Windows Being.. Windows (help please)

[ultimaterandombanana]

So I start up my pc today and I get the error message telling me that my windows is not genuine (which it is) ,so I put my product code in again and it verifies fine. I restart my pc and everything looks fine. I look deeper though, and I find that my windows experience index score has gone, and now I can't do another test, it comes up with this,

https://drive.google.com/file/d/0B9CcibQgAguUTlFObHR1M2xPZ28/view?usp=sharing

and when I click on it it doesn't run the test, it does absolutely nothing. I have no idea why it is doing ( it usually has the admin icon next to it but is no longer there). Help would be appreciated.

Thanks

[Giganizer300PRO]

This is Windows being Windows.

Have you contacted MS support? There's a (great < not really) online chat support.

[tmlhalo]

If you hit start, hover mouse over computer, right click then go to properties it should pull up a page. At the bottom it will say if the installation is genuine or not. I know you said it took the key but I'm just making Windows took and accepted it.

[ultimaterandombanana]

If you hit start, hover mouse over computer, right click then go to properties it should pull up a page. At the bottom it will say if the installation is genuine or not. I know you said it took the key but I'm just making Windows took and accepted it.

Yeah I have checked that, it says it's genuine.

[tmlhalo]

Does the solution from this work? One highlighted in green.

 

http://www.tomshardware.com/forum/24728-63-windows-experience-index

[ultimaterandombanana]

Does the solution from this work? One highlighted in green.

 

http://www.tomshardware.com/forum/24728-63-windows-experience-index

I have installed all of the latest drivers and I am now waiting for the guy at ms support to get his head around it. (might be a long wait)

[Mo5]

If it's just about the experience index just let it be. It's useless anyway.

[ultimaterandombanana]

This is Windows being Windows.

Have you contacted MS support? There's a (great < not really) online chat support.

Tried them, absolutely useless. Told me to run a virus scan, which I have done. I just gave up and said thanks for the help (not that I got any) 

[tmlhalo]

Can try doing a system restore but if it is only experience index I would leave it. May also see if there is an optional windows update missing.

[Blade of Grass]

To be honest, if you're only missing experience index, then I would leave it. It's not a big deal (to me), and not worth the trouble to get it. I haven't even run experience index on my computer.