Will items ordered 9 days ago make it by Christmas?

[Toblakai]

I ordered a couple items 9 days ago, still have not received a shipping notice, will they make it by Christmas.  I emailed support and the auto-reply said it will take 5 days to reply to my question.  

 

This is pretty bad customer service.

[TylerD321]

1 minute ago, Toblakai said:

I ordered a couple items 9 days ago, still have not received a shipping notice, will they make it by Christmas.  I emailed support and the auto-reply said it will take 5 days to reply to my question.  

 

This is pretty bad customer service.

Was the banner that says "New orders will take longer than normal to ship and will not be delivered by December 25. Thanks for your patience" when you ordered it?

[kirashi]

1 hour ago, Toblakai said:

I ordered a couple items 9 days ago, still have not received a shipping notice, will they make it by Christmas.  I emailed support and the auto-reply said it will take 5 days to reply to my question.  

 

This is pretty bad customer service.

Given that you ordered during the month of December... order processing and/or shipping delays are expected for stores of this size.

[Toblakai]

I did not see the banner when I placed the order, though I saw it today when I went to check on it.  I may have not seen it, but who knows.  Should have been a big warning on the checkout page, now I have to scramble to find some gifts. Guess I will have to cancel my order.  They won't be getting back until its too late to know if I will actually receive it.

[Razercake]

1 hour ago, Toblakai said:

I did not see the banner when I placed the order, though I saw it today when I went to check on it.  I may have not seen it, but who knows.  Should have been a big warning on the checkout page, now I have to scramble to find some gifts. Guess I will have to cancel my order.  They won't be getting back until its too late to know if I will actually receive it.

it's on the top of every page of the store, including the checkout. looking at the Wayback Machine that top banner has been there since the 9th of December at least, before that it said orders may take longer to ship. how big of a warning do you need? I feel like this is more than sufficient without being overly obtrusive, sucks that you likely won't get it in time but that is on you.

[Toblakai]

11 hours ago, Razercake said:

it's on the top of every page of the store, including the checkout. looking at the Wayback Machine that top banner has been there since the 9th of December at least, before that it said orders may take longer to ship. how big of a warning do you need? I feel like this is more than sufficient without being overly obtrusive, sucks that you likely won't get it in time but that is on you.

Just double checked and the banner is not on the checkout page.  Also delivery time was 6-9 days, which from the 9th is plenty of time to get here.  I am very disappointed over this.

[TylerD321]

10 minutes ago, Toblakai said:

Just double checked and the banner is not on the checkout page.  Also delivery time was 6-9 days, which from the 9th is plenty of time to get here.  I am very disappointed over this.

Delivery time is usually in business days. If you ordered it on the 9th, today is only 7 business days. That would put the stuff you ordered arriving Thursday the 21st. I am unsure if the "won't arrive before christmas" applies to you, but you have to remember that not everyone can ship as fast as Amazon.

[Razercake]

12 minutes ago, Toblakai said:

Just double checked and the banner is not on the checkout page.  Also delivery time was 6-9 days, which from the 9th is plenty of time to get here.  I am very disappointed over this.

meant shopping cart not checkout, my bad. I don't think they can influence the last part of the order process as Shopify handles it, but could be wrong.

[dizmo]

14 hours ago, Toblakai said:

I did not see the banner when I placed the order, though I saw it today when I went to check on it.  I may have not seen it, but who knows.  Should have been a big warning on the checkout page, now I have to scramble to find some gifts. Guess I will have to cancel my order.  They won't be getting back until its too late to know if I will actually receive it.

This is entirely on you. You can't expect a small company to fulfill an order like this on such short notice, especially since the carriers are also swamped at this time and can lead to even further delays. This isn't new, this happens every year at this time; you should have been more prepared and planned ahead.

 

This is especially true if you don't live in Canada and it has to go through a border.

57 minutes ago, Toblakai said:

Just double checked and the banner is not on the checkout page.  Also delivery time was 6-9 days, which from the 9th is plenty of time to get here.  I am very disappointed over this.

