Bizarre Bluetooth Connectivity issue (Windows 10)

[SnowCells]

The issue: My computer is unable to properly connect to bluetooth devices. Whenever I attempt to pair any sort of bluetooth device, it will show up on the list of detectable devices like it is supposed to, and from first glance the pairing process seems to work. Sometimes it even says that it has connected to the device. However, the device will not truly be connected, and in the case of my wireless headphones or speakers, no audio is being sent through. The devices will show up under bluetooth devices in settings (Audio specifically), and will say it is "paired", but trying to click the "connect" button when selecting it results in an error underneath saying something like "That didn’t work. Please make sure your bluetooth device is still discoverable, then try again." They don’t show up in the sound control panel either. (I'm trying to connect my Sennheiser momentum 4 headphones, as well as my Bose SoundTouch 10 speaker.) One thing I would like to add is that when I originally built my PC in 2018, it was using completely different parts than what is inside it now. Since every part has been either upgraded or replaced, its leading me to believe that its a software issue, though I am still skeptical.

 

What I do know:

The problem has something to do with my pc, and is not the fault of the devices I am trying to connect (they can still connect to other things like my GalaxyS21 or my laptop, and function perfectly).

I initially thought my motherboard was faulty, but after swapping with a new one (original was an ROG Z370-i, new is an ROG Z390-i), the issue still remains.

I have tried external usb bluetooth adapters (usb 2.0 and 3.x), but they do not solve the issue (originally I tested it with the integrated bluetooth device disabled, but the issue still remains with it on).

 

Troubleshooting steps that I have done so far that have not worked:

• turn bluetooth on/off
• turn pc on/off
• check for any updates (update if available)
• uninstalled/reinstalled the bluetooth drivers
• run windows bluetooth troubleshooter - under "problems found", it states "Check Bluetooth radio status - Fixed". under "View detailed information", all it says it did was check to see if it was turned on (it already was), confirms that it was on, and said that there were no capability issues present, and that my pc didn't need to be restarted.
• went into services.msc, and changed the "startup type" from manual to automatic for all of the services labeled bluetooth
• checked if bluetooth was disabled in bios (it was not)
• bios reset, and reinstall
• Windows reinstall, and reset

 

PC Parts:

• Core i5 8400, eventually upgraded to a 9600k
• ASUS ROG Strix Z370-I, upgraded to a Z390-I
• GTX 1060 3Gb, upgrading to a GTX 1080 (EVGA Hybrid motherboard, but I had to replace the heatsink with a FTW 3 air cooled one)

 

Please, any and all help is appreciated. If there is any info I may have possibly left out that could be of use, please let me know and I will answer when I am available.

[IronHide101]

Even I have similar problem. I was able to connect sony home theatre (HT-S500RF) and my JBL bluetooth headphones with my Lenovo G50 80 laptop from 2016 via Bluetooth. When the bluetooth headphones are connected,  under normal condition, they show up as 2 audio devices under Windows 10 sounds list - stereo (for general audio) and handsfree audio (for voice and video calls) and the home theater shows up as only stereo. In the windows 10 settings devices page this translates to seeing 'music' and 'voice' written under the name of bluetooth headphones and 'music' written under the name of home theatre.

 

Currently when I connect them, under the devices page I am not able to see 'music' under the names of both the devices, but 'voice' can be seen under bluetooth headphones. In Windows 10 sounds list this translates to the stereo device being disconnected and handsfree device connected and ready to take call. Running the troubleshooter will give result as 'No jack information is available'.

 

I have reinstalled all the drivers (bluetooth and audio) still the problem remained unchanged.

I had come accross a microsoft community thread, there they had mentioned this started to happen after a software update, so it is much likely a windows issue.

 

Please help us resolve the issue. Thank you.