PC HELP PLEASE!

[boggis]

Hey everyone! I recently just got a brand-new PC, and I feel as if it is not performing the way it should be, and I am not sure why that is, or how to fix it. I am not the most knowledgeable when it comes to PC specs and all of the things to be looking for, but to some degree, I know which PC parts I should be looking for.

I spend most of my time on my PC, either doing school work or playing video games and because of this, I thought that I should just go all in on a PC that had top-of-the-line specs; where I wouldn't have to worry about upgrading any time soon.

I ended up going with this PC https://www.newegg.ca/abs-ta13900kf4090-2-tempest-aqua/p/N82E16883360426 , expecting it to fix all my previous PC issues but that wasn't the case. I was told by some people that I know that once I had gotten a 4090, I would be able to run any game (for the most part) on the highest of settings with no issues or concerns and that it was an absolute game changer; but from my experience, I have been pretty disappointed. I don't typically run the games that I play at the highest settings anyway and usually turn down a few settings that I don't think are necessary for the game, but to say that I wasn't a bit excited to see how the computer handles the MAX settings for some games would be a lie. I constantly experience low frames, frame drops, stutters, and crashes in almost every game, even when I lower the settings to medium for example. I have asked others for help, searched my issues on Reddit, YouTube, etc following all sorts of different advice and I am still not satisfied with this PC.

I have been told to run benchmark tests which I have and will attach to this, but it is all gibberish to me and I don't even know what any of it means. It says that my PC performs above expectations, but that just doesn't seem to be the case when I am playing games. It does say that my CPU is performing below expectations and that my RAM latency isn't the greatest, so I am wondering if that is causing the issues, and if so, how do I fix them? 

I also have been having issues with having a YouTube video up on my second monitor when playing some games, where my whole computer will just get all slow, and laggy as if it can't even handle that. I truly don't know what to do.

[Average Nerd]

Check if the drivers for your GPU are up to date and installed properly.

Also, Userbenchmark is generally pretty useless, run a different benchmark like 3DMark, Cinebench or PassMark if you want some more understandable results.

 

[boggis]

39 minutes ago, Average Nerd said:

Check if the drivers for your GPU are up to date and installed properly.

Also, Userbenchmark is generally pretty useless, run a different benchmark like 3DMark, Cinebench or PassMark if you want some more understandable results.

 

That was the first thing I tried to do

[Average Nerd]

4 minutes ago, boggis said:

That was the first thing I tried to do

Run a stress test, for example prime95, and monitor temperatures with a program like HWMonitor. Maybe there's an issue with your cooling system.

[Blqckqut]

First of all do not ever use userbenchmarks, instead use Cinebench 23 and a test demo of 3DMARK and compare results online, beware most results will have optimized overclocking on both gpu and cpu

 

Secondly i would do a clean install of the drivers, and i would HIGHLY recommend installing your motherboards chipset drivers if you have not yet already.

 

I see your CPU is underperforming but that might be Userbenchmarks fault, i would play some games and compare FPS and 1% lows on youtube with systems on exactly your hardware (monitor resolution included) and also try their settings

 

Thirdly once you have done all of this please get back to us and see if it was a visual issue or an actual hardware issue, we can dig deeper after this, the solution may be as easy as "theres accidentaly some thermal paste between cpu and motherboard)

 

Good luck and see you soon.

[TatamiMatt]

Is intel boost enabled?

 

Temps?

[leclod]

Usually prebuilds tend to heat up and then throttle.

How are your temps ?

 

HWinfo64 is a good program for checking that

Its "sensor" part will show if your cpu throttles and the temperatures.

 

Can you access the Bios ?

Edited January 17, 2024 by leclod

[PDifolco]

Either your temps go too high and CPU throttles or shut down (I'd bet on this, on a 13900K prebuilt..), or it's some Windows issue/corruption

 

[boggis]

On 1/17/2024 at 3:48 AM, TatamiMatt said:

Is intel boost enabled?

 

Temps?

