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My MSI Cyborg 15 GPU is not being recognised

Stefcho.Toqgata
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Posted (edited)

This happened out of nowhere. How do I fix it?
Edit: I also forgot to mention that I opened up the laptop and unplugged the battery and then held down the power button for 30 seconds and then I assembled it and then I deleted the GPU driver and I managed to make it appear and then I restarted it and now it is not showing again.
Another Edit: I left my laptop on for about 20-30 minutes and the GPU appeared in Task Manager, and I am now installing the driver using the NVIDIA Installer.

Another one: Now it is appearing as GPU2 instead of GPU1. Why is that?

 

Last Edit: I have managed to fix it for now. I do not now how or why it happened but I am not sure if the issue will come back. THANK YOU VERY MUCH TO ALL THE PEOPLE THAT CHIPPED IN IDEAS AND HELPED ME.

Screenshot 2024-04-04 170541.png

Screenshot 2024-04-04 170631.png

Screenshot 2024-04-04 200015.png

Edited by Stefcho.Toqgata
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If restart doesnt work, you'll have to RMA it. It's a laptop with everything integrated, not much you can do.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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27 minutes ago, Stefcho.Toqgata said:

This happened out of nowhere. How do I fix it?

Screenshot 2024-04-04 170541.png

Screenshot 2024-04-04 170631.png

do a bios reset before RMA and also connect it to power

 

some laptops completely disable the DGPU when there are on battery

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What's GPU-Z telling ?

System : AMD R9 5900X / Gigabyte X570 AORUS PRO/ 2x16GB Corsair Vengeance 3600CL18 / ASUS TUF Gaming AMD Radeon RX 7900 XTX OC Edition GPU/ Phanteks P600S case /  Eisbaer 280mm AIO (with 2xArctic P14 fans) / 2TB Crucial T500  NVme + 2TB WD SN850 NVme + 4TB Toshiba X300 HDD drives/ Corsair RM850x PSU/  Alienware AW3420DW 34" 120Hz 3440x1440p monitor / Logitech G915TKL keyboard (wireless) / Logitech G PRO X Superlight mouse / Audeze Maxwell headphones

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33 minutes ago, Jurrunio said:

If restart doesnt work, you'll have to RMA it. It's a laptop with everything integrated, not much you can do.

I just managed to re-install the GPU Driver and I managed to make it show up and then restarted it and now it is doing the same thing again.

Screenshot 2024-04-04 183952.png

Screenshot 2024-04-04 184423.png

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1 minute ago, Stefcho.Toqgata said:

I just managed to re-install the GPU Driver and I managed to make it show up and then restarted it and now it is doing the same thing again.

Screenshot 2024-04-04 183952.png

Screenshot 2024-04-04 184423.png

What GPU and OS do you have and which driver version is it ?

 

System : AMD R9 5900X / Gigabyte X570 AORUS PRO/ 2x16GB Corsair Vengeance 3600CL18 / ASUS TUF Gaming AMD Radeon RX 7900 XTX OC Edition GPU/ Phanteks P600S case /  Eisbaer 280mm AIO (with 2xArctic P14 fans) / 2TB Crucial T500  NVme + 2TB WD SN850 NVme + 4TB Toshiba X300 HDD drives/ Corsair RM850x PSU/  Alienware AW3420DW 34" 120Hz 3440x1440p monitor / Logitech G915TKL keyboard (wireless) / Logitech G PRO X Superlight mouse / Audeze Maxwell headphones

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I have a 4060M  with Windows 11 Pro and the driver that I am trying to install is the latest one that came out today. 552.12 is the version of the driver. I also tried to restart it and it is still not working.

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13 minutes ago, PDifolco said:

What's GPU-Z telling ?

Only the APU is appearing.

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38 minutes ago, Alireza said:

do a bios reset before RMA and also connect it to power

 

some laptops completely disable the DGPU when there are on battery

Re-install the bios?

 

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38 minutes ago, Alireza said:

do a bios reset before RMA and also connect it to power

 

some laptops completely disable the DGPU when there are on battery

It doesn't disable the DGPU when it is on battery.

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14 minutes ago, PDifolco said:

What GPU and OS do you have and which driver version is it ?

 

I have a 4060M  with Windows 11 Pro and the driver that I am trying to install is the latest one that came out today. 552.12 is the version of the driver. I also tried to restart it and it is still not working.

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36 minutes ago, Stefcho.Toqgata said:

I have a 4060M  with Windows 11 Pro and the driver that I am trying to install is the latest one that came out today. 552.12 is the version of the driver. I also tried to restart it and it is still not working.

Weird, drivers aren't crashing because of the GPU but it says incompatible windows version..
Can you reinstall Windows ?

System : AMD R9 5900X / Gigabyte X570 AORUS PRO/ 2x16GB Corsair Vengeance 3600CL18 / ASUS TUF Gaming AMD Radeon RX 7900 XTX OC Edition GPU/ Phanteks P600S case /  Eisbaer 280mm AIO (with 2xArctic P14 fans) / 2TB Crucial T500  NVme + 2TB WD SN850 NVme + 4TB Toshiba X300 HDD drives/ Corsair RM850x PSU/  Alienware AW3420DW 34" 120Hz 3440x1440p monitor / Logitech G915TKL keyboard (wireless) / Logitech G PRO X Superlight mouse / Audeze Maxwell headphones

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7 minutes ago, PDifolco said:

Weird, drivers aren't crashing because of the GPU but it says incompatible windows version..
Can you reinstall Windows ?

I did a couple of days ago but I can go ahead and do it if necessary.

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Don't some laptops have a button combination that disables the dGPU entirely to save power?

Router:  Intel N100 (pfSense) WiFi6: Zyxel NWA210AX (1.7Gbit peak at 160Mhz)
WiFi5: Ubiquiti NanoHD OpenWRT (~500Mbit at 80Mhz) Switches: Netgear MS510TXUP, MS510TXPP, GS110EMX
ISPs: Zen Full Fibre 900 (~930Mbit down, 115Mbit up) + Three 5G (~800Mbit down, 115Mbit up)
Upgrading Laptop/Desktop CNVIo WiFi 5 cards to PCIe WiFi6e/7

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