Can anyone Help?

[MPX309]

Not a situation of mine, a friend but was just wondering if anyone fancies trouble shooting

 

 

OK, i will keep this as short as i can while getting the important bits in. First of all, the specs (the one that matter anyway):

FX8350
990xa-ud3
2x4gb corsair vengeance
ASUS directcuii R9 280X

I sold my PC to an online buyer and posted it in very secure packaging which showed no signs of damage when it arrived his end. Before i packed it up and sent it i did a clean install of windows, updated all the drivers for all of the components and ran all of the windows updates. I checked everything was working as it should, even used it for a whole day for video streaming, then packed it up and shipped it.

He has it his end and cannot boot windows past the "windows is starting" and/or "welcome" screen, it just goes black after that! BIOS loads no problem. He says there are some horizontal artifacts in the top left and bottom right of the screen on the "welcome" screen. It boots in safe mode with none of the problems mentioned above. I don't understand how it can be working fine my end and this happen when it gets there!?

So far we have checked the video output through dvi-i and hdmi on a an LCD monitor and HDTV, no change. Run "chkdsk" and "chkdsk /r" which returned no errors. Also removed and reseated the GPU and RAM.

Im guessing the next step would be Uninstall AMD drivers? How do you do this in safe mode? "uninstall a program" won't let us do it while in safe mode. After that "startup repair" from the boot disc? After that a fresh Windows install?

Any help from users who have experienced and solved a similar issue would be much appreciated. The last thing i want to do at this stage is give the guy a refund for faulty goods and arrange for the PC to be sent back, its a lot of hassle and will cost us both a lot of time and money. The good news is that he is a very understanding guy and we have very good phone communication. We both want to explore all possible fixes first.

Thanks in advance for your responses.

 

[Gung Pow Chicken]

Don't even fiddle with drivers, just reinstall the OS and install drivers one by one. If the issue comes back then you will know what driver it is and jsut preform a system restor. It could also just be a corrupt os which a reinstall would fix.

[Titanicium]

I personally can't help you as software/BIOS and stuff like that isn't really my field of expertise, but I would say that you should move/post the same post in the "Troubleshooting" part of the forums as you will get better answers there

[Fate]

Something similar happened to me yesterday actually. I had to go into safe mode, open device manager, and uninstall both onboard and discrete graphics drivers and then I just restarted my PC and installed the drivers and it worked.

[vigelantie]

allright I got a Q , I got Intel G2020 2.9ghz  whit 4gb of ram , and I wanna know what GPU I should get that wont bottle neck whit CPU I currently need , or since I m eventually  upgrade to AMD FX- series X6 6300 ,3.5 ghz gonno work whit that ?