Jump to content

PC random Black screen crash

SomeFinnishAnon
 Share
Posted

I built my computer last summer and it has worked perfectly this far, but few weeks ago it started crashing.

Here's the parts list:   http://pcpartpicker.com/p/CvNY8d   ( my 1st GPU is Gigabyte and 2nd MSI, but pcpartpicker didn't allow to pick both )

Every time it crashes, both my screens go black and says no signal. I can still hear the sound for about 10 seconds until the sound starts looping and I have to restart my computer.

At first it crashed only about 5-15 min after booting up my computer and after restart it worked just fine, but a week ago it started crashing a bit more randomly and about 5 days ago it started crashing after about 15 min of gaming.

 

I tried all kinds of fixes few days ago and it seemed that the crashing had stopped, but today it started again.

My temps are always normal: During high load like gaming: GPU1: 81C, GPU2: 79C and CPU 50-65C.  Now (surfing the internet): GPU1: 38C, GPU2: 28C and CPU: 39C

During that 2 day break from crashing I could run Heaven benchmark for 1 hour no problems as well as Dragon Age Inquisition and Shadow of Mordor so I know both my GPUs and other components are fine.

I also ran full system scan with AVG and Avast so I know I have no viruses. Checked my PC with RegCurePro and some Asus software so my memory and other hardware as well as my files and drivers seems to be fine.

Also my BIOS is up to date and I deleted my GPU drivers using DDU and reinstalled them.

I haven't tried reintalling Windows, because I have +2TB files that I don't want to lose. 

 

I did buy that WiFi adapter in the parts list and a asus rog swift pg278q g-sync screen about one week before the crashing started, but I doubt they are the problem ( removed them and deleted drivers, but no effect ).

 

I really want to get back to playing with my friends so all help is highly welcome. Thanks in advance and sorry for the huge amount of text.

 

TLDR: After about 15min gaming, both my screens go black and says no signal. I can still hear the sound for about 10 seconds until the sound starts looping and I have to restart my computer.

 

EDIT 14.1.:   The crashing stopped for 2 days after I reinstalled windows, but I didn't do any gaming on those days, so that's probably why. Anyways the crashing is back!

Link to comment
https://linustechtips.com/topic/286994-pc-random-black-screen-crash/
Share on other sites
Link to post
Share on other sites
Posted
  • Author

Try running memtest to see if your RAM is the issue. personally I run it for 24 hours to be sure that nothings wrong but lots of people just run it for 4-6 passes

I already tested my RAM with some Asus software ( can't remember the name ) and passed the tests.

Link to post
Share on other sites
Posted

I already tested my RAM with some Asus software ( can't remember the name ) and passed the tests.

Like @S1AYA7 had said, try memtest86. Memtest86 is a much better program, and will give you a better end result.

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted

Well ok then. I'll run it for 1-2 hours and then come back here post the results.

Make sure you only test one stick of ram at a time. Take one out (test overnight if you can) rinse and repeat for the other stick.

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted
  • Author

Make sure you only test one stick of ram at a time. Take one out (test overnight if you can) rinse and repeat for the other stick.

I'm still running Memtest, but decided to give a quick update on my 2nd computer. 

I didn't see that " one stick at a time" before starting so it has been running with both sticks for 3 hours and currently on Pass 4/4. I'm using the USB method.

 

It failed on test 6 two times, so here are the error codes:

Test: 6 Addr: 155409870 Expected: 7FFFFFFF Actual: 7FFFFBFF CPU: 0

Test: 6 Addr: 157409850 Expected: 7FFFFFFF Actual: 7FFFFBFF CPU: 0

 

I saw on some forum that I shouldn't have even 1 error, so just in case I will run 1 stick for the night and 1 stick tomorrow while in school ( both about 8 hours ).

What does those errors mean and are they bad?

Link to post
Share on other sites
Posted

I'm still running Memtest, but decided to give a quick update on my 2nd computer. 

I didn't see that " one stick at a time" before starting so it has been running with both sticks for 3 hours and currently on Pass 4/4. I'm using the USB method.

 

It failed on test 6 two times, so here are the error codes:

Test: 6 Addr: 155409870 Expected: 7FFFFFFF Actual: 7FFFFBFF CPU: 0

Test: 6 Addr: 157409850 Expected: 7FFFFFFF Actual: 7FFFFBFF CPU: 0

 

I saw on some forum that I shouldn't have even 1 error, so just in case I will run 1 stick for the night and 1 stick tomorrow while in school ( both about 8 hours ).

What does those errors mean and are they bad?

I can't tell you what the errors mean, but what I can tell you is that, you shouldn't be getting any errors at all on these tests. Try one stick for 8 hours tonight, then one before you go to school, whichever one it fails on, is the one that is faulty. Your next step would be to take out the faulty ram stick (once found), then put the non-faulty stick in your PC. Try to see if your PC crashes like it did before. If it in fact does not crash, you know then that it was the ram that was causing the issue. Get back to me on this, so I can instruct you further if needed.

