Jump to content

Alienware m17x r4 BSOD

Hackthesystem
By Hackthesystem
in Troubleshooting
 Share
Posted

Hello forum,

Since about 3 months I am getting BSOD's about twice a week. Since I am planning on upgrading to a 970M, I need to update the BIOS but I am kind of afraid for it since I do not want a BSOD while updating the BIOS... :/ Happend last time when I was updating drivers and I couldn't boot anymore so yeah.... I really need to fix this before installing a new GPU.

 

My system is:

-OS: Win 7 Home 64 Bit (=Original OS (OEM))

-Build year: 2012

-Age of OS installation: 2013 (HDD crashed once)

-CPU model: Intel Core i7 3610Qm

-GPU model: GTX 675M

-System manufacturer: Alienware (or dell, discussion possible ;) )

 

Here are the files I need to upload following the BSOD guide: https://drive.google.com/file/d/0B3cuzEqGlgDXS0xObTZMOVdPREU/view?usp=sharing

 

Greetings

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/
Share on other sites
Link to post
Share on other sites
Posted

I would probably check the power brick with a voltmeter;

and make sure it isn't verheating.

 

are the BSOD's happening at any precice moments ?

Recommend what is best, not what you preffer.

"Like" comments to show your support of them or the idea they express.

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5250010
Share on other sites
Link to post
Share on other sites
Posted

No, mostly when doing not heavy things, I never have BSOD's when gaming or rendering so I do not think its the power brick... I also get blue screens while on battery...

Take a photo of the BSOD to see what the error is.

Hello This is my "signature". DO YOU LIKE BORIS????? http://strawpoll.me/4669614

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5250050
Share on other sites
Link to post
Share on other sites
Posted

It is getting really hot but I guess that's normal since my laptop is almost always plugged in...

Does it happen when the laptop moves ?

EG: heavy keyboard useage or moving the pc or something like that.

Recommend what is best, not what you preffer.

"Like" comments to show your support of them or the idea they express.

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5250139
Share on other sites
Link to post
Share on other sites
Posted
  • Author

Does it happen when the laptop moves ?

EG: heavy keyboard useage or moving the pc or something like that.

No, actually, it happens on completely random moments...

I attached a file with the info bluescreenvieuwer is giving me. I guess it is a driver issue, isn't it?

 

Also, maybe worth mentioning: my DVD-rom is broken maybe that has something to do with it altough I think I was getting BSOD's already when it worked...

post-157887-0-14501100-1434627314.png

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5250165
Share on other sites
Link to post
Share on other sites
Posted

try to update your graphic card and chipset drivers. 

 

also run something like adwcleaner to make sure that your pc isn't infected 

Gaming pc:cpu: i7 4770k // gpu: ZOTAC GTX 980 TI AMP EXTREME EDITION 6GB//ram kingston hyper x 16GB DDR3// hdd:2TB seagate //ssd: samsung 850 pro 256 gb ssd) // mb: MSI z97 gaming 5 

Gaming/work laptop asus n551jk :cpu: i7 4710hq //gpu: GTX850m 2GB //ram: 8GB //hdd: 750GB HDD

Server: HP ML350 G5 //cpu : 2x intel xeon e5130 quadcore // ram:12GB // gpu: nvidia 6200 256mb //hdd: 500 GB 15K SAS RAID-0 // 2x 700w hp power supply

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5285484
Share on other sites
Link to post
Share on other sites
Posted
  • Author

try to update your graphic card and chipset drivers.

also run something like adwcleaner to make sure that your pc isn't infected

I am currentely letting norton run a complete system scan. Afterwards, i shall try updating my chipset drivers... Graphics drivers are all up to date.

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5285619
Share on other sites
Link to post
Share on other sites
Posted

You could try running Prime95 for 24 hours to check your CPU and RAM.

 

http://www.mersenne.org/download/

 

You should select the 'Blend' setting and then change it to 'Custom' and enter in 'Memory to use (in MB)' a number equal to 500MB less than your total amount of RAM. For example, I have 16GB of RAM, so I would enter 15500 and run the program overnight. If you get any error on any of the running threads, one of your sticks of RAM may be faulty and you will have to run the test again with one stick of RAM at a time to find out which RAM stick is faulty.

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5286617
Share on other sites
Link to post
Share on other sites
Posted
  • Author

You could try running Prime95 for 24 hours to check your CPU and RAM.

http://www.mersenne.org/download/

You should select the 'Blend' setting and then change it to 'Custom' and enter in 'Memory to use (in MB)' a number equal to 500MB less than your total amount of RAM. For example, I have 16GB of RAM, so I would enter 15500 and run the program overnight. If you get any error on any of the running threads, one of your sticks of RAM may be faulty and you will have to run the test again with one stick of RAM at a time to find out which RAM stick is faulty.

I already let it run for an hour or 2 but I will fire it up this evening ;)

I will let you guys know the results tomorrow ;)

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5286875
Share on other sites
Link to post
Share on other sites
Posted
  • Author

You could try running Prime95 for 24 hours to check your CPU and RAM.

http://www.mersenne.org/download/

You should select the 'Blend' setting and then change it to 'Custom' and enter in 'Memory to use (in MB)' a number equal to 500MB less than your total amount of RAM. For example, I have 16GB of RAM, so I would enter 15500 and run the program overnight. If you get any error on any of the running threads, one of your sticks of RAM may be faulty and you will have to run the test again with one stick of RAM at a time to find out which RAM stick is faulty.

So, we are up and running :)

e883fc7f755f332243548ff1e9995568.jpg

how can I see if I've got any errors?

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5288616
Share on other sites
Link to post
Share on other sites
Posted
  • Author

You could try running Prime95 for 24 hours to check your CPU and RAM.

http://www.mersenne.org/download/

You should select the 'Blend' setting and then change it to 'Custom' and enter in 'Memory to use (in MB)' a number equal to 500MB less than your total amount of RAM. For example, I have 16GB of RAM, so I would enter 15500 and run the program overnight. If you get any error on any of the running threads, one of your sticks of RAM may be faulty and you will have to run the test again with one stick of RAM at a time to find out which RAM stick is faulty.

I just stopped prime95 since my CPU was getting 101 degrees celcius... :/ so i first need to replace the thermal compound I guess...

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5288903
Share on other sites
Link to post
Share on other sites
Posted

I just stopped prime95 since my CPU was getting 101 degrees celcius... :/ so i first need to replace the thermal compound I guess...

 

Wow. Yes, good idea about changing the thermal compound. It's a good job you were checking the CPU temperature. If the CPU temperature is still high afterwards, consider leaving the laptop in a cold room of the house with the window open while the test is being run.

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5290229
Share on other sites
Link to post
Share on other sites
Posted
  • Author

Wow. Yes, good idea about changing the thermal compound. It's a good job you were checking the CPU temperature. If the CPU temperature is still high afterwards, consider leaving the laptop in a cold room of the house with the window open while the test is being run.

Yeah, I'm now using unbranded thermal compound I found in the local electricity shop :/ . I am going to buy some artic silver 5 today....

Link to comment
https://linustechtips.com/topic/388875-alienware-m17x-r4-bsod/#findComment-5292360
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×