amd rx 6600 display always off and back on again when using certain task

[MR_Tempoles]

hello friends sorry for by bad english
before that here's my full list of my PC spec
 

Ryzen 5 5500

asrock B320-M hdv R4.0

RX 6600

adata XPG 16GB

PSU ADATA XPG PYLON 550W

all driver using latest update

 

so my pc problem is the display randomly turn off then turn on again

 

so here's the symptoms.

-open movie and light game or heavy game

-suddenly display freeze but pointer still can move then it cant move and display went off

-turn on back normal but all task is not responding

 

BUT when I use stress test like 3D mark (for GPU),furmark or stress test for CPU it doesnt have any problem.

I though is was my psu.last time Im using cooler master WME 550W same symptoms like this but when I change into new one it still show same problem

 

may this topic can help me,I never have any problem like this before

 

 

 

[Eigenvektor]

Sounds like the graphics driver might be crashing and restarting. Have a look in Windows EventViewer, see if there are any errors or warnings reported when this happens.

 

If you're not on the latest driver for the GPU, try updating it. If you are already on the latest version, try rolling back to a previous version.

 

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6600.html

[MR_Tempoles]

48 minutes ago, Eigenvektor said:

Sounds like the graphics driver might be crashing and restarting. Have a look in Windows EventViewer, see if there are any errors or warnings reported when this happens.

 

If you're not on the latest driver for the GPU, try updating it. If you are already on the latest version, try rolling back to a previous version.

 

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6600.html

I try rollback using version 2025.05.01 still same,no luck.does my GPU already die?

[Eigenvektor]

2 minutes ago, MR_Tempoles said:

I try rollback using version 2025.05.01 still same,no luck.does my GPU already die?

This is more likely a software issue than a hardware issue. Did you look into EventViewer?

[MR_Tempoles]

Thanks all.the problem was PCIE connector.the problem was I didnt push hard.but I already push it

[MR_Tempoles]

On 7/24/2025 at 2:59 PM, Eigenvektor said:

This is more likely a software issue than a hardware issue. Did you look into EventViewer?

yes and idk how to show you about eventviewer but when I check the report it show this

 

Im testing 1 program for light game

 

Faulting application name: Ld9BoxHeadless.exe, version: 6.1.36.2435, time stamp: 0x654465e7
Faulting module name: atio6axx.dll, version: 32.0.21013.1000, time stamp: 0x682f9c3f
Exception code: 0xc0000005
Fault offset: 0x000000000034d95b
Faulting process id: 0x2778
Faulting application start time: 0x1DBFD7B92AE595B
Faulting application path: C:\Program Files\ldplayer9box\Ld9BoxHeadless.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\u0416003.inf_amd64_706cc64a85ddf686\B415817\atio6axx.dll
Report Id: f04dcd30-264c-4cfb-a455-1c5b0b609441
Faulting package full name: 
Faulting package-relative application ID: 

[Eigenvektor]

6 minutes ago, MR_Tempoles said:

yes and idk how to show you about eventviewer but when I check the report it show this

A screenshot of EventViewer usually helps if you can't find a promising entry. But it looks like you already did.

 

The faulting module (atio6axx.dll) is part of AMD's driver. Goes back to a time when it was still ATi. Used for OpenGL.

 

Are you running in a virtual environment? Seems like Ld9BoxHeadless.exe is part of VirtualBox. Specifically something for headless operation, i.e. a machine with no monitor attached.

[MR_Tempoles]

16 minutes ago, Eigenvektor said:

A screenshot of EventViewer usually helps if you can't find a promising entry. But it looks like you already did.

 

The faulting module (atio6axx.dll) is part of AMD's driver. Goes back to a time when it was still ATi. Used for OpenGL.

 

Are you running in a virtual environment? Seems like Ld9BoxHeadless.exe is part of VirtualBox. Specifically something for headless operation, i.e. a machine with no monitor attached.

yes I use virtual machine like emulator because its fastest way to find the problem with GPU.so there is it the problem,in my theory my GPU isnt dead right it just software issue?
I hear AMD driver cause all the problem
last time idk how it run smoothly until I use again and it went cause the problem again

[Eigenvektor]

1 hour ago, MR_Tempoles said:

yes I use virtual machine like emulator because its fastest way to find the problem with GPU.so there is it the problem,in my theory my GPU isnt dead right it just software issue?
I hear AMD driver cause all the problem
last time idk how it run smoothly until I use again and it went cause the problem again

Their drivers have a bad reputation, true. But recent Nvidia drivers haven't been stellar either. Can happen on both. 

 

I'd try an older version, see if it fixes things.

[MR_Tempoles]

8 hours ago, Eigenvektor said:

Their drivers have a bad reputation, true. But recent Nvidia drivers haven't been stellar either. Can happen on both. 

 

I'd try an older version, see if it fixes things.

already try first release version,still same.gpu is dead??

[Eigenvektor]

2 hours ago, MR_Tempoles said:

already try first release version,still same.gpu is dead??

What do you mean by first release version?

 

Their currently recommended version is 25.6.1. If that one isn't working, you could try 25.6.3. If neither one works, you can click on Previous Versions and try e.g. 25.5.1, 25.3.1 or 24.12.1. See if the issues continue.

[MR_Tempoles]

20 hours ago, Eigenvektor said:

What do you mean by first release version?

 

Their currently recommended version is 25.6.1. If that one isn't working, you could try 25.6.3. If neither one works, you can click on Previous Versions and try e.g. 25.5.1, 25.3.1 or 24.12.1. See if the issues continue.

thank for helping this alltime mate.I think the problem was the hardware not software.I will try repair this gpu and update the progress if the gpu solved