Steam support is bad :(

[SolarFrost<3]

I bought an item on the Steam market place and I didn't receive it. It is in my market history of purchases and i had received an email saying the transaction had been confirmed. I then went to contact steam support and they replied sayin "Steam Support is unable to remove or modify restrictions on your account that prevent you from trading or using the Community Marketplace." What do i do ?

[Guest]

That's Steam for ya, don't expect any real help from Valve. You're basically screwed, just hope that it sorts itself out.

[Sauron]

Try sending an e-mail to Gabe Newell, he has been known to answer a few customer complaints. And if he does answer you can be sure the matter will be resolved in an hour.

[Johannes_Lazor]

From that it looks like you have done something to be disallowed from trading.

[Syntaxvgm]

Information on that would be here, but it's unrelated to purchasing an item, getting a receipt, and not getting the item

https://support.steampowered.com/kb_article.php?ref=1047-edfm-2932

 

And yes, steam support is terrible.