Logitech G710+

[Hieu]

I'll start by saying I love this keyboard. The keys feel great and the keyboard just looks nice. However, I've been having backlight issues recently. I know that people have had lights that have gone out, but mine is working. But randomly, it will get a little dimmer out of nowhere and then I click the backlight keys once and it goes back to full brightness. Sometimes it also goes back to full brightness without me even clicking the buttons. This happens about ever 10-15 minutes, but really randomly. Any help would be appreciated thanks.

[RudigerGatt]

i have no idea but i plan to get this keyboard, One concern is it very quiet?

[mgsstar]

I'll start by saying I love this keyboard. The keys feel great and the keyboard just looks nice. However, I've been having backlight issues recently. I know that people have had lights that have gone out, but mine is working. But randomly, it will get a little dimmer out of nowhere and then I click the backlight keys once and it goes back to full brightness. Sometimes it also goes back to full brightness without me even clicking the buttons. This happens about ever 10-15 minutes, but really randomly. Any help would be appreciated thanks.

I have been using this keyboard for 2 months at 50% brightness because it is too bright at 100% and I am currently experiencing no problems with this keyboard. I would recommend you to contact Logitech support to see if you keyboard is defective. Make sure you are plugged this keyboard into a usb port, not a usb hub to get the power that it needs for the backlight.

 

i have no idea but i plan to get this keyboard, One concern is it very quiet?

I own a G710+ and it is pretty quiet if you try to touch type of them. I usually bottom the keys out but it won't create a whole lot of noise because of the O-rings to help dampen the sound.

[Hieu]

I contacted Logitech today. Hopefully I get a reply.

[911^NEmeSis]

I contacted Logitech today. Hopefully I get a reply.

Trust me Logitech supp is AWESOME.

[ARod]

Glad that Logitech was successful with this product.  Not to my taste as far as the build and look but if it delivers on the typing experience then that is awesome.  I put O-rings on my Corsair K70 and wow that keyboard is quiet now, the .4mm worked really well.  Ordering some O-rings for both my Ducky Shine II TKL Browns and CM Quickfire TK Browns, thinking the .2mm O-rings will be a better fit.  My Ducky Shine II in Blues, no need for those O-rings, the sound it makes is the best ever.  :D

[Theo]

Do post their reply in the forums, in case more people ever have this problem too!

[Hieu]

This is what they sent me and none of these methods worked.

 

Nicholas, from your e-mail, I understand that your G710+ Mechanical Gaming Keyboard's backlights do not work properly. I apologize for this inconvenience.

Have you tried to perform the suggestions below? If not yet, please do so to help us isolate the issue.

1. Uninstall your G510 from your Device Manager.

To uninstall hardware:

1. Click on start
2. Click on Control Panel
3. Click on System and security
4. Click on system
5. Click on Device Manager
6. Click on the + sign beside keyboards
7. Look for the G510 entry or if not recognized you will see an entry unknown device
8. Double-click the entry then, another window will open for the device properties
9. Click on the driver tab then click on uninstall 
10 When prompted to restart please skip it

2.Uninstall your current LGS software.

3. Download and save the latest software from this link on your desktop. Please choose the correct bitness of your computer.

For Win 7 x32 bit ftp://ftp.logitech.com/pub/techsupport/gaming/lgs846_x86.exe

For Win 7 x64 bit ftp://ftp.logitech.com/pub/techsupport/gaming/lgs846_x64.exe

To check for the bitness of your computer running on Windows 7.

a. Click on Start.
b. Go to Control Panel
c. Click on System and Security
d. Under system, click on see the name of this computer.
e. Look for system type.

4, Disable your firewall and anti-virus temporarily.When prompted to restart please ignore it.

5. Change your power plan settings to high performance.

Changing power plan settings:

a. Click on start
b. Click on control panel
c. Click on System and security
d. Click system
e. Click power options
f. Change your power plan to high performance
g. Click apply and ok
h. When prompted to restart please ignore it.

6. Do a clean boot.

a. Click Start type msconfig in the search box and press Enter

Configure Selective Startup options 

b. On the General tab, choose Selective Startup 
c. Uncheck Load Startup Items 
d. Select the Services tab 
e. Check Hide all Microsoft services 
f. Click Disable all 
g. Click on OK 
h. Click Restart.

