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CaseLabs Returns

TheNinjaNextDor
By TheNinjaNextDor
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Go to solution Solved by aricleather,

It's too damn big. No matter what I put in it, a UT60 480 in the top and I even tried a monsta 360 in the front, it looks empty. Also, the paint on it just comes right off. Like you got the cheapest wood paint at Lowes and slapped it on some metal. Some things that came with it don't even fit in the damn case! Cable management in the front sucks, your front rad fans have to have the cables come into plain sight before they go through a non-grommeted hole. For $500 f-cking dollars the thing is shitty.

 

Interesting... I've heard many good things about Caselabs cases. Do they have a contact e-mail or phone number?

 

You may return most new, unopened items

 

That's what it says on their shipping and returns page...

 

Sorry :/

Posted

The Merlin SM8 is not good for me at all. I don't like it. Things don't fit the way they should and the paint is bad. I might make it work, but just in case, can I return the thing even if I drilled a hole in it? Or do I need to eBay it?

 

Thanks.

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Define R4 case mod

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The Merlin SM8 is not good for me at all. I don't like it. Things don't fit the way they should and the paint is bad. I might make it work, but just in case, can I return the thing even if I drilled a hole in it? Or do I need to eBay it?

 

Thanks.

 

Er... sorry for asking, but what's wrong with it? How come it isn't 'good for you at all?'

Build: CPU: Intel Core i5 4690k | CPU Cooler: Hyper 212 Evo | Motherboard: MSI Z97 Gaming 5 | RAM: 8GB G-Skill Ares 1600Mhz CL9 | Storage: 120GB Samsung 840 Evo + WD Blue 1TB 64MB Cache + Seagate Barracuda 2TB 64MB Cache | GPU: MSI GTX 960 | Case: Cooler Master Storm Enforcer | Power Supply: EVGA 600B Non-Modular | 

 

 

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Er... sorry for asking, but what's wrong with it? How come it isn't 'good for you at all?'

It's too damn big. No matter what I put in it, a UT60 480 in the top and I even tried a monsta 360 in the front, it looks empty. Also, the paint on it just comes right off. Like you got the cheapest wood paint at Lowes and slapped it on some metal. Some things that came with it don't even fit in the damn case! Cable management in the front sucks, your front rad fans have to have the cables come into plain sight before they go through a non-grommeted hole. For $500 f-cking dollars the thing is shitty.

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Define R4 case mod

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It's too damn big. No matter what I put in it, a UT60 480 in the top and I even tried a monsta 360 in the front, it looks empty. Also, the paint on it just comes right off. Like you got the cheapest wood paint at Lowes and slapped it on some metal. Some things that came with it don't even fit in the damn case! Cable management in the front sucks, your front rad fans have to have the cables come into plain sight before they go through a non-grommeted hole. For $500 f-cking dollars the thing is shitty.

 

Interesting... I've heard many good things about Caselabs cases. Do they have a contact e-mail or phone number?

 

You may return most new, unopened items

 

That's what it says on their shipping and returns page...

 

Sorry :/

Build: CPU: Intel Core i5 4690k | CPU Cooler: Hyper 212 Evo | Motherboard: MSI Z97 Gaming 5 | RAM: 8GB G-Skill Ares 1600Mhz CL9 | Storage: 120GB Samsung 840 Evo + WD Blue 1TB 64MB Cache + Seagate Barracuda 2TB 64MB Cache | GPU: MSI GTX 960 | Case: Cooler Master Storm Enforcer | Power Supply: EVGA 600B Non-Modular | 

 

 

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Interesting... I've heard many good things about Caselabs cases. Do they have a contact e-mail or phone number?

 

 

That's what it says on their shipping and returns page...

 

Sorry :/

eBay it is! 

 

I heard so much stuff about how good they are, but really they're (at least my Merlin) kinda meh and fully aluminum.

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What paint? Everything is powdercoated. If the color is coming off, let them know. Ditto with if parts don't fit right. They will gladly replace for free if it's their fault.

I hope this isn't just a case of buyer regret.

Sponsored Build log (In Progress): The Utterly Imbalanced CaseLabs TX10-D build(s)!

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What paint? Everything is powdercoated. If the color is coming off, let them know. Ditto with if parts don't fit right. They will gladly replace for free if it's their fault.

I hope this isn't just a case of buyer regret.

It's not. I really like it, just the rad mount in the front won't go in! The thing is too big and somehow warped so that I have to mount the grill in a different way than it came once the rad is in. Once I start trying to get it in, I have to either push it in and risk damage (I think it might have shipped with some paint rubbed off, I'm not sure) or not get it in at all. It really sucks.

