KERNELBASE.DLL causing Fatal Errors

[aleksandr]

Gday Everyone.

 

I've been having problems over the past couple of months involving the KERNELBASE.DLL. It has been causing crashes in multiple programs including Prepar3d, GeForce Experience and more. These programs have become unusable because the crash happens every time I attempt to use them.

 

The problem with the DLL started occurring right after I replaced the AMD Radeon HD 6450 that came with my computer, with a new Nvidia GTX 750 Ti. And I have read on the internet that new hardware has been known to cause the problem. However, I still can't find a fix. I've looked just about everywhere and tried just about everything. All my graphics drivers are up to date, I've gone in to msconfig and disabled most (not all) startup programs. I've also disabled all system services (except Microsoft ones) and tried rebooting with no luck. And of course, I've also tried going in to command prompt and running sfc /scannow Countless times.

 

Here are the details of some crashes, this particular one was in Prepar3d;

 

Faulting application name: Prepar3D.exe, version: 2.5.12944.0, time stamp: 0x54ee1a39
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x1744
Faulting application start time: 0x01d07053189c71d5
Faulting application path: C:\P3D\Prepar3D.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: 52c42679-dc49-11e4-a0b5-d4bed9d039f0

 

and this one for GeForce Experience;

 

Faulting application name: GFExperience.exe, version: 17.12.8.0, time stamp: 0x54b8aef5
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x53159a86
Exception code: 0xe0434352
Fault offset: 0x0000c42d
Faulting process id: 0x22ac
Faulting application start time: 0x01d06c3978376bce
Faulting application path: C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\GFExperience.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: d6a13dd0-d82c-11e4-9f43-d4bed9d039f0

 

Note: I have seen the faulting module be the KERNELBASE.DLL from system32 rather than syswow64. Also, Prepar3d is a 32-bit application, so I don't really know why it uses the one from syswow64. Not sure if that means anything, but just thought I'd add it.

 

I'd really appreciate your help guys, and here's all my specs.

 

• Windows 7 Home Premium 64 bit
• H61 Micro-ATX Mobo
• Intel i5 2320 @ 3GHz (Stock)
• 8GB RAM (Stock)
• Nvidia GeForce GTX 750 Ti
• 1 TB HDD (stock)
• 300W PSU (Stock)

Report.txt

[JefferyD90]

I'd do a clean install of Windows.

[Griffscavern]

One quick question. Did you remove the old drivers for the radeon card? Just a thought. I won't be able to answer anymore for a while, as I am on break at work.

[Nashman222]

Well of the top of my head I can think of a few things

First did you completely uninstall all of the AMD drivers before you put in the 750? I know it sounds obvious but its something that I forget to do sometimes before putting in a new card.

Also if you have the time try to re-install the drivers for your 750 but download them off the Nvidia website

If you did uninstall the old drivers try starting windows in safe mode, try out GeForce Experience to see if that works out as I have no experience with Prepar3d.

If it does work that's great! its not a windows install problem, at that point try re-installing the Nvidia drivers after making sure to uninstall both the new nvidia and the amd ones if they stayed around

 

but if it doesn't work the easy solution is probably just to re-install windows 

[aleksandr]

I'm not 100% sure I did uninstall all the AMD Drivers before i installed the 750 Ti. If I didn't, will that affect it in to the future? What's the best way to make sure I've got rid of all traces of the AMD stuff on my computer?

I'll try starting in safe mode now and let you know how it goes.

 

Thanks for all the help guys.

[aleksandr]

I tried starting windows in safe mode, and when I opened GeForce Experience, it popped up with an entire new error that I had never seen before. I tried reopening it a couple times and the error seemed to be persistent.

[Nashman222]

Humm, that error looks like re-installing you nvidia drivers should fix it but it still just might be an amd drivers issue

 

If you didn't uninstall the amd stuff windows might be trying to use the wrong drivers witch could cause some errors, go into add and remove programs and look for AMD catalysis control center or something of the sorts and make sure to uninstall that.

[aleksandr]

alright yeah all AMD components seem to have been uninstalled. I just tried doing a clean install of my Nvidia display drivers by uninstalling Nvidia drivers, running Driver Cleaner Pro and cleaning both Nvidia and AMD drivers, then reinstalling Nvidia drivers (ticking do a clean installation, and restarting between each). Still I've had no luck with GeForce Experience or Prepar3d. Looks like I might have to reinstall windows somehow, problem is I've never done it before and would have no idea how to do it (or how long it would take).

 

However, I would like to try everything possible before reinstalling windows, so I'll keep trying to find things to do

 

Really appreciate the help guys

[Nashman222]

You may want to look into using the built in windows repair function (I think its called recovery mode or something like that) If that doesn't work before re-installing windows make sure you have a few things

1. Make a back up of everything and I mean everything nothing will be left, put it all on flash drives, cds whatever you will not get anything back after the re-install
2. You have a windows 7 boot disk, your computer may have come with one of these or you can look up how to make one, I believe Microsoft has a download for the img file.
3. you have a few hours on hand, wiping the drive and re-installing is not something that happens in a few mins, get about 3-4 hours sense this is your first time.
 
Once you back up EVERYTHING and I mean it you will not get anything back after this you can try the re-install
 There are a tun of guides on YouTube and other sites about how to re-install windows, The hardest part about it is wiping the drive (I recommend D-BAN) but once the drive is clean just put the windows boot disk in your cd drive and load into it, once you get into the windows installer its incredibly easy to figure out it mostly just next, next, and next.
 
But we will save that as a last resort,
 
try out the recovery mode see if that works. re-downloading the nvidia drivers and updating them seems to be the way to go for now but you might need to get into the geforce experience to update them (I don't know about that one for sure though)
 
A form on the geforce website a user stated that doing this might help turn on the auto update or something like that so the drivers will update and that might fix the issue, but I don't know if it will work:

 

Start Services.msc (Start button-Search box)

Scroll down to "NVIDIA Update Service Daemon"

Right-click it and select Properties

Startup type: Disabled

 

Restart the PC

 

This should force an update to the nvidia drivers and It may fix it, try it out