7. Please try to use a different USB port for the keyboard. Do not use USB hubs, KVMs, extenders, or USB. 3.0 port.

NOTE: Use only the USB ports located directly on your laptop, or motherboard for desktop PCs.

8. Run and install the software

9. After performing the necessary steps, restore your system by doing the following:

1. Click Start type msconfig in the search box and press Enter
2. On the General tab, choose Normal Startup
3. Click Ok
4. Click Yes, when asked to restart your computer

If you will encounter the same problem, please the following steps.

A. Enable Logitech Gaming software to run as Administrator:

1. You will need to manually authorize Profiler every time you start your computer.
2. Find the install directory for the Profiler software (LCore.exe). The default directory is C:\Program Files\Logitech Gaming Software\LCore.exe 
3. Right click on LCore.exe and select Properties.
4. Select the Compatibility tab.
5. Check the box next to Run this program as Administrator.
6. Click Apply, then OK.
7. Restart your computer.

Thank you for choosing Logitech.

Kind Regards, 


DK Magno
Logitech Inc.
Customer Care - America


Please note: 

If we do not hear back from you within one (1) week, we will assume that we were successfully able to resolve your e-mail support request and will set your ticket to solved. 
In this case, a survey will be sent to you to gather your feedback. Question 1 is about your overall satisfaction with our products and services (10 being the highest).
Please do not be confused with Question 7, which is the number of times you have created a ticket and not the number of times you have replied to my e-mail.

[mgsstar]

There's probably something wrong with the backlight control in the keyboard. I would RMA it or exchange it if your keyboard is still under the store's return policy.

[Hieu]

It's been a bit, but I noticed something weird. My keyboard might not be broken. So i play League of Legends and whenever I die the backlight gets a bit darker. However, when I revive the lights return to 100%. I don't know how this may have started to happen out of nowhere, but I checked the logitech software and saw a League of Legends profile that I never made. It had nothing different than the original keyboard, so I just deleted it thinking it would stop the backlight changing. After deleting the profile, nothing seems to have changed and the backlight still changes whenever I die. Anybody have the same experience or any info?

[dalekphalm]

I will second (Or more like 11th) the quality of the g710+.

 

I've owned one for about a month so far, and it's simply amazing. It's the best keyboard I've ever owned (My first Mechanical as well). The backlight on mine works perfectly, no dimness or flickering, all brightness settings are consistent and the same as when it was new.

 

As others have said, RMA (or store return) for a new one. Defective products can happen with any product, so just RMA and you'll be happy.

 

It's been a bit, but I noticed something weird. My keyboard might not be broken. So i play League of Legends and whenever I die the backlight gets a bit darker. However, when I revive the lights return to 100%. I don't know how this may have started to happen out of nowhere, but I checked the logitech software and saw a League of Legends profile that I never made. It had nothing different than the original keyboard, so I just deleted it thinking it would stop the backlight changing. After deleting the profile, nothing seems to have changed and the backlight still changes whenever I die. Anybody have the same experience or any info?

Hieu, I think it's possible that the dimming you are experiencing is part of the LoL profile that you noticed. If you've installed the Logitech software, it can update with official game profiles (I'm not sure what they do, aside from pre-programmed keys - but it's not impossible for custom lighting effects too). How much does the backlight dim when you die? Does it dim in ANY OTHER circumstances? If you are worried that it's broken, then contact Logitech Support and inquire about the dimming to see if it's a LoL feature, or just a coincidence.

[Hieu]

PROBLEM SOLVED!!!

All I had to do was go into the logitech gaming software and turn off "Allow games to control illumination". 

[mgsstar]

PROBLEM SOLVED!!!

All I had to do was go into the logitech gaming software and turn off "Allow games to control illumination". 

Glad you solved it :) Did you know which game was controlling it?

[Kiraaaa]

Good to hear that the G710+ is still flawless :D

[Hieu]

Glad you solved it :) Did you know which game was controlling it?

I was playing League of Legends.