 

Also, the motherboard tray leaves like a .5" gap between the end of it and the case which is weird, but I can live with it.

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Take pictures of the issues and email them, they will get back soon with solutions.

Yep, if the paint comes off that easily, you may have a legit RMA grouse. I have the Magnum M8, I'd literally have to use a chisel to whack paint off it. The top cover, which I always have to remove to do anything inside the case, is is sturdy and well painted, not even a nick.....hence, the reason why I like it. Quality and well made case, reminds me of the Soldam I have.

 Main Rig: AMD AM4 R7 5700X3D (8C/16T) + TR Phantom Spirit 120 EVO | Gigabyte X570 Aorus Xtreme | 2x 16GB Kingston Fury Beast DDR4 3600 | XFX MERC 310 RX 7900 XTX | 256GB Sabrent Rocket NVMe M.2 PCIe Gen 3.0 (OS) | 4TB Crucial P310 NVMe M.2 PCIe4x4 | 2TB TG Cardea Zero Z440 NVMe M.2 PCIe Gen4x4 | 4TB Samsung 860 EVO SATA SSD | 2TB Samsung 860 QVO SATA SSD | 6TB WD Black HDD | CoolerMaster H500M | Corsair HX1000 Platinum | Logitech G915 + G303 Shroud Ed + 8BitDo Ultimate 2.4G | iFi Micro iDSD Black Label | Philips Fidelio B97 | C49HG90DME 49" 32:9 144Hz Freesync 2 | Omnidesk Pro 2020 48" | 64bit Win11 Pro 24H2

2nd Rig: AMD AM4 R9 5900X (12C/24T) + TR PA 120 SE | Gigabyte X570S Aorus Elite AX | 2x 16GB Patriot Viper Elite II DDR4 4000MHz | Sapphire Nitro+ RX 6900 XT | 500GB Crucial P2 Plus NVMe M.2 PCIe Gen 4.0 (OS) | 2TB Adata Legend 850 NVMe M.2 PCIe Gen4x4 |  2TB Kingston NV2 NVMe M.2 PCIe Gen4x4 | 4TB Leven JS600 SATA SSD | 2TB Seagate HDD | Logitech G613 + G703 | SOLDAM XR-1 Black Knight | Enermax MAXREVO 1500 | 64bit Win11 Pro 24H2

HTPC: AMD R7 6800H | 32GB DDR5 4800MHz | AMD 680M iGPU | 2TB SSD (2 Partitions 400GB + 1.4TB)) + 1TB SSD | Logitech G613 + G304 | Win11 Pro  24H2

Laptop: Lenovo Legion 5 Pro 16ACH6H - AMD 5800H | 32GB DDR4 3200MHz | 680M iGPU | 1TB Kingston NV1 NVMe M.2 (OS) | 4TB Lexar NM790 SSD | Win11 Pro

 

 

 

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Yep, if the paint comes off that easily, you may have a legit RMA grouse. I have the Magnum M8, I'd literally have to use a chisel to whack paint off it. The top cover, which I always have to remove to do anything inside the case, is is sturdy and well painted, not even a nick.....hence, the reason why I like it. Quality and well made case, reminds me of the Soldam I have.

The paint on the side of the rad mount and area where it mounts is scraped off, it's too bad.

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  • 1 month later...
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Sorry you are having a bad experience with your Caselabs case.  However I've owned a lot of cases in the last 25 years, and this is by far the best case I have ever owned.  I never thought I'd like a case this much.  They literally are like the Mercedes Benz of cases, and if you have problems with the case, their customer service is top notch!  You don't spend $500 on a case to have them not fix any problem.  I went with the Mercury S8 with my last build and its amazing.  My next build, an X99 platform, is also going to be Caselabs.

 

 

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the thread necro is real

Stuff:  i7 7700k @ (dat nibba succ) | ASRock Z170M OC Formula | G.Skill TridentZ 3600 c16 | EKWB 1080 @ 2100 mhz  |  Acer X34 Predator | R4 | EVGA 1000 P2 | 1080mm Radiator Custom Loop | HD800 + Audio-GD NFB-11 | 850 Evo 1TB | 840 Pro 256GB | 3TB WD Blue | 2TB Barracuda

Hwbot: http://hwbot.org/user/lays/ 

FireStrike 980 ti @ 1800 Mhz http://hwbot.org/submission/3183338 http://www.3dmark.com/3dm/11574089

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