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MSI RMA Status Confusing

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By Guest
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Posted

After 7 tries to contact them via phone, I decided I'd come here in case anyone has seen this before.

 

I shipped my dead 970 back to MSI for an RMA, and yesterday I got an email saying everything was receieved. Now, when I looked up my status, I see both that the product was shipped out and even given a tracking # (which is inactive), but it also has no signs of shipping in the progress page. 

 

Here's what I mean:

 

post-44947-0-28904600-1436308614.png

(Apparently my RMA 970 shipped?)

 

But also:

 

post-44947-0-85647100-1436308636.png

(It hasn't even had a replacement found yet?)

 

What does "Sales/RMA NG buffer for repair run" mean?

 

Also, I don't care if people see the tracking # / serial #. The GPU's in RMA anyway, so it's not worth anything.

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Posted

When I RMAed my 290 That status stayed on the page untill a few days after i received the replacement.

System CPU : Ryzen 9 5950 doing whatever PBO lets it. Motherboard : Asus B550 Wifi II RAM 80GB 3600 CL 18 2x 32GB 2x 8GB GPUs Vega 56 & Tesla M40 Corsair 4000D Storage: many and varied small (512GB-1TB) SSD + 5TB WD Green PSU 1000W EVGA GOLD

 

You can trust me, I'm from the Internet.

 

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Posted

Good to know... Hopefully I get it by the weekend! I've heard horrible things about MSI's RMA, and this seems to be going smoothly :D

My RMA was fine/ Initiating it took a little longer than I would have liked but I had the replacement in hand in less than 7 days.

System CPU : Ryzen 9 5950 doing whatever PBO lets it. Motherboard : Asus B550 Wifi II RAM 80GB 3600 CL 18 2x 32GB 2x 8GB GPUs Vega 56 & Tesla M40 Corsair 4000D Storage: many and varied small (512GB-1TB) SSD + 5TB WD Green PSU 1000W EVGA GOLD

 

You can trust me, I'm from the Internet.

 

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