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted
  • Author

I can't tell you what the errors mean, but what I can tell you is that, you shouldn't be getting any errors at all on these tests. Try one stick for 8 hours tonight, then one before you go to school, whichever one it fails on, is the one that is faulty. Your next step would be to take out the faulty ram stick (once found), then put the non-faulty stick in your PC. Try to see if your PC crashes like it did before. If it in fact does not crash, you know then that it was the ram that was causing the issue. Get back to me on this, so I can instruct you further if needed.

I will do that, but I can't really test the crashing with one stick since it occurs usually during gaming and most of my games requires 8GB RAM and if I take out 1 stick I would only have 4GB left.

Link to post
Share on other sites
Posted

I will do that, but I can't really test the crashing with one stick since it occurs usually during gaming and most of my games requires 8GB RAM and if I take out 1 stick I would only have 4GB left.

What games are you playing that require 8gb of ram? If you play a game with 4gb, and it doesn't crash. That's a pretty good indication that it was the faulty ram. Like I said, find the ram stick that is presenting the issue (if you find it right off the bat, still test the other one they both may be faulty). If only one stick is in fact presenting errors to you, take that out. Boot up a game play for awhile, see if it crashes. Test it for at least 1-2 days of intense gaming. If no crash, return your ram (both) or just buy more ram ( if your warranty has run out for them)

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted

What games are you playing that require 8gb of ram? If you play a game with 4gb, and it doesn't crash. That's a pretty good indication that it was the faulty ram. Like I said, find the ram stick that is presenting the issue (if you find it right off the bat, still test the other one they both may be faulty). If only one stick is in fact presenting errors to you, take that out. Boot up a game play for awhile, see if it crashes. Test it for at least 1-2 days of intense gaming. If no crash, return your ram (both) or just buy more ram ( if your warranty has run out for them)

good point here

 

but RAM usually have lifetime warranty so he can just return the RAM for new ones as long he got the original packaging

Budget? Uses? Currency? Location? Operating System? Peripherals? Monitor? Use PCPartPicker wherever possible. 

Quote whom you're replying to, and set option to follow your topics. Or Else we can't see your reply.

 

Link to post
Share on other sites
Posted

good point here

 

but RAM usually have lifetime warranty so he can just return the RAM for new ones as long he got the original packaging

True, wasn't sure how long he has had the ram, what the warranty covered, etc.

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted
  • Author

What games are you playing that require 8gb of ram? If you play a game with 4gb, and it doesn't crash. That's a pretty good indication that it was the faulty ram. Like I said, find the ram stick that is presenting the issue (if you find it right off the bat, still test the other one they both may be faulty). If only one stick is in fact presenting errors to you, take that out. Boot up a game play for awhile, see if it crashes. Test it for at least 1-2 days of intense gaming. If no crash, return your ram (both) or just buy more ram ( if your warranty has run out for them)

Well, I finally finished the memtests ( 8 hours = 15 passes ) for both sticks and neither of them had any errors.

Made me wonder about the errors when I ran both sticks at the same time for 4 passes and found out ( I saved the results ) that the errors happened almost at the same time on pass 2/4.

I think those errors was my USB sticks fault ( it's old and cheap ) or just some weird error on the softwares part.

I have been planning on buying two more 4GB sticks for quite some time, so I guess that I'll order it today/tomorrow.

 

good point here

 

but RAM usually have lifetime warranty so he can just return the RAM for new ones as long he got the original packaging

Well, the thing is that I no longer have the old package. Accidentally threw it out along the other trash when I was building my computer.

Though the warranty is still active so it doesn't matter currently.

Link to post
Share on other sites
Posted

Well, I finally finished the memtests ( 8 hours = 15 passes ) for both sticks and neither of them had any errors.

Made me wonder about the errors when I ran both sticks at the same time for 4 passes and found out ( I saved the results ) that the errors happened almost at the same time on pass 2/4.

I think those errors was my USB sticks fault ( it's old and cheap ) or just some weird error on the softwares part.

I have been planning on buying two more 4GB sticks for quite some time, so I guess that I'll order it today/tomorrow.

 

Well, the thing is that I no longer have the old package. Accidentally threw it out along the other trash when I was building my computer.

Though the warranty is still active so it doesn't matter currently.

strange, put one stick of ram in for now. Try playing some games, and see if it still crashes. Weird how you got an error on both of the sticks, but not on one specific stick.. Stupid question here, but these sticks are both the same correct? ones not different then the other, in terms of model number, frequency and even brand?

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted
  • Author

strange, put one stick of ram in for now. Try playing some games, and see if it still crashes. Weird how you got an error on both of the sticks, but not on one specific stick.. Stupid question here, but these sticks are both the same correct? ones not different then the other, in terms of model number, frequency and even brand?

Yes, both came in the same package and they are the same.

There is though a question that I have been meaning to ask since I built this, but never got around doing so:

Is it normal to have 50% RAM usage while using just chrome? I had 75% RAM usage when I booted up using just 1 stick. 

It has been always like this so I doubt that being the problem, but just wanted to know.

