Logitech Customer Service

[Peepnbrick]

You know how the call center realm of tech is among the worst to have to enter, as if you are explaining your problem to a liguistically foreign infant using only grains of sand to spell it out on the surface of the ocean?

 

Okay, maybe that was exaggeration, but the point is that the solution to having trouble with customer service is to just buy everything from Logitech, since they have the best customer service I've experienced.

 

I just called them about how my speakers were malfunctioning and told them that I wanted to use my warranty which expires at the end of the year. Although this is not what I wanted, since I knew that there was no fixing these speakers as I had already done all of the neccessary troubleshooting, they guided me throught ways to troubleshoot my speakers. I played along, and after we had tried everything, which only took around five minutes, they said: okay, give us your adress and proof of your purcahse, and we will send you new speakers in about a week at no charge to you, with an order tracking number in your email within 24 hours. You don't even have to send back your old speakers. Nice.

 

It wasn't perfect, and the call got disconnected twice, so in total I had to call three times, but I'm not sure if this was there fault or not. The first time I called, I didn't even get connected to a technician before it disconnected. The second time, I went through all of the troubleshooting steps with a technician, followed by a disconnection. I figured I would call one more time before just going out and buying new speakers, and the new technician picked it up right where I left off. So the disconnections were a bit of a hassle, and the call quiality wasn't superb, but with patience, and persistance, I made it out perfectly.

 

I feel that they deserve recognition for this post worthy experience, and will hopefully show other companies that people love when they get good service from these customer service lines.

 

So the moral of this little story about a positive experience is that if you ever have a problem with your Logitech device, don't be afraid to give them a call, because you'll be glad that you did.

[Arty]

i have not had any of there stuff break so no need to call from me

[Mug]

Microsoft customer service is equally good.

[manikyath]

well... the foreign folks arent an always bad, i know someone who got helped very well by corsair's rashid (bob)

 

as for logitech stuff, i've thrown mice down the stairs, and have them still work perfectly. to deal with broken hardware is why i go to an actual store, instead of just buying online from some cheap website.