Mouse keeps reconnecting and -eventually- disconnecting alltoghether.

Krizzzzz · April 20

Hi guys, im desperate for help here. Usually I can figure out everything by googling it, but so far nothing has worked...

Problem: My mouse randomly disconnects and reconnects within a second. There are days where this does not happen, and there are days where it happens multiple times. The mouse goes off for a second. The problem is not reproducible. I have found it happens more frequently when entering a Game of Transport Fever 2. But it also happens when I'm just browsing the Internet. Sometimes it just shuts off and does not come back.

I then have to physically unplug it and plug it back in for it to work again. Sometimes the Keyboard does the same.

Things I have done to solve the Problem that havent worked:

- Buy a new mouse. Happens with the new one as well.

- Try each and every USB port on the PC - no difference, even Front panel.

- Update the Mouse driver (They were up to date / its a generic driver)

- deactivate possibility for device to be "deactivated to save power" in device manager.

I somehow dont assume its a HW issue, as it happens with the other mouse and Keyboard as well as with different USB Ports (In case its a faulty port)

Specs:

Ryzen 5 7600

MSI B650 PRO Wifi

32GB DDR5 Corsair Vengeance 6000Mhz

RX 6800 XT 16GB

Samsung 970 EVO Plus M.2 NVME SSD

BeQuiet StraightPower 700w

Win 11 Home 64bit

BIOS 1.60 05.06.2023 (Updated at the Time of Build)

The PC was Built by myself back in 2023 - I am upgrading to a 7800X3D later this month (Also "Send back to manufacturer" would thus not be an option)

Hope you guys have some ideas because my knowledge has reached its limited.

Best,

Kriz

HanZie82 · April 20

If you didnt tell all the things you tried, i would be like, this is a broken cable on the mouse.

But it happening with different mice, makes me think it might be power related.
Make sure all power connectors are fastened well.
Even go as far as unplug them and plug them back in. Specifically the motherboard 24pin.

If thats not it, it could be that the motherboard is faulty.

Best of luck, my lack of knowledge makes me unable to think of other solutions right now.