Jump to content

Application Errors

haiko
By haiko
in Troubleshooting
 Share
Go to solution Solved by problemsolver,
5 hours ago, haiko said:

Do I have to get a new card or will it eventually fix itself?

I'm not sure. I think it's an AMD software problem. But it's very hard to tell from this thread.

 

Try this:

  1. Download latest AMD Drivers (offline installer)
  2. Run it. This will extract the AMD files into a folder...By default in C:\AMD
  3. Once opened Cancel the installation (don't continue) just leave it open...
  4. Go to C:\AMD\YourDriverVersion\Bin64
    (Folder may vary depending on extraction location and AMD drivers version. you'll need to accept permissions to access the folder )
  5. Run AMDCleanupUtility.exe
  6. Reboot
  7. If C:\AMD\YourDriverVersion\ is empty non-existentant, open the AMD Driver setup program again (and just leave it open)
  8. Run Device Manager as Administrator
  9. Click the Add Driver icon button (it has a tiny green arrow pointing up)
  10. Pick the location to find the drivers that were extracted previously C:\AMD\YourDriverVersion (include subfolders checkbox should be checked)
  11. Once it installs the graphics driver successfully, Restart the computer
  12. Now run AMD Setup installation: C:\AMD\YourDriverVersion\Setup.exe
  13. Once installation completed, Reboot.

See if it's sorted this time.

 

Posted

I constantly get some variation of the pictured error when trying to play a game. Sometimes I will get past the menu and the game crashes, or the game starts and immediately crashes. Ive tried updating drivers and windows memory diagnostic but nothing works. Ive got a Ryzen 7 5800x and RX 6700xt.

 

Games like The Finals, Rocket League, TF2, and even Roblox crash in minutes or second sometimes.

Computer Info:

Spoiler 
################### Report run 1930 12/28/23 UTC ###################

################### Motherboard ###################
Manufacturer : Micro-Star International Co., Ltd.
Model        : 
Name         : Base Board
SKU          : 
Product      : MPG B550 GAMING PLUS (MS-7C56)

################### Firmware/BIOS Information ###################
SMBIOSBIOSVersion : 1.E0
Manufacturer      : American Megatrends International, LLC.
Name              : 1.E0
Version           : ALASKA - 1072009

################### Processor(s) ###################
Caption           : AMD64 Family 25 Model 33 Stepping 2
DeviceID          : CPU0
Manufacturer      : AuthenticAMD
MaxClockSpeed     : 3801
Name              : AMD Ryzen 7 5800X 8-Core Processor             
SocketDesignation : AM4

################### Memory Information ###################
Manufacturer Banklabel    ConfiguredClockSpeed Devicelocator Capacity (GB)
------------ ---------    -------------------- ------------- -------------
Unknown      P0 CHANNEL A                 3600 DIMM 1              8      
Unknown      P0 CHANNEL B                 3600 DIMM 1              8

################### Connected GPU(s) ###################
Name                        : AMD Radeon RX 6700 XT
Status                      : OK
DeviceID                    : VideoController1
CurrentBitsPerPixel         : 32
CurrentHorizontalResolution : 1920
CurrentRefreshRate          : 144
CurrentScanMode             : 4
CurrentVerticalResolution   : 1080
MaxRefreshRate              : 144
MinRefreshRate              : 50
VideoProcessor              : AMD Radeon Graphics Processor (0x73DF)
AdapterCompatibility        : Advanced Micro Devices, Inc.
DriverDate                  : 11/27/2023 7:00:00 PM
DriverVersion               : 31.0.23013.1023
VideoModeDescription        : 1920 x 1080 x 4294967296 colors

################### Connected Displays ###################
Name                DeviceID        MonitorManufacturer      DisplayType
----                --------        -------------------      -----------
Generic PnP Monitor DesktopMonitor1 (Standard monitor types)

################### Apps with GPU Prefrences Assigned ###################
Name                                                                                       Value              
----                                                                                       -----              
C:\Program Files (x86)\Steam\steamapps\common\SteamVR\bin\win64\vrdashboard.exe            GpuPreference=0;   
C:\Users\desir\AppData\Local\Roblox\Versions\version-48a28da848b7420d\RobloxPlayerBeta.exe AutoHDREnable=2097;
D:\Games\Cuphead\Cuphead.exe                                                               AutoHDREnable=2097;
D:\Fortnite\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping.exe         AutoHDREnable=2097;
E:\SteamLibrary\steamapps\common\Euro Truck Simulator 2\bin\win_x64\eurotrucks2.exe        AutoHDREnable=2097;
E:\SteamLibrary\steamapps\common\Arma 3\Arma3_x64.exe                                      AutoHDREnable=2097;
E:\SteamLibrary\steamapps\common\Red Dead Redemption 2\RDR2.exe                            AutoHDREnable=2097;

################### Devices That May Need Attention ###################
Caption                                  Description                              InstallDate Name                     
-------                                  -----------                              ----------- ----                     
LogMeIn Hamachi Virtual Ethernet Adapter LogMeIn Hamachi Virtual Ethernet Adapter             LogMeIn Hamachi Virtua...

