Macbook Pro broken?

[SirBobson]

Hi guys, my mum has a 2011 edition macbook pro (intel core 2 duo 4gb ram etc. and I think it's running OSX mavericks) which she dropped from a table height. Now when you press the on button it makes the normal sound, displays the white backround with the apple logo and has the spinning thing right under the logo, however it seems to be stuck on this the thing just keeps spinning and nothing else seems to happen. Any ideas/recommendations are really appreciated.

Thanks

[ShadowCaptain]

Might be the hard drive that has broken

 

 

You could try an internet recovery to reinstall OSX

 

http://support.apple.com/kb/HT4718

[ERSCreeper]

Press the power bottom and hold (Command-V). Tell us what it says.

 

http://support.apple.com/kb/HT1492

[SirBobson]

Press the power bottom and hold (Command-V). Tell us what it says.

 

http://support.apple.com/kb/HT1492

Not sure what I am looking for it says a lot ( like a whole page of text)

[SirBobson]

Might be the hard drive that has broken

 

 

You could try an internet recovery to reinstall OSX

 

http://support.apple.com/kb/HT4718

That was what I had originally thought 

[ERSCreeper]

Not sure what I am looking for it says a lot ( like a whole page of text)

It should stop at some point and send us a pic of that. Should be able to work out what the problem is from there.

[SirBobson]

It should stop at some point and send us a pic of that. Should be able to work out what the problem is from there.

Ok will do but for the moment more stuff is coming up

[ERSCreeper]

Ok will do but for the moment more stuff is coming up

If it keeps going that is good.

[SirBobson]

If it keeps going that is good.

Thanks it does repeat 'disk0s2:  I/O error.' quite a lot

[SirBobson]

Might be the hard drive that has broken

 

 

You could try an internet recovery to reinstall OSX

 

http://support.apple.com/kb/HT4718

If it does turn out that the hard drive is broken is there anyway to retrieve stuff off of it as she has some work documents on it

[SirBobson]

If it keeps going that is good.

it has gone onto white backround with apple logo but without spinning thing and is showing the mouse

[ERSCreeper]

Thanks it does repeat 'disk0s2:  I/O error.' quite a lot

Here is what apple gives me http://support.apple.com/kb/ts1417

[Captain_Slow]

If it does turn out that the hard drive is broken is there anyway to retrieve stuff off of it as she has some work documents on it

 

there are a few softwares you can try to recover the files:

 

Techtool Pro

Data Rescue

DiskDrill Pro

 

you will however require a second, non-dropped, working mac to do this.

 

in any case you'll need to remove the hard drive and place it in a external enclosure/dock first.

guide here: https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Early+2011+Hard+Drive+Replacement/5119

 

I wouldn't get my hopes high thou, recovering files from a physically damaged HDD usually does not result in success.

If you really need the data you can send it away for recovery but prepare for that to cost between $500 and $2000

 

Seriously thou, OSX comes with the best backup utility called Time Machine, run that and backup your data next time.

[SirBobson]

Here is what apple gives me http://support.apple.com/kb/ts1417

it looks like the verbose thing again its only got 2 lines atm showing same thing i said it was repeating earlier

[SirBobson]

there are a few softwares you can try to recover the files:

 

Techtool Pro

Data Rescue

DiskDrill Pro

 

you will however require a second, non-dropped, working mac to do this.

 

in any case you'll need to remove the hard drive and place it in a external enclosure/dock first.

guide here: https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Unibody+Early+2011+Hard+Drive+Replacement/5119

 

I wouldn't get my hopes high thou, recovering files from a physically damaged HDD usually does not result in success.

If you really need the data you can send it away for recovery but prepare for that to cost between $500 and $2000

 

Seriously thou, OSX comes with the best backup utility called Time Machine, run that and backup your data next time.

Thanks man by the way its not my laptop its my mums and i will get her to start backing up her data

[SirBobson]

@Nicholas Marzio the whole screen has gone black apart from the mouse

[ERSCreeper]

@Nicholas Marzio the whole screen has gone black apart from the mouse

Okay reboot and hold (Command - X)

[SirBobson]

Okay reboot and hold (Command - X)

doesnt do anything

[ERSCreeper]

doesnt do anything

Hmmm... Let me think for a bit, http://support.apple.com/kb/HT1492 Try the single user mode.

 

Do you have the OS X CD?

[SirBobson]

Hmmm... Let me think for a bit, http://support.apple.com/kb/HT1492 Try the single user mode.

 

Do you have the OS X CD?

none of the commands seem to be working

and not that i know of but ill check just in case

[ERSCreeper]

none of the commands seem to be working

and not that i know of but ill check just in case

If you have the disk you should be able to go into Disk utilities and verify the disk.

[SirBobson]

If you have the disk you should be able to go into Disk utilities and verify the disk.

Ill get my mum to look for it but in the meantime ill keep trying command x as you said

[ERSCreeper]

Ill get my mum to look for it but in the meantime ill keep trying command x as you said

Well if that doesn't work it is mostly the HDD. If you find the disc, put it in and reboot holding ALT, then boot off the CD and go to utilies.

[SirBobson]

Well if that doesn't work it is mostly the HDD. If you find the disc, put it in and reboot holding ALT, then boot off the CD and go to utilies.

Its black screened again...

[ERSCreeper]

Its black screened again...

Okay power off for now. You will need to get into Disk utility.