Business days. Anything like this is always in business days. That's also delivery time and doesn't include processing time, which can take an extra day or two depending on how busy their fulfillment provider is.

 

 

 

This is really a case of you, the customer, being unprepared, and uneducated on the way things work. If you're disappointed, at least partial blame is on you.

[WildDagwood]

So, to sum things up...

• Last minute order, during the holiday season of all times.
• You didn't read the notice
• Ignorant to the fact that most businesses operate and deliver around business days.
• Don't care about circumstances and believe it's "plenty of time".
• And you have the audacity to cry "bad customer service"?

Sounding quite a bit like a self-entitled Karen, if I'm being frank. Plan better and have more realistic expectations next time.

[Toblakai]

6 hours ago, WildDagwood said:

So, to sum things up...

• Last minute order, during the holiday season of all times.
• You didn't read the notice
• Ignorant to the fact that most businesses operate and deliver around business days.
• Don't care about circumstances and believe it's "plenty of time".
• And you have the audacity to cry "bad customer service"?

Sounding quite a bit like a self-entitled Karen, if I'm being frank. Plan better and have more realistic expectations next time.

6-9 days from order is what checkout said.  The 9th is not last minute.  Even if I had read the notice the shipping period was still 6-9 days.  It's not only bad customer service, it's incompetence.  I just tried checking something out, still says 6-9 days.  If they were competent that number would be higher.

 

Self entitled?  This coming from an obvious LTT fan boi? Expecting it in the time period they said? Wow.  Linus almost destroyed his company a bit ago, that was competent right?  LTT keeps doing things that does not show competence.  They are competent on making good clothing (which is what I ordered) though apparently not backpacks. 

 

[Toblakai]

6 hours ago, dizmo said:

This is entirely on you. You can't expect a small company to fulfill an order like this on such short notice, especially since the carriers are also swamped at this time and can lead to even further delays. This isn't new, this happens every year at this time; you should have been more prepared and planned ahead.

 

This is especially true if you don't live in Canada and it has to go through a border.

Business days. Anything like this is always in business days. That's also delivery time and doesn't include processing time, which can take an extra day or two depending on how busy their fulfillment provider is.

 

 

 

This is really a case of you, the customer, being unprepared, and uneducated on the way things work. If you're disappointed, at least partial blame is on you.

FYI, since you apparently can't do math 9 business days from the 9th is 2 days from now.  I haven't even gotten a shipping notice. So many fan bois in this forum.

[Toblakai]

7 hours ago, TylerD321 said:

Delivery time is usually in business days. If you ordered it on the 9th, today is only 7 business days. That would put the stuff you ordered arriving Thursday the 21st. I am unsure if the "won't arrive before christmas" applies to you, but you have to remember that not everyone can ship as fast as Amazon.

If it had already shipped I probably could expect it by the 21st, unless they are overnighting it tomorrow it won't be here by Thursday.

[dizmo]

3 hours ago, Toblakai said:

FYI, since you apparently can't do math 9 business days from the 9th is 2 days from now.  I haven't even gotten a shipping notice. So many fan bois in this forum.

I guess you can't read eh? 

Quote

Most deliveries within the US should arrive within 3-9 days after your shipping confirmation email is received

As with most things in life, it's all in the details. I'm actually not a Linus fan boi, I don't even really watch their videos. But go off sis. 

[Alex T88]

@Toblakai With all due respect, even without that banner which indicates a delay in shipping orders (regardless you did not see it or it was not present), given the information that LTT Store clearly provides in regards to the time it takes to process and to ship orders (in business days), they can not be held accountable for this one. You clearly misunderstood the provided info or you disregarded it and made for yourself false expectations. If it arrives by Christmas, consider it a bonus. It was never a guarantee. Sorry to say, but this one is on you.

