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Tt esports level 10 mouse software not working

PurpleNinja63
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Hi guys, today i received my new ducky shine 3 and Tt esports level 10 hybrid mouse and i can not get the driver/software for the mouse to work, when i would click on the program it would ask me to connect my mouse, i tried unplugging

and plugging back in, i tried uninstalling and re-installing etc. maybe i downloaded the wrong drivers so if anyone can put the link in so i can try that it would be greatly appreciated but i did get it off their website so yeah, if you have any suggestions that would be really helpful.

 

Thanks in advance

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Hello,

 

My name is Mike with Thermaltake!

 

I would want to verify the driver and OS you are using and know more about how you have  the mouse connected to the PC.

 

To save time on the troubleshooting, give our support a call at 800.988.1088, we are open M-F 9-5:30PM PDT.

 

Thank you for your purchase and sorry for the delay with my reply.

 

Take care,

 

ThermalMike

 

 

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When you plug in the mouse w/o installing driver, did the mouse light up? I kind of recall mine lighting up, but you have no control over lighting and color till you install the driver and related software. I have a Level 10M mouse myself, had no issue with it other than it not being as comfortable as I'd have liked it to be.

Main Rig: AMD AM4 R9 5900X (12C/24T) + Tt Water 3.0 ARGB 360 AIO | Gigabyte X570 Aorus Xtreme | 2x 16GB Corsair Vengeance DDR4 3600C16 | XFX MERC 310 RX 7900 XTX | 256GB Sabrent Rocket NVMe M.2 PCIe Gen 3.0 (OS) | 4TB Lexar NM790 NVMe M.2 PCIe4x4 | 2TB TG Cardea Zero Z440 NVMe M.2 PCIe Gen4x4 | 4TB Samsung 860 EVO SATA SSD | 2TB Samsung 860 QVO SATA SSD | 6TB WD Black HDD | CoolerMaster H500M | Corsair HX1000 Platinum | Topre Type Heaven + Seenda Ergonomic W/L Vertical Mouse + 8BitDo Ultimate 2.4G | iFi Micro iDSD Black Label | Philips Fidelio B97 | C49HG90DME 49" 32:9 144Hz Freesync 2 | Omnidesk Pro 2020 48" | 64bit Win11 Pro 23H2

2nd Rig: AMD AM4 R9 3900X + TR PA 120 SE | Gigabyte X570S Aorus Elite AX | 2x 16GB Patriot Viper Elite II DDR4 4000MHz | Sapphire Nitro+ RX 6900 XT | 500GB Crucial P2 Plus NVMe M.2 PCIe Gen 4.0 (OS) | 2TB Adata Legend 850 NVMe M.2 PCIe Gen4x4 |  2TB Kingston NV2 NVMe M.2 PCIe Gen4x4 | 4TB Leven JS600 SATA SSD | 2TB Seagate HDD | Keychron K2 + Logitech G703 | SOLDAM XR-1 Black Knight | Enermax MAXREVO 1500 | 64bit Win11 Pro 23H2

 

 

 

 

 

 

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When you plug in the mouse w/o installing driver, did the mouse light up? I kind of recall mine lighting up, but you have no control over lighting and color till you install the driver and related software. I have a Level 10M mouse myself, had no issue with it other than it not being as comfortable as I'd have liked it to be.

^Exactly the same as mine. Lights up upon USB insertion. No matter what USB port.

Works fine, no finetuning control until software is installed. No issues installing software either, just I don't like/use it so I don't have it installed.

 

LvL10m Software - Updated 2014

http://www.ttesports.com.au/files/Product_download/lm10.rar

 

Firmware Updater

http://www.ttesports.com.au/files/Product_download/tt%20esports%20level%2010%20m%20firmware%20update%20tool%20v1.3.rar

Source - http://www.ttesports.com.au/Mouse/39/Level_10_M/productPage.htm?a=a&g=ftr#.U-pEVWMVqZ0

Maximums - Asus Z97-K /w i5 4690 Bclk @106.9Mhz * x39 = 4.17Ghz, 8GB of 2600Mhz DDR3,.. Gigabyte GTX970 G1-Gaming @ 1550Mhz

 

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