ASUS - How to Request Support

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How to request support for your ASUS Product?

 

Before contacting ASUS, what should I prepare?

·         Please have your serial number and invoice readily available

·         How to find my serial number? https://www.asus.com/us/support/Article/566

·         How to check my warranty before contacting support? https://www.asus.com/us/support/Warranty-Status-inquiry

 

I need troubleshooting support:

·         Where to find official contacts?  https://www.asus.com/us/support/callus

·         (r/ASUS), Asus_USA

·         Facebook, rog.n.america, asus.n.america

·         X (Twitter), @AsusHelpUS, @asus_rogna, @ASUSUSA

·         Instagram, @asususa, @rog_usa

 

I have done troubleshooting and would like to create a new RMA case:

·         In-Warranty request: https://www.asus.com/us/site/ASUS-Repair-Services/

·         Out of Warranty request: https://www.asus.com/us/support/article/536

·         How to properly pack my unit before sending in my RMA? https://www.asus.com/us/support/article/1093/

 

I already have an existing RMA case:

·         How to check status on my case? https://www.asus.com/us/support/Repair-Status-Inquiry/?cname=USA

·         How to escalate my case? https://www.asus.com/us/support/article/787/

 

I don’t have a case or RMA, but I want to leave feedback ASUS:

·         Where can I leave feedback for ASUS?  https://www.asus.com/us/support/article/787/