################### PCIE Devices ###################
Name                                                       CurrentLinkWidth CurrentLinkSpeed MaxLinkWidth MaxLinkSpeed
----                                                       ---------------- ---------------- ------------ ------------
AMD PCI                                                                  16                4           16            4
AMD PCI                                                                  16                4           16            4
AMD PSP 11.0 Device                                                      16                4           16            4
AMD Radeon RX 6700 XT                                                    16                4           16            4
AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)                4                3            4            3
AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)               16                4           16            4
High Definition Audio Bus                                                16                4           16            4
High Definition Audio Controller                                         16                4           16            4
Realtek PCIe GbE Family Controller #2                                     1                1            1            1
Standard SATA AHCI Controller                                             4                3            4            3

################### Errors Pulled from Event Viewer ###################
TimeCreated  : 12/26/2023 11:05:20 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/26/2023 10:19:02 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/26/2023 1:52:15 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/26/2023 10:28:37 AM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 11:13:59 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 11:10:46 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 11:06:16 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 11:01:20 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 10:50:08 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 10:11:49 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 9:56:39 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 9:51:21 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 9:48:08 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/25/2023 9:47:58 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/24/2023 8:59:47 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/23/2023 9:47:04 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/23/2023 9:30:37 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

TimeCreated  : 12/23/2023 8:19:57 PM
ProviderName : Microsoft-Windows-Kernel-Power
Id           : 41
Message      : The system has rebooted without cleanly shutting down first. This error could be caused if the system 
               stopped responding, crashed, or lost power unexpectedly.

################### Currently Applied Power Plan ###################
Power Scheme (High performance)
---END OF REPORT---

 

applicationerror.png

Link to comment
https://linustechtips.com/topic/1549445-application-errors/
Share on other sites
Link to post
Share on other sites
Posted
20 minutes ago, haiko said:

I constantly get some variation of the pictured error when trying to play a game. Sometimes I will get past the menu and the game crashes, or the game starts and immediately crashes. Ive tried updating drivers and windows memory diagnostic but nothing works. Ive got a Ryzen 7 5800x and RX 6700xt.

 

Games like The Finals, Rocket League, TF2, and even Roblox crash in minutes or second sometimes.

applicationerror.png

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261445
Share on other sites
Link to post
Share on other sites
Posted
  • Author
38 minutes ago, problemsolver said:

image.png.ed9baa63ae002fe90f8bee52e8660315.pngJust got error after doing the steps

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261493
Share on other sites
Link to post
Share on other sites
Posted
7 minutes ago, haiko said:

image.png.ed9baa63ae002fe90f8bee52e8660315.pngJust got error after doing the steps

Welp, how about try the AMD Cleanup Utiliy and see if that works. (It's an automated process that's simliar to DDU.)

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261504
Share on other sites
Link to post
Share on other sites
Posted
3 minutes ago, haiko said:

Still getting the same issues, do you think it has anything to do with ram?

Not from what I've seen from others who have similar issues.

  • You may (while in Safe Mode) need to go into Device Manager and uninstall the Display Adapter if it still says AMD after running AMD Cleanup Utility
  • You may also need to delete some folders as outlined here. The post if from 2019, so I'm not sure it will fix it, but it's worth a try. The post at the very bottom is quite detailed, but you could try the marked solution first

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261543
Share on other sites
Link to post
Share on other sites
Posted
  • Author
11 minutes ago, problemsolver said:

Not from what I've seen from others who have similar issues.

  • You may (while in Safe Mode) need to go into Device Manager and uninstall the Display Adapter if it still says AMD after running AMD Cleanup Utility
  • You may also need to delete some folders as outlined here. The post if from 2019, so I'm not sure it will fix it, but it's worth a try. The post at the very bottom is quite detailed, but you could try the marked solution first

image.png.b7ba4a02123c992af7783ff6429af902.pngNew error

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261557
Share on other sites
Link to post
Share on other sites
Posted
2 minutes ago, haiko said:

image.thumb.png.c8d021b85de0107ce361e6507c966353.png

The drop is when it crashed, and no error message this time.

Try OCCT and run the VRAM test... see what comes back.

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261566
Share on other sites
Link to post
Share on other sites
Posted
33 minutes ago, haiko said:

image.thumb.png.4949eb0c851da681d8072c6f7c74131b.png

Looks like it's probably not your GPU; hopefully just some software issue. Update your chipset drivers from AMD's website & make sure Windows is up-to-date. Might take a while to figure out what exactly is the issue, but we can probably get it figured out. 

Was this a fresh Windows install? Or did you move Windows from one computer to this one? 

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261631
Share on other sites
Link to post
Share on other sites
Posted
  • Author
4 minutes ago, problemsolver said:

Looks like it's probably not your GPU; hopefully just some software issue. Update your chipset drivers from AMD's website & make sure Windows is up-to-date. Might take a while to figure out what exactly is the issue, but we can probably get it figured out. 

