Can someone please help?

[blax3k]

So, I was having trouble using Sony's update center to update my Xperia Z1 compact to Android 5.0.2, so I used Sony PC companion to attempt this. Everything seemed to be going fine and dandy until the process froze towards the end (right after optimizing all my apps) and now I'm stuck with the black screen of death. Well, it's not totally black as the notification bar is there, and the holding down power buttons works. Everything else though is completely unresponsive. Does anyone know how I can reset this thing or get it working?

[Bananasplit_00]

take out the batery and then put it in and boot your phone, might work might not who knows untill you try!

[blax3k]

Battery isn't removable, otherwise I would try it. I've reset the thing a dozen times already, so that's not it either.

[c_marriott]

Sorry, not relevant, but what network is your phone on? I'm on EE and i still haven't got the update Also, did you back up your device beforehand? If you did try to use that if not then there should be a repair tool in PC companion, that may work?

[blax3k]

my phone actually isn't on a network right now. I haven't backed up the device, and PC companion doesn't recognize the device because of the lockscreen. 

[c_marriott]

I'll look a bit more into it for you, but for now I can suggest heading over to the community forums for the Z1C: here

or possibly get into contact with Sony and ask for their help.

EDIT: Spelling

EDIT 2: Link

 

Video link, this may help solve it

[blax3k]

That worked! Thank you so much! I'm going to go download all my apps now. Thanks for the help!

[c_marriott]

That worked! Thank you so much! I'm going to go download all my apps now. Thanks for the help!

 

No problem, glad to help