Intel Boost is enabled! In terms of temps, what exactly should I be looking for? Meaning like, what temps are usually too high or something? For the most part, whenever I am playing games my PC remains pretty quiet, although there are times where it will get a bit loud 

[boggis]

On 1/17/2024 at 5:10 AM, PDifolco said:

Either your temps go too high and CPU throttles or shut down (I'd bet on this, on a 13900K prebuilt..), or it's some Windows issue/corruption

 

What would be a clear indication of my temps getting too high? My PC is usually not loud, although there are times where it will randomly get loud. These are the temps I have gotten when using the nvidia performance overlay. Would these be considered too high? If so, is that something I can fix on my own or would I have to bring in my PC somewhere? 

[PDifolco]

3 minutes ago, boggis said:

What would be a clear indication of my temps getting too high? My PC is usually not loud, although there are times where it will randomly get loud. These are the temps I have gotten when using the nvidia performance overlay. Would these be considered too high? If so, is that something I can fix on my own or would I have to bring in my PC somewhere? 

That's GPU temps, not CPU temps

Install HWInfo64 (monitor mode) to get that

[boggis]

On 1/17/2024 at 3:52 AM, leclod said:

Usually prebuilds tend to heat up and then throttle.

How are your temps ?

 

HWinfo64 is a good program for checking that

Its "sensor" part will show if your cpu throttles and the temperatures.

 

Can you access the Bios ?

How would I be able to prevent my PC from heating up and throttling? I've mentioned in a few of the other replies that I have no idea what is considered good and bad temps, so I would have no clue if there was anything wrong. My PC doesn't ever really sound like it is overheating or anything. 

I downloaded HWinfo64 but there is so much stuff that it shows that I am not really sure what I should be looking at lol 

I am able to access the BIOS

[boggis]

4 minutes ago, PDifolco said:

That's GPU temps, not CPU temps

Install HWInfo64 (monitor mode) to get that

oops my bad, I am totally clueless, hopefully this shows the right stuff 

[PDifolco]

1 minute ago, boggis said:

oops my bad, I am totally clueless, hopefully this shows the right stuff 

Yes!  

Look at it while gaming or executing benchmarks/torture tests

[boggis]

22 minutes ago, PDifolco said:

Yes!  

Look at it while gaming or executing benchmarks/torture tests

These are the results while I have a game running. There are obvious differences in some of the numbers showing up, but I am also seeing that there is no critical temperatures, thermal throttling, etc.. but then again, I have no idea how to look at this or how to interpret any of it 

[PDifolco]

9 minutes ago, boggis said:

These are the results while I have a game running. There are obvious differences in some of the numbers showing up, but I am also seeing that there is no critical temperatures, thermal throttling, etc.. but then again, I have no idea how to look at this or how to interpret any of it 

Right, your temps are perfectly good, issue isn't thermals

And not sure what's the issue, can you run some benchmarks ?

 

[boggis]

48 minutes ago, PDifolco said:

Right, your temps are perfectly good, issue isn't thermals

And not sure what's the issue, can you run some benchmarks ?

 

I was told to use Cinebench 23 by another user and these were the results. If there are any other benchmark tests that you recommend please let me know! 

 

edit: i am noticing that for some reason in cinebench, it is saying that my OS is windows 10, whereas my OS is actually windows 11, could this be an issue?

Edited January 19, 2024 by boggis

[PDifolco]

1 hour ago, boggis said:

I was told to use Cinebench 23 by another user and these were the results. If there are any other benchmark tests that you recommend please let me know! 

 

edit: i am noticing that for some reason in cinebench, it is saying that my OS is windows 10, whereas my OS is actually windows 11, could this be an issue?

Score is low, multi should be 39K vs 33, single 2200 vs 1900

This usually is due to throttling or very limiting BIOS settings, what are your temps while benchmarking ?

What's the board ? 

[boggis]

26 minutes ago, PDifolco said:

Score is low, multi should be 39K vs 33, single 2200 vs 1900

This usually is due to throttling or very limiting BIOS settings, what are your temps while benchmarking ?

What's the board ? 

These are the temps when I am benchmarking (multi-core). How can I prevent throttling / limiting BIOS settings? 

My motherboard is a MSI MAG Z790 Tomahawk WiFi

 

t

[TatamiMatt]

On 1/20/2024 at 12:22 AM, boggis said:

These are the temps when I am benchmarking (multi-core). How can I prevent throttling / limiting BIOS settings? 

My motherboard is a MSI MAG Z790 Tomahawk WiFi

 

t

What CPU cooler do you have?