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Senhieser Headphones - One Side Louder Than Other

Arshdeep
By Arshdeep
in Audio
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Hey Guys!

 

I just got the Sennheiser Game Ones today and have come accross a problem.

 

When both the 3.5mm jacks for headphones and mic are plugged in, the left side is much louder than the right and the right side is very low volume.

When I unplug the mic, the right side volume is slightly louder than the left side which is now normal. 

 

I have tried some trouble shooting. Windows mixer, balance, other headphones, etc.

 

What do you guys think could be the problem? Is RMA my only option?

To love is to risk not being loved in return. To hope is to risk pain. To try is to risk failure, but risk must be taken because the greatest hazard in life is to risk nothing.

 

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Possibly just defective headphones.

Specs: CPU - Intel i7 8700K @ 5GHz | GPU - Gigabyte GTX 970 G1 Gaming | Motherboard - ASUS Strix Z370-G WIFI AC | RAM - XPG Gammix DDR4-3000MHz 32GB (2x16GB) | Main Drive - Samsung 850 Evo 500GB M.2 | Other Drives - 7TB/3 Drives | CPU Cooler - Corsair H100i Pro | Case - Fractal Design Define C Mini TG | Power Supply - EVGA G3 850W

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Possibly just defective headphones.

Note it only happens when I plug in both audio and mic cables. That is quite important to consider.

To love is to risk not being loved in return. To hope is to risk pain. To try is to risk failure, but risk must be taken because the greatest hazard in life is to risk nothing.

 

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Note it only happens when I plug in both audio and mic cables. That is quite important to consider.

hmm... Perhaps something is shorting causing the issue?

 

Does the mic sound fine when you use it?

Specs: CPU - Intel i7 8700K @ 5GHz | GPU - Gigabyte GTX 970 G1 Gaming | Motherboard - ASUS Strix Z370-G WIFI AC | RAM - XPG Gammix DDR4-3000MHz 32GB (2x16GB) | Main Drive - Samsung 850 Evo 500GB M.2 | Other Drives - 7TB/3 Drives | CPU Cooler - Corsair H100i Pro | Case - Fractal Design Define C Mini TG | Power Supply - EVGA G3 850W

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hmm... Perhaps something is shorting causing the issue?

 

Does the mic sound fine when you use it?

Yeah the mic is just fine

To love is to risk not being loved in return. To hope is to risk pain. To try is to risk failure, but risk must be taken because the greatest hazard in life is to risk nothing.

 

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Yeah the mic is just fine

 

Hmm, perhaps try plugging it into different ports (if available) or a different pc, if the issue still occurs then RMA'ing it would be your best bet.

Specs: CPU - Intel i7 8700K @ 5GHz | GPU - Gigabyte GTX 970 G1 Gaming | Motherboard - ASUS Strix Z370-G WIFI AC | RAM - XPG Gammix DDR4-3000MHz 32GB (2x16GB) | Main Drive - Samsung 850 Evo 500GB M.2 | Other Drives - 7TB/3 Drives | CPU Cooler - Corsair H100i Pro | Case - Fractal Design Define C Mini TG | Power Supply - EVGA G3 850W

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