Posted March 12, 2015 I need help guys. This is the first time this happen to me. So I recently woke up to find out that most if not all of my documents are gone. All of my essay, pdf, powerpoint, notepad, excel, folders and other important documents are gone. I'm pretty sure I didn't accidently deleted them all or move them, pretty sure my computer weren't affected by viruses, no one went on my computer. So idk how it happen. Last thing I remember was doing a ccleaner, antivirus scan, malwarebyte scan, glary utilities 5 scan b4 I went to sleep. Not sure if those have anything to do with the disappearance of my document. Maybe the scanner accidently placed my document in the recycling bin and then another deleted it? But i've done that so many time and didn't have any problem till now.I really need help retrieving my documents. Yes I didn't back up my files stupid of me. But at the same time I don't want this to happen to me again in the future, so if must I want to avoid it. If someone can help me out that would be appreciated. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 12, 2015 I need help guys. This is the first time this happen to me. So I recently woke up to find out that most if not all of my documents are gone. All of my essay, pdf, powerpoint, notepad, excel, folders and other important documents are gone. I'm pretty sure I didn't accidently deleted them all or move them, pretty sure my computer weren't affected by viruses, no one went on my computer. So idk how it happen. Last thing I remember was doing a ccleaner, antivirus scan, malwarebyte scan, glary utilities 5 scan b4 I went to sleep. Not sure if those have anything to do with the disappearance of my document. Maybe the scanner accidently placed my document in the recycling bin and then another deleted it? But i've done that so many time and didn't have any problem till now. I really need help retrieving my documents. Yes I didn't back up my files stupid of me. But at the same time I don't want this to happen to me again in the future, so if must I want to avoid it. If someone can help me out that would be appreciated. Maybe you are right, You could of done the wrong thing on CCleaner and deleted your documents? It will also remove things from recycling bin if it gets to big (I think) so that might of removed them from there. Try and use EaseUS, I have never used it but I think it will work. Here is a link: http://www.easeus.com/datarecoverywizard/recover-deleted-files.htm CPU: i5 4670k @ 3.4GHz + Corsair H100i GPU: Gigabyte GTX 680 SOC (+215 Core|+162 Mem) SSD: Kingston V300 240GB (OS) Headset: Logitech G930 Case: Cosair Vengance C70 (white) RAM: 16GB TeamGroup Elite Black DDR3 1600MHz HDD: 1TB WD Blue Mouse: Logitech G602 OS: Windows 7 Home Premium PSU: XFX Core Edition 750w Motherboard: MSI Z97-G45 Keyboard: Logitech G510 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 12, 2015 Hi, Use Remo software for windows.. http://www.windows8datarecovery.net/ Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 12, 2015 Author Maybe you are right, You could of done the wrong thing on CCleaner and deleted your documents? It will also remove things from recycling bin if it gets to big (I think) so that might of removed them from there. Try and use EaseUS, I have never used it but I think it will work. Here is a link: http://www.easeus.com/datarecoverywizard/recover-deleted-files.htm Hey I use the program. It show the documents that were deleted. But I need to purchase the full version to recover it. Thats bs. But hey atleast now I know I can recover my documents! EDIT: Help! So I recover all the documents that went missing. But now I can't open any of it. When I open a notepad all the text are gibberish. When I open a word document it say this. For photo is this Powerpoint I feel like the file are corrupted or misplaced. I need help getting my documents back. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 13, 2015 This looks to be the work of a Cryptolock type virus; what they do is search for all of the types of file extensions you mentioned and makes them look like the screenshots you provided. They typically do not delete the files though, so that part is a bit strange. If this is a cryptolock type virus, they will typically insert a little picture file inside each of the folders affected that tells you that you need to pay them to unlock them. If you haven't found anything resembling this, then it is probably just the recovery program not being able to recover the full file. I have one other thought... I've seen plenty of times a user profile will randomly get corrupted and make it so when you log into Windows with your user name and password, it creates a temporary user profile that will not show any of your documents in the normal places. To see if this is what's going on, browse to C:\Users and see if there are any duplicate folders that have your user name as the name. If there are, try to browse through them to see if that's where all of your documents are sitting. If neither of those are the case, then I'd need to look at the PC myself or get some other background info. