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My PC restarts Randomly

tazmanian
By tazmanian
in Troubleshooting
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Hello, sometimes when I play Fortnite my pc just restarts itself, I don't have this problem when I am using the PC regularly or playing any other game. I just recently got a new CPU cooler since my old one was not doing a good job at cooling my CPU down when I tried to play spiderman but now it doesn't get hot around that area anymore and everything seems fine until I play Fortnite for awhile. I think It could be my motherboard overheating I did check my pc status and it did record that I got -

Event (41) kernel Power

Task category (63)

 

Also I checked temperatures and i'm no expert but everything looks good so I don't know the problem

 

PC components

Processor -  Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

Motherboard  -  MPG Z390M GAMING EDGE AC (MS-7B50)

32 GB RAM

GPU- Nvidia GeForce RTX 2080 SUPER

CPU Cooler - Phantom Spirit 120 SE

Fan- Corsair LL Series LL120 RGB 120mm Dual Light Loop RGB LED PWM Fan Single Pack (CO-9050071-WW)

PC Case- 275R Airflow Tempered Glass

 

 


 

Edited by tazmanian
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Posted
6 minutes ago, tazmanian said:

Hello, sometimes when I play Fortnite my pc just restarts itself, I don't have this problem when I am using the PC regularly or playing any other game. I just recently got a new CPU cooler since my old one was not doing a good job at cooling my CPU down when I tried to play spiderman but now it doesn't get hot around that area anymore and everything seems fine until I play Fortnite for awhile. I think It could be my motherboard overheating I did check my pc status and it did record that I got -

Event (41) kernel Power

Task category (63)

 

Also I checked temperatures and i'm no expert but everything looks good so I don't know the problem
 

If it just happens in fortnite, and not other games, then I doubt that it is a hardware issue.

 

Can you give us more details:

What temps does the CPU and GPU reach?

What other games do you play that have no isses?

What steps have you taken to troubleshoot this issue? (Have you tried reinstalling fortnite? I assume you have but I have to ask)

What are your computers components?

I might be experienced, but I'm human and I do make mistakes. Trust but Verify! I edit my messages after sending them alot, please refresh before posting your reply. Please try to be clear and specific, you'll get a better answer. Please remember to mark solutions once you have the information you need. Expand this signature for common PC building advice, a short bio and a list of my components.

 

Common build advice:

1) Buy the cheapest (well reviewed) motherboard that has the features you need. Paying more typically only gets you features you won’t use. 2) only get as much RAM as you need, getting more won’t (typically) make your PC faster. 3) While I recommend getting an NVMe drive, you don’t need to splurge for an expensive drive with DRam cache, DRamless drives are fine for gamers. 4) paying for looks is fine, just don’t break the bank. 5) Tower coolers are usually good enough, unless you go top tier Intel or plan on OCing. 6) OCing is a dead meme, you probably shouldn’t bother. 7) "Bottlenecks" rarely matter and "Future-proofing" is a myth. 8) AIOs don't noticeably improve performance past 240mm and don't improve at all past 360mm. 9) RTFM.

 

Useful Websites:

https://www.productchart.com - helps compare monitors, https://uk.pcpartpicker.com - makes designing a PC easier.

 

Bio:

He/Him - I'm a PhD student working in the fields of reinforcement learning and traffic control. PCs are one of my hobbies and I've built many PCs and performed upgrades on a few laptops (for myself, friends and family). My personal computers include 4 windows (10/11) machines and a TrueNAS server (and I'm looking to move to dual booting Linux Mint on my main machine in future). Aside from computers, I also dabble in modding/homebrew retro consoles, support Southampton FC, and enjoy Scuba Diving and Skiing.

Fun Facts

1) When I was 3 years old my favourite toy was a scientific calculator. 2) My father is a British Champion ploughman in the Vintage Hydraulic Class. 3) On Speedrun.com, I'm the world record holder for the Dream Bobsleigh event on Mario & Sonic at the Olympic Winter Games 2010.

 

My Favourite Games: World of Tanks, Runescape, Subnautica, Metroid (Fusion and Dread), Spyro: Year of the Dragon (Original and Reignited Trilogy), Crash Bash, Mario Kart Wii, Balatro

 

My Computers: Primary: My main gaming rig - https://uk.pcpartpicker.com/user/will0hlep/saved/NByp3C Second: Hosts Discord bots as well as a Minecraft and Ark server, and also serves as a reinforcement learning sand box - https://uk.pcpartpicker.com/user/will0hlep/saved/cc9K7P NAS: TrueNAS Scale NAS hosting SMB shares, DDNS updater, pi-hole, and a Jellyfin server - https://uk.pcpartpicker.com/user/will0hlep/saved/m37w3C Foldatron: My folding@home and BOINC rig (partially donated to me by Folding Team Leader GOTSpectrum) - Mobile: Mini-ITX gaming rig for when I'm away from home -

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3 minutes ago, will0hlep said:

If it just happens in fortnite, and not other games, then I doubt that it is a hardware issue.

 

Can you give us more details:

What temps does the CPU and GPU reach?

What other games do you play that have no isses?

What steps have you taken to troubleshoot this issue? (Have you tried reinstalling fortnite? I assume you have but I have to ask)

What are your computers components?

