USB Slow/Dropping B550i Chipset

[DStpehany]

Hey all, I have a lingering issue with an Aorus B550I Pro AX Rev 1.1 Motherboard hosting an AMD Ryzen 5600X CPU. My USB ports not only are slow and throttle to 0 constantly, but they disconnect entirely. Copying files to a USB bounces between 8MB/s and 0, and devices will randomly disconnect. I did some research and people suggested newest BIOS, didn't work, manually setting PCIE to Gen3, also didn't work. Has anyone else come across this USB issue and was there a fix to it? Or do I need to continue to contact Gigabyte support?

 

Thanks ahead of time!

[SpookyCitrus]

If you already did the bios update to the newest version also make sure you have all motherboard drivers up to date as well from the Gigabyte support page for the motherboard. Having ran into a similar issue myself with a client computer, the options for them after drivers and bios failed were to replace/RMA the board or install a PCIE USB card(which you can't do with an ITX board). Client went with the replacement/ RMA because it was still within the return period/warranty. I'd recommend that if possible in your situation as long as you still have either the return period or the warranty still. Otherwise you're looking at a new board.

[GuiltySpark_]

If you've done all that and it still happens on a fresh install of Windows, it looks like your only other option is a new board. 

[DStpehany]

24 minutes ago, SpookyCitrus said:

If you already did the bios update to the newest version also make sure you have all motherboard drivers up to date as well from the Gigabyte support page for the motherboard. Having ran into a similar issue myself with a client computer, the options for them after drivers and bios failed were to replace/RMA the board or install a PCIE USB card(which you can't do with an ITX board). Client went with the replacement/ RMA because it was still within the return period/warranty. I'd recommend that if possible in your situation as long as you still have either the return period or the warranty still. Otherwise you're looking at a new board.

That is where I am going with the board. It is less than a year old and within the warranty window so I will continue on that route thanks!

[SpookyCitrus]

4 minutes ago, DStpehany said:

That is where I am going with the board. It is less than a year old and within the warranty window so I will continue on that route thanks!

No problem, happy to help.