troubelshoot Need help diagnosing BSOD/visual glitches

[ExtraILarge]

Hey there guys, I could use help on diagnosing my moms PC.

 

As for some background info, i built the PC last year around September. It ran fine for about 2 months then some weird things happened i.e Black screening/blue screening and visual glitches (see pics attached). I reinstalled windows sometime in December and it was seemingly working fine (atleast there were no complaints from my mom). Today I got sent the second pic attached from my mom. If I had to guess its either RAM or CPU? 

 

Specs of the system:

 

CPU/APU: Ryzen 5700G

Mobo: ASROCK B550M-ITX (dont know the BIOS version)

RAM: G Skill Trident Z Royal 16GB (2x8) DDR4-3200Mhz

Storage: Samsung 990 EVO 2Tb

PSU: Be quiet SFX-L Power 550W 80+ Gold

Case: Coolermaster NR200P V2 mini-ITX

OS: Windows 11 64bit 24H2

 

The PC is only used for general internet browsing/office work, no special programs are being used. 

If you need more infos or have any other question feel free to ask. 

 

Thank you for your help 

[Tan3l6]

If there is no dedicated GPU it's hard to tell, because it looks like GPU dying. Have not heard of iGPU deaths to be honest but I guess they happen.

[ExtraILarge]

43 minutes ago, Tan3l6 said:

If there is no dedicated GPU it's hard to tell, because it looks like GPU dying. Have not heard of iGPU deaths to be honest but I guess they happen.

I never heard of that too but i guess its a manufacturing error.

[191x7]

8 minutes ago, ExtraILarge said:

I never heard of that too but i guess its a manufacturing error.

First, check the Bios version and flash if it's outdated.

 

Check the RAM, it looks like a video-memory issue and the CPU integrated graphics use the system RAM.

 

[Bjoolz]

The corrupted BSOD is a bug in Windows. It's not related to the crash reason.

 

The corrupted image in Windows looks like faulty VRAM. On an iGPU, that would mean the normal RAM as it uses this as VRAM. We can also look a the dump files to see if it looks like it's crashing from memory issues. Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.