New WD drive making clicking noise

[Ali777]

Hello,

 

I bought a WD green 2 TB WD20EZRX 4 days ago

and every time I here noise like this in the video

 

you can really hear it in 0:12 - 0:15

and this

0:02 - 0:04 , 0:08 - 0:10 , 0:11 - 0:13

 

I adusted the head parking to 300 second using wdidle3

 

the noise does bot disapper umtil the head parks

even if I'm not using it during the 300s the sound is not going

 

the sound somtimes comes in every 7 seconds, every 2.5 seconds and every 4-5 seconds

 

Is that normal ?

[Xenift]

@Captain_WD

[Indus Monk]

RMA the drive

[Captain_WD]

~snip~

 

Hey there Ali777

 

Do you have any valuable data on the drive? I would back it up just to be on the safe side if the drive happens to be defective. 

I would recommend downloading WD Data Lifeguard Diagnostic and see if the WD Green drive passes both the quick and the extended tests. Here's a link: http://products.wdc.com/support/kb.ashx?id=6RwDfB

The sound is most probably coming from the actuator hovering over the platters. Every time the drive is accessed by something the actuator moves and produces this sound. 

I would try the drive on another port with another cable and on another mounting slot and see if that makes any difference. If possible, try the drive on another computer. 

If the drive passes both tests but still worries you, feel free to contact our support and see what the guys there can offer Here's a link: http://products.wdc.com/support/kb.ashx?id=T9px6B

 

Post back with some results,

 

Captain_WD.

[Ali777]

 

Hey there Ali777

 

Do you have any valuable data on the drive? I would back it up just to be on the safe side if the drive happens to be defective. 

I would recommend downloading WD Data Lifeguard Diagnostic and see if the WD Green drive passes both the quick and the extended tests. Here's a link: http://products.wdc.com/support/kb.ashx?id=6RwDfB

The sound is most probably coming from the actuator hovering over the platters. Every time the drive is accessed by something the actuator moves and produces this sound. 

I would try the drive on another port with another cable and on another mounting slot and see if that makes any difference. If possible, try the drive on another computer. 

If the drive passes both tests but still worries you, feel free to contact our support and see what the guys there can offer Here's a link: http://products.wdc.com/support/kb.ashx?id=T9px6B

 

Post back with some results,

 

Captain_WD.

 

 

Hi,

 

The drive did passed the 2 tests

I tried different cables and mounting places it is the same

What is weird is that i have a 1TB green from 2010, it does not make these sounds

[Captain_WD]

~snip~

 

Hey again

 

If the drive passes these tests it should be safe to use regardless of the sounds. If those sounds persist with different cables, ports and mounting places and even outside the case I would contact our support and see if you can get the drive replaced.

 

Captain_WD.