Here's a pic of my task manager (sorry it's in finnish) : http://gyazo.com/b162b2853246eaec1b8673c86d65f035

Edit: "Suoritin" = CPU is usually at 0%-1%, but now a bit higher since I used gyazo and have about 13 windows open.

Link to post
Share on other sites
Posted

Yes, both came in the same package and they are the same.

There is though a question that I have been meaning to ask since I built this, but never got around doing so:

Is it normal to have 50% RAM usage while using just chrome? I had 75% RAM usage when I booted up using just 1 stick. 

It has been always like this so I doubt that being the problem, but just wanted to know.

Here's a pic of my task manager (sorry it's in finnish) : http://gyazo.com/b162b2853246eaec1b8673c86d65f035

Edit: "Suoritin" = CPU is usually at 0%-1%, but now a bit higher since I used gyazo and have about 13 windows open.

hmmm that's odd. Looks like you have a memory leak somewhere. What i suggest you do, run a virus scan (avast and malwarebytes is what i recommend) See if it comes up with any results. Looks like there is a program somewhere that is using up wayyy to much memory. Could be a virus, or just a buggy program.

 

 

EDIT: Also, why do you have both avast and AVG installed? You should only install one of those. No need to have 2 antivirus programs running. I would get rid of AVG, and go with avast.

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted
  • Author

hmmm that's odd. Looks like you have a memory leak somewhere. What i suggest you do, run a virus scan (avast and malwarebytes is what i recommend) See if it comes up with any results. Looks like there is a program somewhere that is using up wayyy to much memory. Could be a virus, or just a buggy program.

 

 

EDIT: Also, why do you have both avast and AVG installed? You should only install one of those. No need to have 2 antivirus programs running. I would get rid of AVG, and go with avast.

I have checked for viruses many times and the reason why I have 2 antiviruses is that I just installed Avast after the crashing started just to be sure. Forgot to uninstall it after the virus check.

EDIT: I have been avoiding doing this because I don't want to loose my files, but should I reinstall windows?

Link to post
Share on other sites
Posted

I have checked for viruses many times and the reason why I have 2 antiviruses is that I just installed Avast after the crashing started just to be sure. Forgot to uninstall it after the virus check.

EDIT: I have been avoiding doing this because I don't want to loose my files, but should I reinstall windows?

*sigh*.... You could try it. May not fix the overall problem. It does look like a memory leak, due to the high ram usage with only 2 programs open. If you do decide to go this route, please try to back up stuff if you can.

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted
  • Author

*sigh*.... You could try it. May not fix the overall problem. It does look like a memory leak, due to the high ram usage with only 2 programs open. If you do decide to go this route, please try to back up stuff if you can.

Well, it looks like reinstalling Windows did the trick. I installed every software and driver that I need and tried running Shadow of Mordor. I played for almost 3 hours and it didn't crash.

Also the high RAM usage got fixed and currently my PC is using just 20% and I have few programs open.   

Thanks for the help  :)

Link to post
Share on other sites
Posted

Well, it looks like reinstalling Windows did the trick. I installed every software and driver that I need and tried running Shadow of Mordor. I played for almost 3 hours and it didn't crash.

Also the high RAM usage got fixed and currently my PC is using just 20% and I have few programs open.   

Thanks for the help  :)

No problem, I do believe you had a memory leak somewhere, stupid viruses/ buggy programs. Well, enjoy! :)

If this post helped you, mark it as solved and give it a like - Always like seeing when someones issue has been solved. :)

Link to post
Share on other sites
Posted
  • Author

I don't know if this comment will bump up this thread, but I hope so.

 

The crashing is back,so just in case I bought more RAM ( 16GB total now ) and more fans ( got some noctua fans for cheap so yeah ).

They had no effect just like I thought, but at least I have more RAM now :)

 

I checked Windows event log for critical errors and seems like all the crashes are because of Kernel Power 41 (63) error.

I read that many things can cause that so the reason for it might be hard to pinpoint.

Link to post
Share on other sites
Posted

I don't know if this comment will bump up this thread, but I hope so.

 

The crashing is back,so just in case I bought more RAM ( 16GB total now ) and more fans ( got some noctua fans for cheap so yeah ).

They had no effect just like I thought, but at least I have more RAM now :)

 

I checked Windows event log for critical errors and seems like all the crashes are because of Kernel Power 41 (63) error.

I read that many things can cause that so the reason for it might be hard to pinpoint.

you might want to replace your psu

Budget? Uses? Currency? Location? Operating System? Peripherals? Monitor? Use PCPartPicker wherever possible. 

Quote whom you're replying to, and set option to follow your topics. Or Else we can't see your reply.

 

Link to post
Share on other sites
Posted
  • Author

you might want to replace your psu

I thought about it, but the place where I bought my PSU, doesn't have this model at the moment ( they get more next month ) and fixing this would take 2-3 weeks.

Also if the crashing isn't because of the PSU I would get a 30-50€ fine for wasting their time.
If I can't figure out the reason for crashing in the next few days I will send my PSU to them.
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×