.7600.20649_none_57dd29b538928869.manifest File version Not applicable File size 3,576 Date (UTC) 20-Feb-2010 Time (UTC) 11:13 Platform Not applicable  
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File name Ia64_1394.inf_31bf3856ad364e35_6.1.7600.20649_none_fbc032278033202f.manifest File version Not applicable File size 3,574 Date (UTC) 20-Feb-2010 Time (UTC) 10:59 Platform Not applicable  

 

Properties

Article ID: 980932 - Last Review: 01/09/2012 01:00:00 - Revision: 1.0

Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows HPC Server 2008 R2
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords:
  • kbexpertiseinter kbsurveynew kbqfe kbautohotfix kbhotfixserver kbfix KB980932

PC Specs:

 
Core I5 4690K CPU
Gigabyte GTX 960 windforce 4GB GDDR5 GPU
Corsair 100R case
Seasonic 620W S12-II PSU
Kingston SSDNow 120GB SSD
Toshiba 1TB HDD
Asrock H97 Pro4 motherboard
8GB panram DDR3 1600 RAM
Windows 10 home 64 bit
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Here is the reason from this link:

 

https://support.microsoft.com/en-us/kb/980932

Im running windows 10 not 7. Or does it happen on both?

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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Follow the BSOD posting instructions here: http://linustechtips.com/main/topic/354634-bsod-posting-instructions-please-read/

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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tbh if it was only one a while back I wouldn't worry.

 

UNLESS:

 

- Prime95 causes a bluescreen

- Bluescreens get frequent

- Artifacting appears

It has become somewhat frequent as of now, and what is artifacting and what is prime 95?

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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It has become somewhat frequent as of now, and what is artifacting and what is prime 95?

Oh its frequent...

 

OK we neeed to get to the root of this

-Run Prime95 (A CPU stress tool) for 20 minuites using the "Blend Test" http://www.mersenne.org/download/

Tell me if it crashes, I will probably respond tomorrow :)

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@Topkek Follow the BSOD posting instructions!

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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@Topkek Follow the BSOD posting instructions!

I know, but I'm first testing JakePC's test to see if it is crashing, and I do not feel that it is completely necessary to create a completely new thread until I have tested and possibly resolved my problem with JakePC's fix/ test

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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I know, but I'm first testing JakePC's test to see if it is crashing, and I do not feel that it is completely necessary to create a completely new thread until I have tested and possibly resolved my problem with JakePC's fix/ test

Post the dump files in this thread. Randomly following advice without actually looking at the dump files is like shooting a gun while blindfolded. The dump files tell us exactly what caused the BSOD, down to the service, driver, memory stack information, etc. 

 

There is a reason its pinned in the top of the troubleshooting subforum. I'd recommend you follow my advice (considering I wrote the BSOD posting instructions and actually help people by looking at dump files is WinDBG).

▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀

Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time.

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Post the dump files in this thread. Randomly following advice without actually looking at the dump files is like shooting a gun while blindfolded. The dump files tell us exactly what caused the BSOD, down to the service, driver, memory stack information, etc. 

 

There is a reason its pinned in the top of the troubleshooting subforum. I'd recommend you follow my advice (considering I wrote the BSOD posting instructions and actually help people by looking at dump files is WinDBG).

OK fair enough. Was just trying to nail it down to CPU, RAM or motherboard issues instead of drivers.

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OK fair enough. Was just trying to nail it down to CPU, RAM or motherboard issues instead of drivers.

 

Post the dump files in this thread. Randomly following advice without actually looking at the dump files is like shooting a gun while blindfolded. The dump files tell us exactly what caused the BSOD, down to the service, driver, memory stack information, etc. 

 

There is a reason its pinned in the top of the troubleshooting subforum. I'd recommend you follow my advice (considering I wrote the BSOD posting instructions and actually help people by looking at dump files is WinDBG).

I had actually just ran the windows driver verifier and AsUpIO.sys triggered a BSOD during the process according to the verifier, could this be the possible culprit?

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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Do you have AI Suite installed on your PC?

yep

"The ability to destroy a planet is insignificant, next to the power of the force"

 

Kirito (Main Build):
CPU Intel Core i5-6600k OC'd @ 4.6 GHz Motherboard ASUS Z170-AR RAM 16GB Corsair Vengeance LPX 2400 GPU ASUS STRIX 1070 Case Phanteks Enthoo Pro Storage Samsung 850 EVO 250GB, WD Green 2TB & Travelstar 1TB PSU Corsair CS550M Cooling Corsair H110i GT Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Asuna (My Laptop): Razer Blade Stealth

CPU Intel Core i5-7200U w/ Hyperthreading RAM 8GB Hardwired into the system GPU I N T E G R A T E D   G R A P H I C S  Storage Samsung 960 EVO m.2 120GB Cooling Fans yo Keyboard Razer Blackwidow Chroma Mouse Razer Naga Epic Chroma Sound Sennheiser HD280 Pro OS Windows 10

 

Yui (My mini server):

TBD

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