I have not reinstalled the game i will try so now. I played Spider-Man remastered, Rocket League, The Finals

 

PC components

Processor -  Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

Motherboard  -  MPG Z390M GAMING EDGE AC (MS-7B50)

32 GB RAM

GPU- Nvidia GeForce RTX 2080 SUPER

CPU Cooler - Phantom Spirit 120 SE

Fan- Corsair LL Series LL120 RGB 120mm Dual Light Loop RGB LED PWM Fan Single Pack (CO-9050071-WW)

PC Case- 275R Airflow Tempered Glass

Screenshot 2023-11-05 101304.png

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What is the PSU?

I might be experienced, but I'm human and I do make mistakes. Trust but Verify! I edit my messages after sending them alot, please refresh before posting your reply. Please try to be clear and specific, you'll get a better answer. Please remember to mark solutions once you have the information you need. Expand this signature for common PC building advice, a short bio and a list of my components.

 

Common build advice:

1) Buy the cheapest (well reviewed) motherboard that has the features you need. Paying more typically only gets you features you won’t use. 2) only get as much RAM as you need, getting more won’t (typically) make your PC faster. 3) While I recommend getting an NVMe drive, you don’t need to splurge for an expensive drive with DRam cache, DRamless drives are fine for gamers. 4) paying for looks is fine, just don’t break the bank. 5) Tower coolers are usually good enough, unless you go top tier Intel or plan on OCing. 6) OCing is a dead meme, you probably shouldn’t bother. 7) "Bottlenecks" rarely matter and "Future-proofing" is a myth. 8) AIOs don't noticeably improve performance past 240mm and don't improve at all past 360mm. 9) RTFM.

 

Useful Websites:

https://www.productchart.com - helps compare monitors, https://uk.pcpartpicker.com - makes designing a PC easier.

 

Bio:

He/Him - I'm a PhD student working in the fields of reinforcement learning and traffic control. PCs are one of my hobbies and I've built many PCs and performed upgrades on a few laptops (for myself, friends and family). My personal computers include 4 windows (10/11) machines and a TrueNAS server (and I'm looking to move to dual booting Linux Mint on my main machine in future). Aside from computers, I also dabble in modding/homebrew retro consoles, support Southampton FC, and enjoy Scuba Diving and Skiing.

Fun Facts

1) When I was 3 years old my favourite toy was a scientific calculator. 2) My father is a British Champion ploughman in the Vintage Hydraulic Class. 3) On Speedrun.com, I'm the world record holder for the Dream Bobsleigh event on Mario & Sonic at the Olympic Winter Games 2010.

 

My Favourite Games: World of Tanks, Runescape, Subnautica, Metroid (Fusion and Dread), Spyro: Year of the Dragon (Original and Reignited Trilogy), Crash Bash, Mario Kart Wii, Balatro

 

My Computers: Primary: My main gaming rig - https://uk.pcpartpicker.com/user/will0hlep/saved/NByp3C Second: Hosts Discord bots as well as a Minecraft and Ark server, and also serves as a reinforcement learning sand box - https://uk.pcpartpicker.com/user/will0hlep/saved/cc9K7P NAS: TrueNAS Scale NAS hosting SMB shares, DDNS updater, pi-hole, and a Jellyfin server - https://uk.pcpartpicker.com/user/will0hlep/saved/m37w3C Foldatron: My folding@home and BOINC rig (partially donated to me by Folding Team Leader GOTSpectrum) - Mobile: Mini-ITX gaming rig for when I'm away from home -

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Posted
3 minutes ago, tazmanian said:

I have not reinstalled the game i will try so now. I played Spider-Man remastered, Rocket League, The Finals

 

PC components

Processor -  Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)

Motherboard  -  MPG Z390M GAMING EDGE AC (MS-7B50)

32 GB RAM

GPU- Nvidia GeForce RTX 2080 SUPER

CPU Cooler - Phantom Spirit 120 SE

Fan- Corsair LL Series LL120 RGB 120mm Dual Light Loop RGB LED PWM Fan Single Pack (CO-9050071-WW)

PC Case- 275R Airflow Tempered Glass

Screenshot 2023-11-05 101304.png

Not just your idle temps. What are you reaching while you are playing games?

I sell teeth and teeth accessories 🦷

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29 minutes ago, tazmanian said:

PSU- Cool Master Model #: RS-550-PCAR-N1

i am using it on 115 input voltage

Yeah replace that its a low end low qualiry psu that is underpowered for your system

 

Fortnite is not an easy to run game as people say and can put a heavy load on the cpu if you have enough gpu power which you do

 

Basically you are asking too much power from the thing. Good chance if you say lock to 60fps or downclock the cpu and gpu a bit it wont emergency shutdown

 

 

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  • Author
1 minute ago, jaslion said:

Yeah replace that its a low end low qualiry psu that is underpowered for your system

 

Fortnite is not an easy to run game as people say and can put a heavy load on the cpu if you have enough gpu power which you do

 

Basically you are asking too much power from the thing. Good chance if you say lock to 60fps or downclock the cpu and gpu a bit it wont emergency shutdown

 

 

okay thanks a lot, Do you have any recommendations for a new PSU as i don't know to much about them

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14 minutes ago, tazmanian said:

I don't know how expensive good ones are or anything but for a power supply I would say up to 150 maybe 200 and I am in the U.S

https://pcpartpicker.com/product/nhC48d/msi-mpg-a850g-pcie5-850-w-80-gold-certified-fully-modular-atx-power-supply-mpg-a850g-pcie5

 

Goof for years to come

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