Was this a fresh Windows install? Or did you move Windows from one computer to this one? 

Same Windows 11 install from a few months ago, updating it every so often. I also ran PSU and CPU stress test like someone from AMD's support forum suggested and those had no errors.

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16261635
Share on other sites
Link to post
Share on other sites
Posted
13 hours ago, haiko said:

Same Windows 11 install from a few months ago, updating it every so often. I also ran PSU and CPU stress test like someone from AMD's support forum suggested and those had no errors.

  1. Run the PowerShell Script from step 4 under House Keeping to gather your computer info

To post it in a readable format, follow these directions:
      Edit your original post and add a line for a title like Computer Info
      Then insert a Spoiler Box
      Then click inside the Spoiler Box and insert a Code Block
      Copy and paste the text from LTTForumsComputerInfo.txt from your Downloads folder into the Code Block
      Select Python for the Language
       Click "Insert into Post"

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16262370
Share on other sites
Link to post
Share on other sites
Posted
  • Author
2 hours ago, problemsolver said:
  1. Run the PowerShell Script from step 4 under House Keeping to gather your computer info

To post it in a readable format, follow these directions:
      Edit your original post and add a line for a title like Computer Info
      Then insert a Spoiler Box
      Then click inside the Spoiler Box and insert a Code Block
      Copy and paste the text from LTTForumsComputerInfo.txt from your Downloads folder into the Code Block
      Select Python for the Language
       Click "Insert into Post"

Late response, sorry. Put it in the original post.

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16262518
Share on other sites
Link to post
Share on other sites
Posted
28 minutes ago, haiko said:

Late response, sorry. Put it in the original post.

Awesome!

 

  1. Can you install MSI Center and make sure there's no updates?
  2. If there are UEFI/BIOS updates, please do those. I'm having a hard time determining what UEFi version your motherboard has as the way it reported in Windows is a little funky.
  3. Do ALL games crash eventually, or do only some games crash?
  4. Do you have a %SystemRoot%\Minidump\ folder with files in it?
    If so, follow the instructions in Method B listed here.
  5. If none of the updates help, turn off XMP OC Mode for the RAM, and see if that stops the crashing. If it does, we may have found where the issue is.

 

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16262549
Share on other sites
Link to post
Share on other sites
Posted
  • Author
14 minutes ago, problemsolver said:

Awesome!

 

  1. Can you install MSI Center and make sure there's no updates?
  2. If there are UEFI/BIOS updates, please do those. I'm having a hard time determining what UEFi version your motherboard has as the way it reported in Windows is a little funky.
  3. Do ALL games crash eventually, or do only some games crash?
  4. Do you have a %SystemRoot%\Minidump\ folder with files in it?
    If so, follow the instructions in Method B listed here.
  5. If none of the updates help, turn off XMP OC Mode for the RAM, and see if that stops the crashing. If it does, we may have found where the issue is.

 

1. It doesnt tell me to update anything when I launch it
2. BIOS Version 1.E0
3. Only some
4. I dont have a Minidump folder
5. I turned XMP off last night and it didnt fix

I'll update the bios real quick.

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16262581
Share on other sites
Link to post
Share on other sites
Posted
1 hour ago, haiko said:

Just tried with a 3060, every game runs fine with it. No crashes or errors.

Well, that does rule out the motherboard PCIE slot.

 

4 hours ago, haiko said:

1. It doesnt tell me to update anything when I launch it
2. BIOS Version 1.E0
3. Only some
4. I dont have a Minidump folder
5. I turned XMP off last night and it didnt fix

I'll update the bios real quick.

You need to check for updates in MSI Center here:

image.png.7042194f3436d543a66a3b3f0e3167e0.png

You'll need to click Advanced for the UEFI/BIOS updates

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16262927
Share on other sites
Link to post
Share on other sites
Posted
27 minutes ago, haiko said:

image.thumb.png.7751068367fe52311cb340dada7a4f65.png

This whole thing is very strange. I think it's lying... because a UEFI update came out in October... did you happen to update the UEFI after October?

 

Yes, confirmed, can't trust MSI Center apparently. Latest UEFI is 7C56v1F and I'm guessing 1E0 is a beta UEFI. Regardless, no reason to update from 1E0 to 1F except for security stuff. Won't fix your issue.

There is approximately a 117% chance I edited my post.

Please refresh before you reply.

Did a post solve your issue?  Please mark it as the solution!

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16263030
Share on other sites
Link to post
Share on other sites
Posted
  • Author
15 minutes ago, problemsolver said:

This whole thing is very strange. I think it's lying... because a UEFI update came out in October... did you happen to update the UEFI after October?

 

Yes, confirmed, can't trust MSI Center apparently. Latest UEFI is 7C56v1F and I'm guessing 1E0 is a beta UEFI. Regardless, no reason to update from 1E0 to 1F except for security stuff. Won't fix your issue.

Just updated it today

Link to comment
https://linustechtips.com/topic/1549445-application-errors/#findComment-16263043
Share on other sites
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing Troubleshooting

×