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 13, 2015 This looks to be the work of a Cryptolock type virus; what they do is search for all of the types of file extensions you mentioned and makes them look like the screenshots you provided. They typically do not delete the files though, so that part is a bit strange. If this is a cryptolock type virus, they will typically insert a little picture file inside each of the folders affected that tells you that you need to pay them to unlock them. If you haven't found anything resembling this, then it is probably just the recovery program not being able to recover the full file. I have one other thought... I've seen plenty of times a user profile will randomly get corrupted and make it so when you log into Windows with your user name and password, it creates a temporary user profile that will not show any of your documents in the normal places. To see if this is what's going on, browse to C:\Users and see if there are any duplicate folders that have your user name as the name. If there are, try to browse through them to see if that's where all of your documents are sitting. If neither of those are the case, then I'd need to look at the PC myself or get some other background info. @oo2k15 if this was a Crypto-lock virus, then it would make you pay to unlock your files... (and I think he would know if it was a virus because he would obviously not pay) CPU: i5 4670k @ 3.4GHz + Corsair H100i GPU: Gigabyte GTX 680 SOC (+215 Core|+162 Mem) SSD: Kingston V300 240GB (OS) Headset: Logitech G930 Case: Cosair Vengance C70 (white) RAM: 16GB TeamGroup Elite Black DDR3 1600MHz HDD: 1TB WD Blue Mouse: Logitech G602 OS: Windows 7 Home Premium PSU: XFX Core Edition 750w Motherboard: MSI Z97-G45 Keyboard: Logitech G510 Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 13, 2015 Right click your documents folder, go to "Restore Previous Version" and restore a previous version “I'm telling you, people. Everyday we wake up is another blessing. Follow your dreams and don't let anyone stop you. Never say never.” ― Justin Bieber Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 13, 2015 Author This looks to be the work of a Cryptolock type virus; what they do is search for all of the types of file extensions you mentioned and makes them look like the screenshots you provided. They typically do not delete the files though, so that part is a bit strange. If this is a cryptolock type virus, they will typically insert a little picture file inside each of the folders affected that tells you that you need to pay them to unlock them. If you haven't found anything resembling this, then it is probably just the recovery program not being able to recover the full file. I have one other thought... I've seen plenty of times a user profile will randomly get corrupted and make it so when you log into Windows with your user name and password, it creates a temporary user profile that will not show any of your documents in the normal places. To see if this is what's going on, browse to C:\Users and see if there are any duplicate folders that have your user name as the name. If there are, try to browse through them to see if that's where all of your documents are sitting. If neither of those are the case, then I'd need to look at the PC myself or get some other background info. Nah there's nothing like that. That's what I thought at first too that my profile could've been corrupted but I don't see any indication that say other wise. Right click your documents folder, go to "Restore Previous Version" and restore a previous version Where is that? I don't see that option. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 14, 2015 Lesson 1: Backup. Please please please do backups! Windows 8 has this cool feature called File History. You point it to a drive, and it not only backups all your personal data, but also keep versions of them, where it can do backups ever hours, or 10min, or 5min even (it's pretty cleaver, it backups the bits that has changed only, so you can have years worth of 5min backup all fit not even half a 1TB data drive. Of course it depends on how much data you have. And it is flexible, you can tell it to store a last version of files on disk for easy access by you on the same or other system (important), and clean old data by saying to only keep the last month, or 6month or year. I use it, and I faced with 0 performance degradation (then again I am on an SSD. But the backup is done on the HDD). Beside that, every now and then I do disk level backup. I strongly suggest for next time to look into it. I have lost data before. I guess that is how we all learned to start doing backups Anyway, Back to your problem. Go to C:\Users\<ACCOUNT NAME>\ Do you see 1 or 2 "Documents" folder? If you see 2, check both, is your data inside either? If you see only 1, Right-click on it, click on Properties, Then select the "Location" tab. From there, you should have a button called: "Restore Default". This will restore the location of your Document folder, Click on Apply, OK. And now open Documents folder, and see if your data is there. If you see NO "Documents" folder, that is because you told Windows to locate it on a drive (See "Location" tab by Right-click on it, click on Properties on the folder), that is is unplugged. Make sure that the drive is plugged in properly. Restart the system. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 14, 2015 Nah there's nothing like that. That's what I thought at first too that my profile could've been corrupted but I don't see any indication that say other wise. Where is that? I don't see that option. Your not right clicking the folder then you must be right clicking the shortcut on the start menu “I'm telling you, people. Everyday we wake up is another blessing. Follow your dreams and don't let anyone stop you. Never say never.” ― Justin Bieber Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 Author Lesson 1: Backup. Please please please do backups! Windows 8 has this cool feature called File History. You point it to a drive, and it not only backups all your personal data, but also keep versions of them, where it can do backups ever hours, or 10min, or 5min even (it's pretty cleaver, it backups the bits that has changed only, so you can have years worth of 5min backup all fit not even half a 1TB data drive. Of course it depends on how much data you have. And it is flexible, you can tell it to store a last version of files on disk for easy access by you on the same or other system (important), and clean old data by saying to only keep the last month, or 6month or year. I use it, and I faced with 0 performance degradation (then again I am on an SSD. But the backup is done on the HDD). Beside that, every now and then I do disk level backup. I strongly suggest for next time to look into it. I have lost data before. I guess that is how we all learned to start doing backups Anyway, Back to your problem. Go to C:\Users\<ACCOUNT NAME>\ Do you see 1 or 2 "Documents" folder? If you see 2, check both, is your data inside either? If you see only 1, Right-click on it, click on Properties, Then select the "Location" tab. From there, you should have a button called: "Restore Default". This will restore the location of your Document folder, Click on Apply, OK. And now open Documents folder, and see if your data is there. If you see NO "Documents" folder, that is because you told Windows to locate it on a drive (See "Location" tab by Right-click on it, click on Properties on the folder), that is is unplugged. Make sure that the drive is plugged in properly. Restart the system. No I do not see documents folder on my C:\ drive. I move it to my secondary HDD which is where my document are. I made it so everything I save will go to my E:\ drive. Currently I have 1.) Local Disk (C:) 120GB SSD where I install my OS 2.) Storage (E:) 3TB HDD The documents that were lost were in Storage (E:) drive. If you are referring to this, than yeah that's where my document used to be. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 No. It is for a reason I put it on bold. Maybe I should have underlines as well: C:\Users\<ACCOUNT NAME>\ I think your documents are still in your E:\ drive. Just Documents doesn't link there anymore. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 -Snip- Okay, could you show us this: on one half of your screen, have C:/Users/-user-/Documents, and on the other half of your screen have E:/Documents That would help us tell if CCleaner messed up where your Documents link is pointing to. Having problems with your fresh Windows 10 install? PM Me! Windows 10- Want To Disable Telemetry, Disable Cortana, Disable Windows Updates? Look at my guide HERELTT Beginners Guide | Community Standards | TN&R Posting Guidelines Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 Author Your not right clicking the folder then you must be right clicking the shortcut on the start menu Yeah I still don't see that option. I'm right clicking the "Documents" folder. Right clicking it from start menu. From "Library". "This PC" and Storage (E:). Theres no such option. I also right click>properties nothing there as well. I know what you are talking about. This is the option right? Well I don't see it anywhere. I'l even show it to you. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 Author Okay, could you show us this: on one half of your screen, have C:/Users/-user-/Documents, and on the other half of your screen have E:/Documents That would help us tell if CCleaner messed up where your Documents link is pointing to. Here C:/Users/-user-/Documents E:/Documents Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 Well okay, in your E: Drive, where it says "documents" shouldn't you be able to click on that and see all of your documents there? Having problems with your fresh Windows 10 install? PM Me! Windows 10- Want To Disable Telemetry, Disable Cortana, Disable Windows Updates? Look at my guide HERELTT Beginners Guide | Community Standards | TN&R Posting Guidelines Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 Author Well okay, in your E: Drive, where it says "documents" shouldn't you be able to click on that and see all of your documents there? Yes that's where all my deleted files were now they are all gone. I can retrieved them using EaseUS Recovery. But Like I said above I can't open any of those files that were deleted. I'll show you all my documents that were deleted on E:Drive. Before Now Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 Use TestDisk to get your files back: http://www.cgsecurity.org/wiki/TestDisk Tutorial: http://www.cgsecurity.org/wiki/Undelete_files_from_NTFS_with_TestDisk ▶ Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning. - Einstein◀ Please remember to mark a thread as solved if your issue has been fixed, it helps other who may stumble across the thread at a later point in time. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 "Previous Version" Options does not exists in Windows 8. It was removed, for a better implementation: File History. Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 "Previous Version" Options does not exists in Windows 7. It was removed, for a better implementation: File History. When was it removed? I just reinstall win 7 ultimate on a new build and it has restore previous versions enabled by default as do a lot of my other clients, do you mean win 8? “I'm telling you, people. Everyday we wake up is another blessing. Follow your dreams and don't let anyone stop you. Never say never.” ― Justin Bieber Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
Posted March 15, 2015 Heuu yes typo. Windows 8. Sorry. Fixed Thanks Link to comment Share on other sites More sharing options... Link to post Share on other sites More sharing options...
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