I factory reset my router and now don't have internet access

CurveyCone · February 12

Did I wipe the credentials to connect my router to the ISP? I have fibre optic and a modem built into router setup. I wanted to access my router config page and login details on back didn't work so I thought I'd reset in to factory. Do I need to contact my ISP or is there a fix? The router itself works, WiFi works just no internet connection and because of this I cannot even access the router login page when I type in the IP into my browser.

DoctorNick · February 12

9 minutes ago, CurveyCone said:

Did I wipe the credentials to connect my router to the ISP? I have fibre optic and a modem built into router setup. I wanted to access my router config page and login details on back didn't work so I thought I'd reset in to factory. Do I need to contact my ISP or is there a fix? The router itself works, WiFi works just no internet connection and because of this I cannot even access the router login page when I type in the IP into my browser.

Yes call your ISP

Alex Atkin UK · February 12

4 hours ago, CurveyCone said:

Did I wipe the credentials to connect my router to the ISP? I have fibre optic and a modem built into router setup. I wanted to access my router config page and login details on back didn't work so I thought I'd reset in to factory. Do I need to contact my ISP or is there a fix? The router itself works, WiFi works just no internet connection and because of this I cannot even access the router login page when I type in the IP into my browser.

If its ISP provided that's quite unusual, as usually the factory defaults are altered to be the ISP defaults.

Does it let you login now with the credentials on the back? It may be you have to go through some sort of setup to tell it what kind of connection you have for it to choose the right settings.