[WildDagwood]

9 hours ago, Toblakai said:

6-9 days from order is what checkout said.  The 9th is not last minute.  Even if I had read the notice the shipping period was still 6-9 days.  It's not only bad customer service, it's incompetence.  I just tried checking something out, still says 6-9 days.  If they were competent that number would be higher.

 

Self entitled?  This coming from an obvious LTT fan boi? Expecting it in the time period they said? Wow.  Linus almost destroyed his company a bit ago, that was competent right?  LTT keeps doing things that does not show competence.  They are competent on making good clothing (which is what I ordered) though apparently not backpacks. 

 

Ah, the ultimate argument...you disagree with my nonsense so you're a fan boi.

 

Ordering basically 2 weeks before Christmas is last minute, lol. Do you have any idea why delivery times get adjusted during the holidays? The sheer amount of them are impossible to fulfill under normal time lines.

 

Again, you're ignoring all circumstances because youre clinging to your own ignorance, and are now claiming incompetence.

 

Sorry, but you're a Karen. You take no self-responsibility while trying to put others down for things many would consider common sense.

[tekteq]

I ordered a LTT screwdriver on the 6th, was notified by support that outstanding orders would ship by the 16th but never got the shipping update. I understand the holidays are cause for delays but that being said most companies with any semblance of operations management knowledge knows to prep with their distribution partners for the holiday season. I'd understand if this is LTT's first go at a holiday rush but that's not the case. If you don't expect to be able to fulfill the orders in a relatively timely fashion, curb your stock (or at least don't allow an excess of orders online) and allow your constituents to go purchase other gifts for the holidays instead of trying to maximize profit... LTT isn't your average youtuber selling merch, it's a $100MM company selling expensive products and should be held to a higher standard.

 

That being said, the customer service is great and they recently agreed to replace my LTT screwdriver that had an issue with the ratcheting mechanism & bit holder.

 

Not every company is perfect but you should always hold them accountable when warranted.

[NovaNightmare]

I ordered stuff during Black Friday / Cyber Monday deals last year, for Christmas, and they did not arrive until after Christmas. My advice is not to count on it arriving in time. Just let the person know the gift (if that is what you are doing) is delayed a bit because of customs.

[WildDagwood]

2 hours ago, tekteq said:

most companies with any semblance of operations management knowledge knows to prep with their distribution partners for the holiday season. I'd understand if this is LTT's first go at a holiday rush but that's not the case.

I think you misunderstand the relationship.

 

Whatever carrier they use (UPS. FedEx, Canada Post, etc.) is already operating at capacity during the holiday season. LTT isn't the only client they're servicing, and if they asked them to "do better", they'd either reiterate that fact or tell them to find another provider. LTT has zero leverage over them, especially when the demand for their service is so high already.

 

What it boils down to is that this IS NOT the time of year to be expecting timely deliveries. People need to plan and order in advance.

[tekteq]

On 12/20/2023 at 1:03 PM, WildDagwood said:

Whatever carrier they use (UPS. FedEx, Canada Post, etc.) is already operating at capacity during the holiday season. LTT isn't the only client they're servicing, and if they asked them to "do better", they'd either reiterate that fact or tell them to find another provider. LTT has zero leverage over them, especially when the demand for their service is so high already.

I’m not asking them to tell their carriers to “do better”, I’m asking LTT to be more honest in their shipping time estimates and make it clear that things won’t arrive on time instead of a vague delay suggestion to encourage as many orders as possible. The carrier capacity issue isn’t even that valid considering it’s not the carrier that is delayed it’s whatever distribution partner LTT is partnering with. Just to give an example, I ordered a pair of jeans from another Canada based company, Tate+Yoko that had a custom hemming request a week before my LTT order. They managed to both tailor my jeans AND get them delivered to me last week. Meanwhile my LTT screwdriver has had a tracking number attached to it with the carrier waiting for the product for about a week now. I wouldn’t fault LTT if it was stuck in transit but I will fault LTT if it takes them a month to actually ship something they claim to be in stock.