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BSOD with new GPU installation

CouncilmenGhost
By CouncilmenGhost
in Troubleshooting
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Go to solution Solved by Bjoolz,

Critical_Process_Died isn't a crash I would expect if it's related to the GPU. This error means that an important Windows process died. It would be weird timing, but this feels more like the WD firmware issue if you haven't updated the firmware of the SSD yet. This has happened since Windows 11 24H2 so you would be quite late in getting these which is why I said the timing would be weird. 

 

If you still crash: Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

 

 

Posted

Hi, I bought myself an Asus RTX 4070 Super Evo OC. I used the cable that was included with the GPU and I consistently was getting BSOD (Critical Process Died). Now after the fact, I used the PSU cable included, and it still continued to BSOD with that same error code. After removing the GPU, my PC still continues to BSOD afterwards. Not sure if it is Windows Corruption or something else, but my system does not want to boot into the desktop. When I put in my PIN, I instantly BSOD with Critical Process Died. I am not sure what to do, as my PC was working fine on the integrated graphics before installing this GPU, but now it doesn’t even want to let me login.

 

PC Specs:

 

Intel Core i7-14700k

Asus Dual RTX 4070 Super Evo OC (well trying)

Corsair Vengeance 32GB DDR5-6000 MT/s

MSI Z790 Gaming Plus Wifi

WD Black SN770 - 2TB

Thermaltake ToughPower GF A3 850W 80+ Gold 

NZXT H5 Flow

NZXT Kraken 240mm

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How old is your Bios version?

 

https://www.theverge.com/2024/7/26/24206529/intel-13th-14th-gen-crashing-instability-cpu-voltage-q-a

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7 minutes ago, 191x7 said:

How old is your Bios version?

 

https://www.theverge.com/2024/7/26/24206529/intel-13th-14th-gen-crashing-instability-cpu-voltage-q-a

I updated to the latest BIOS update associated with my Motherboard when the GPU arrived

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Does it even crash when doing Safe Mode?

 

What GPUs have been in there before? Was this purely onboard graphics running on default drivers or was there a Discrete GPU in there in the past?

 

If in doubt, then Guru3D DDU is your friend: "Display Driver Uninstaller".

 

You need to work out if this is a software or recently introduce hardware problem.

 

First step would be to try Safe Mode and uninstall any recent installations, run DDU and to try to roll back and see if you can remove any recently introduced gremlins / conflicts.

 

I'm a big fan of the "divide and conquer" approach. 

 

 

So the most robust way of doing this is to TEST clean Windows install to eliminate your current Windows installation as the problem (WITHOUT wiping it):

1) dig out ANY spare drive (literally scavenge a 2.5" spindle drive out of an old caddy if you have to)....

2) remove ALL your current storage

3) then try a clean windows install 

 

If this is stable, then your problem is either with your original storage (unlikely) or with some sort of driver conflict / software corruption on Windows.

 

You COULD also try your nVidia driver install on this 

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Critical_Process_Died isn't a crash I would expect if it's related to the GPU. This error means that an important Windows process died. It would be weird timing, but this feels more like the WD firmware issue if you haven't updated the firmware of the SSD yet. This has happened since Windows 11 24H2 so you would be quite late in getting these which is why I said the timing would be weird. 

 

If you still crash: Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

 

 

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18 hours ago, Bjoolz said:

Critical_Process_Died isn't a crash I would expect if it's related to the GPU. This error means that an important Windows process died. It would be weird timing, but this feels more like the WD firmware issue if you haven't updated the firmware of the SSD yet. This has happened since Windows 11 24H2 so you would be quite late in getting these which is why I said the timing would be weird. 

 

If you still crash: Go to C:\Windows\Minidump and check if you have any minidump files. If you do, go back to the Windows folder and copy the Minidump folder itself to the Downloads folder (You can use the desktop if you don't have OneDrive syncing files). Zip the copied folder and attach it to a post. Please follow the instructions to the letter as Windows doesn't like you messing with files in this location.

 

 

 I attempted to check this file path, but there is no Minidump folder. In Event Viewer, I see the error saying that it failed to create the minidump

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9 hours ago, CouncilmenGhost said:

 I attempted to check this file path, but there is no Minidump folder. In Event Viewer, I see the error saying that it failed to create the minidump

That makes storage suspect, but you could check if it's a setting issue or a storage issue. If it can create dump files when doing a manual BSOD, it shouldn't be a settings issue.

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22 minutes ago, Bjoolz said:

That makes storage suspect, but you could check if it's a setting issue or a storage issue. If it can create dump files when doing a manual BSOD, it shouldn't be a settings issue.

I am currently trying to use the application to download the firmware, but I keep getting this error.
While I have the Redistributes. I reinstalled just in case

Screenshot 2024-12-27 220059.png

Screenshot 2024-12-27 220227.png

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12 hours ago, CouncilmenGhost said:

I am currently trying to use the application to download the firmware, but I keep getting this error.
While I have the Redistributes. I reinstalled just in case

Screenshot 2024-12-27 220059.png

Screenshot 2024-12-27 220227.png

The thing about Visual C++ is that you need the exact version the tool uses. So you need to install every version, both 32 and 64 bit. 

 

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

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1 minute ago, Bjoolz said:

The thing about Visual C++ is that you need the exact version the tool uses. So you need to install every version, both 32 and 64 bit. 

 

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

I believe I fixed the issue with the SSD, I was able to apply the firmware without using dashboard

https://support.cyberpowersystem.co.uk/hc/en-gb/articles/22109790517266-FIX-Western-Digital-Drive-Update-Guide-Without-Windows-WD-Dashboard

I used this link here as steps to download the firmware. Could be useful for anyone else with the same thing. 

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