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Desktop of laptop doesn't show up

Jerombolo
By Jerombolo
in Troubleshooting
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Posted

When I log into my user on the laptop, I just get a blackscreen, I see my cursor but that's it.

 

Errors shown: explorer.exe couldn't get launched and vaio smart network

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Have you tried CTRL+ALT+DEL, open Task Manager, go to File -> Run New Task, type explorer.exe? Or does it not run that way either?

If that fails, go to File -> Run New Task, then open CMD. Inside the command line, type sfc /scannow

Speedtests

WiFi - 7ms, 22Mb down, 10Mb up

Ethernet - 6ms, 47.5Mb down, 9.7Mb up

 

Rigs

Spoiler

 Type            Desktop

 OS              Windows 10 Pro

 CPU             i5-4430S

 RAM             8GB CORSAIR XMS3 (2x4gb)

 Cooler          LC Power LC-CC-97 65W

 Motherboard     ASUS H81M-PLUS

 GPU             GeForce GTX 1060

 Storage         120GB Sandisk SSD (boot), 750GB Seagate 2.5" (storage), 500GB Seagate 2.5" SSHD (cache)

 

Spoiler

Type            Server

OS              Ubuntu 14.04 LTS

CPU             Core 2 Duo E6320

RAM             2GB Non-ECC

Motherboard     ASUS P5VD2-MX SE

Storage         RAID 1: 250GB WD Blue and Seagate Barracuda

Uses            Webserver, NAS, Mediaserver, Database Server

 

Quotes of Fame

On 8/27/2015 at 10:09 AM, Drixen said:

Linus is light years ahead a lot of other YouTubers, he isn't just an average YouTuber.. he's legitimately, legit.

On 10/11/2015 at 11:36 AM, Geralt said:

When something is worth doing, it's worth overdoing.

On 6/22/2016 at 10:05 AM, trag1c said:

It's completely blown out of proportion. Also if you're the least bit worried about data gathering then you should go live in a cave a 1000Km from the nearest establishment simply because every device and every entity gathers information these days. In the current era privacy is just fallacy and nothing more.

 

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Have you tried CTRL+ALT+DEL, open Task Manager, go to File -> Run New Task, type explorer.exe? Or does it not run that way either?

If that fails, go to File -> Run New Task, then open CMD. Inside the command line, type sfc /scannow

Shorter version of this is "Windows + R". Just brings up the run prompt quicker.

Please remember to follow your posts so you get notifications of people replying. If you want to reply to me directly, and I am not the author of the post, quote me.

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Have you tried CTRL+ALT+DEL, open Task Manager, go to File -> Run New Task, type explorer.exe? Or does it not run that way either?

If that fails, go to File -> Run New Task, then open CMD. Inside the command line, type sfc /scannow

When I want to run explorer.exe I get the error code 0xc0000022

 

Edit: It's my mams profile and somehow she doesn't have admin rights -.- even though she was the first account on the laptop..

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When I want to run explorer.exe I get the error code 0xc0000022

 

Edit: It's my mams profile and somehow she doesn't have admin rights -.- even though she was the first account on the laptop..

 

That's gonna be a pain... See if you can boot into Safe Mode and run sfc /scannow from the command line

Speedtests

WiFi - 7ms, 22Mb down, 10Mb up

Ethernet - 6ms, 47.5Mb down, 9.7Mb up

 

Rigs

Spoiler

 Type            Desktop

 OS              Windows 10 Pro

 CPU             i5-4430S

 RAM             8GB CORSAIR XMS3 (2x4gb)

 Cooler          LC Power LC-CC-97 65W

 Motherboard     ASUS H81M-PLUS

 GPU             GeForce GTX 1060

 Storage         120GB Sandisk SSD (boot), 750GB Seagate 2.5" (storage), 500GB Seagate 2.5" SSHD (cache)

 

Spoiler

Type            Server

OS              Ubuntu 14.04 LTS

CPU             Core 2 Duo E6320

RAM             2GB Non-ECC

Motherboard     ASUS P5VD2-MX SE

Storage         RAID 1: 250GB WD Blue and Seagate Barracuda

Uses            Webserver, NAS, Mediaserver, Database Server

 

Quotes of Fame

On 8/27/2015 at 10:09 AM, Drixen said:

Linus is light years ahead a lot of other YouTubers, he isn't just an average YouTuber.. he's legitimately, legit.

On 10/11/2015 at 11:36 AM, Geralt said:

When something is worth doing, it's worth overdoing.

On 6/22/2016 at 10:05 AM, trag1c said:

It's completely blown out of proportion. Also if you're the least bit worried about data gathering then you should go live in a cave a 1000Km from the nearest establishment simply because every device and every entity gathers information these days. In the current era privacy is just fallacy and nothing more.

 

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That's gonna be a pain... See if you can boot into Safe Mode and run sfc /scannow from the command line

I'll do that

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That's gonna be a pain... See if you can boot into Safe Mode and run sfc /scannow from the command line

Some errors couldn't get fixed

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Some errors couldn't get fixed

 

Hmm. If explorer still isn't starting, The best option would be to boot up a linux distro, backup her documents, then clean install or recover Windows. From safe mode are you able to get into system recovery?

Speedtests

WiFi - 7ms, 22Mb down, 10Mb up

Ethernet - 6ms, 47.5Mb down, 9.7Mb up

 

Rigs

Spoiler

 Type            Desktop

 OS              Windows 10 Pro

 CPU             i5-4430S

 RAM             8GB CORSAIR XMS3 (2x4gb)

 Cooler          LC Power LC-CC-97 65W

 Motherboard     ASUS H81M-PLUS

 GPU             GeForce GTX 1060

 Storage         120GB Sandisk SSD (boot), 750GB Seagate 2.5" (storage), 500GB Seagate 2.5" SSHD (cache)

 

Spoiler

Type            Server

OS              Ubuntu 14.04 LTS

CPU             Core 2 Duo E6320

RAM             2GB Non-ECC

Motherboard     ASUS P5VD2-MX SE

Storage         RAID 1: 250GB WD Blue and Seagate Barracuda

Uses            Webserver, NAS, Mediaserver, Database Server

 

Quotes of Fame

On 8/27/2015 at 10:09 AM, Drixen said:

Linus is light years ahead a lot of other YouTubers, he isn't just an average YouTuber.. he's legitimately, legit.

On 10/11/2015 at 11:36 AM, Geralt said:

When something is worth doing, it's worth overdoing.

On 6/22/2016 at 10:05 AM, trag1c said:

It's completely blown out of proportion. Also if you're the least bit worried about data gathering then you should go live in a cave a 1000Km from the nearest establishment simply because every device and every entity gathers information these days. In the current era privacy is just fallacy and nothing more.

 

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Hmm. If explorer still isn't starting, The best option would be to boot up a linux distro, backup her documents, then clean install or recover Windows. From safe mode are you able to get into system recovery?

Dunno, don't care really either, she should just buy a SSD and get Windows 10...

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Some errors couldn't get fixed

Same happened to my mums laptop. I eventually took out the hardrive of the laptop - plugged it into my test-bench and did a full format (that clears all info and attempts to fix corrupt/non-working sectors on the drive) (keep in mind to backup if you choose this path). dccb664c09.PNG

Soon after reinstalling the OS - it worked again. Doing a simple reinstall of the OS wont fix the problem (at least in my case it did not.) 

 

Good luck

Flash

***EDIT*** 

If your going to do this - be sure that the outlined "Quick Format" has no check in it. This will initiate a full format when selected. After that, just let it sit and work its magic. (Works on HDD's too, not just SSD's. Just clicked on SSD 2 as an example :) )

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