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case came in broken

Matt_Twinkletoes
By Matt_Twinkletoes
in Troubleshooting
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what do I do contact them? also I got a scratch on my cpu but it's super tiny that gonna be a problem?

 

Contact them, within 48 hours of receiving.

 

And it depends on your definition of tiny. How did you even scratch your CPU? 0.o

The projects never end in my line of work.

CPU: Dual Xeon E5-2650v2 || GPU: Dual Quadro K5000 || Motherboard: Asus Z9PE-D8 || RAM: 64GB Corsair Vengeance || Monitors: Dual LG 34UM95, NEC MultiSync EA244UHD || Storage: Dual Samsung 850 Pro 256GB in Raid 0, 6x WD Re 4TB in Raid 1 || Sound: Xonar Essense STX (Mainly for Troubleshooting and listening test) || PSU: Corsair Ax1500i

CPU: Core i7 5820k @ 4.7GHz || GPU: Dual Titan X || Motherboard: Asus X99 Deluxe || RAM: 32GB Crucial Ballistix Sport || Monitors: MX299Q, 29UB65, LG 34UM95 || Storage: Dual Samsung 850 EVO 1 TB in Raid 0, Samsung 850 EVO 250GB, 2TB Toshiba scratch disk, 3TB Seagate Barracuda || PSU: EVGA 1000w PS Platinum

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Posted

what do I do contact them? also I got a scratch on my cpu but it's super tiny that gonna be a problem?

You should contact your retailer who sold you the case and ask him for a replacement.

A little scratch on the CPU shouldn't be a problem. The thermal paste should fill it up and you won't notice any difference. But a picture would be nice.

🇩🇪 🇪🇺 🏴‍☠️ 

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If the scratch is on the top it shouldnt be too much of a problem. I still recommend getting it replaced as it might be affected in other areas and may shorten the life span of your cpu. The scratch itself wont be too harmful but you never know how it got damaged. It could have been due to rough handling or a defect.

Your case manufacturer should have customer support so you should contact them. Who manufactured your case?

Im so patriotic, I piss red white and blue. My doctor told me it was pancreatic cancer, I told him to SHUT HIS COMMIE MOUTH.

-A shotgun wielding redneck

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Contact them, within 48 hours of receiving.

And it depends on your definition of tiny. How did you even scratch your CPU? 0.o

testing the silver bracket and it fell and dragged across it it's like a quarter of a centimeter long

Processor i5 4440 Graphics Card GTX 980ti Motherboard MSI B85M-G43 Memory 8GB Storage 1TB HDD Power Supply XFX TS 750W Case Fractal Design Core 1300

 

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If the scratch is on the top it shouldnt be too much of a problem. I still recommend getting it replaced as it might be affected in other areas and may shorten the life span of your cpu. The scratch itself wont be too harmful but you never know how it got damaged. It could have been due to rough handling or a defect.

Your case manufacturer should have customer support so you should contact them. Who manufactured your case?

fractal design

Processor i5 4440 Graphics Card GTX 980ti Motherboard MSI B85M-G43 Memory 8GB Storage 1TB HDD Power Supply XFX TS 750W Case Fractal Design Core 1300

 

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testing the silver bracket and it fell and dragged across it it's like a quarter of a centimeter long

 

Silver bracket?

The projects never end in my line of work.

CPU: Dual Xeon E5-2650v2 || GPU: Dual Quadro K5000 || Motherboard: Asus Z9PE-D8 || RAM: 64GB Corsair Vengeance || Monitors: Dual LG 34UM95, NEC MultiSync EA244UHD || Storage: Dual Samsung 850 Pro 256GB in Raid 0, 6x WD Re 4TB in Raid 1 || Sound: Xonar Essense STX (Mainly for Troubleshooting and listening test) || PSU: Corsair Ax1500i

CPU: Core i7 5820k @ 4.7GHz || GPU: Dual Titan X || Motherboard: Asus X99 Deluxe || RAM: 32GB Crucial Ballistix Sport || Monitors: MX299Q, 29UB65, LG 34UM95 || Storage: Dual Samsung 850 EVO 1 TB in Raid 0, Samsung 850 EVO 250GB, 2TB Toshiba scratch disk, 3TB Seagate Barracuda || PSU: EVGA 1000w PS Platinum

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from the hyper 212 evo

 

Well... that brace shouldn't be anywhere near your CPU, it goes on the opposite side of the motherboard.

The projects never end in my line of work.

CPU: Dual Xeon E5-2650v2 || GPU: Dual Quadro K5000 || Motherboard: Asus Z9PE-D8 || RAM: 64GB Corsair Vengeance || Monitors: Dual LG 34UM95, NEC MultiSync EA244UHD || Storage: Dual Samsung 850 Pro 256GB in Raid 0, 6x WD Re 4TB in Raid 1 || Sound: Xonar Essense STX (Mainly for Troubleshooting and listening test) || PSU: Corsair Ax1500i

CPU: Core i7 5820k @ 4.7GHz || GPU: Dual Titan X || Motherboard: Asus X99 Deluxe || RAM: 32GB Crucial Ballistix Sport || Monitors: MX299Q, 29UB65, LG 34UM95 || Storage: Dual Samsung 850 EVO 1 TB in Raid 0, Samsung 850 EVO 250GB, 2TB Toshiba scratch disk, 3TB Seagate Barracuda || PSU: EVGA 1000w PS Platinum

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from the hyper 212 evo

In that case it shouldnt be a problem.

Fractal technical support ticket:

https://support.fractal-design.com/support/tickets/new

Im so patriotic, I piss red white and blue. My doctor told me it was pancreatic cancer, I told him to SHUT HIS COMMIE MOUTH.

-A shotgun wielding redneck

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If the scratch is on the top it shouldnt be too much of a problem. I still recommend getting it replaced as it might be affected in other areas and may shorten the life span of your cpu. The scratch itself wont be too harmful but you never know how it got damaged. It could have been due to rough handling or a defect.

Your case manufacturer should have customer support so you should contact them. Who manufactured your case?

thanks I got it running now!

http://imgur.com/EEHFBOy

http://imgur.com/tVSe7IG

Processor i5 4440 Graphics Card GTX 980ti Motherboard MSI B85M-G43 Memory 8GB Storage 1TB HDD Power Supply XFX TS 750W Case Fractal Design Core 1300

 

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