asus rog refund

[xd nqrwayy 9000]

so i want to refund my device from rog

i got it on the 22th of august 2023

asus only accepts refunds for 14 days

if i email them about the refund tomorrow will i still be able to get rid of the device?

i cant do it today and tomorrow is my 14th day

i got mixed answers here some say yes some say no so idk

[GOTSpectrum]

I think that would depend on where you are located. 

For instance in the UK generally, you have 30 days for a refund. But it has to be returned during that 30 days not simply telling them you want to return it during the 30 days. 

 

Out of curiosity, what device and why do you want to return it? 

[xd nqrwayy 9000]

strix g17

i want to return it bc its too big and i cant take it anywhere i go (which i wanted bruh didnt realize how big 17 inch is)

i also got driver and graphics card issues and the graphics card is doing so loud coil whine its driving me insane

i live in germany btw so idk will i be able to email them tomorrow?

[xd nqrwayy 9000]

6 minutes ago, xd nqrwayy 9000 said:

strix g17

i want to return it bc its too big and i cant take it anywhere i go (which i wanted bruh didnt realize how big 17 inch is)

i also got driver and graphics card issues and the graphics card is doing so loud coil whine its driving me insane

i live in germany btw so idk will i be able to email them tomorrow?

tomorrow is my 14th day so

if i email them tomorrow but send it off 3 days later will it still work?

[tikker]

Within the EU you have 14 days to decide online purchases, so technically it sould be fine the way I read the EU page. That said, I would try not to cut it that close next time. You do not have to return the item within those same 14 days.

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

Quote

How to cancel a purchase

You must tell the trader that you want to cancel your purchase. It is not enough just to send the goods back. The trader must give you a model withdrawal form which you can use to tell them about your decision, but you don't have to use it. You can inform the trader and send back your goods at the same time, for example, by adding a written statement with the goods that you are returning by post, by sending an e-mail, or by completing an online returns form on the trader's website.

You must send the goods back within 14 days of informing the trader.

Some traders may not charge you for returning your goods. However, they should tell you in advance (before you order) if you will have to pay if you decide to return your order. If they don't tell you that you must pay for your return, the trader will have to pay for it. You don't have to pay any other charges that you were not informed of.

For bulky goods (such as large household appliances or furniture), the trader must give you at least an estimate of the cost of returning your order. Bulky goods bought off-premises, such as by catalogue or from a door-to-door salesperson, and delivered to you immediately must always, however, be collected by the trader at their own expense.

Getting a refund

The trader must give you a refund within 14 days of receiving your cancellation request. However, they can delay refunding you if they haven't received the goods or evidence that you've returned them.

Your refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you delivery costs if you specifically requested non-standard delivery (such as express delivery).

 

[xd nqrwayy 9000]

2 minutes ago, tikker said:

Within the EU you have 14 days to decide online purchases, so technically it sould be fine the way I read the EU page. That said, I would try not to cut it that close next time. You do not have to return the item within those same 14 days.

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm

 

LETS GO

so if i email them tomorrow but send it off later it will work?

[jaslion]

Just now, xd nqrwayy 9000 said:

LETS GO

so if i email them tomorrow but send it off later it will work?

Send the email ASAP that is when the ticket will be opened normally

[xd nqrwayy 9000]

Just now, jaslion said:

Send the email ASAP that is when the ticket will be opened normally

so can i email tomorrow and send it back after the 14 days ended?

[tikker]

5 minutes ago, xd nqrwayy 9000 said:

LETS GO

so if i email them tomorrow but send it off later it will work?

Unless their website's form is closed and there is no email listed anywhere, I would send that email now such that they will have an early an opportunity as possible to read it tomorrow to prevent hassle. Technically yes, once they know you want to return it you have 14 days to send it back from the moment you inform them as per the web page.

[xd nqrwayy 9000]

Just now, tikker said:

Unless their website's form is closed and there is no email listed anywhere, I would send that email now such that they will have an early an opportunity as possible to read it tomorrow to prevent hassle.

yeah the thing is my mom is gonna send that email and shes gone for today and most of tomorrow

[tikker]

4 minutes ago, xd nqrwayy 9000 said:

yeah the thing is my mom is gonna send that email and shes gone for today and most of tomorrow

Fair enough. Inform them as soon as you can and say you will be returning the goods. I would also try to make sure that "most of tomorrow" will not boil down to emailing them at 4 PM just to cover yourself a bit more.

[xd nqrwayy 9000]

Just now, tikker said:

Fair enough. Inform them as soon as you can and say you will be returning the goods.

actually i read this on the official asus site

Widerrufsrecht
Sie haben das Recht, binnen 30 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt 30 Tage ab dem Tag,

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat, sofern Sie eine oder mehrere Waren im Rahmen einer einheitlichen Bestellung bestellt haben und diese einheitlich geliefert wird bzw. werden;

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat, sofern Sie mehrere Waren im Rahmen einer einheitlichen Bestellung bestellt haben und diese getrennt geliefert werden;

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Teilsendung oder das letzte Stück in Besitz genommen haben bzw. hat, sofern Sie eine Ware bestellt haben, die in mehreren Teilsendungen oder Stücken geliefert wird;

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Ninepoint Consulting GmbH, Im Mediapark 8, 50670 Köln, Telefonnr.: 022197598333, E-Mail-Adresse: info@asus-shop.de) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

translate:
right of withdrawal You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day - on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this is or will be delivered in one go; - on which you or a third party named by you, who is not the carrier, took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately; - on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces; In order to exercise your right of withdrawal, you must send us (Ninepoint Consulting GmbH, Im Mediapark 8, 50670 Cologne, telephone number: 022197598333, e-mail address: info@asus-shop.de) a clear statement (e.g. a sent by post letter or email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

[tikker]

1 minute ago, xd nqrwayy 9000 said:

actually i read this on the official asus site

Widerrufsrecht
Sie haben das Recht, binnen 30 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt 30 Tage ab dem Tag,

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat, sofern Sie eine oder mehrere Waren im Rahmen einer einheitlichen Bestellung bestellt haben und diese einheitlich geliefert wird bzw. werden;

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat, sofern Sie mehrere Waren im Rahmen einer einheitlichen Bestellung bestellt haben und diese getrennt geliefert werden;

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Teilsendung oder das letzte Stück in Besitz genommen haben bzw. hat, sofern Sie eine Ware bestellt haben, die in mehreren Teilsendungen oder Stücken geliefert wird;

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Ninepoint Consulting GmbH, Im Mediapark 8, 50670 Köln, Telefonnr.: 022197598333, E-Mail-Adresse: info@asus-shop.de) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

translate:
right of withdrawal You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day - on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this is or will be delivered in one go; - on which you or a third party named by you, who is not the carrier, took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately; - on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces; In order to exercise your right of withdrawal, you must send us (Ninepoint Consulting GmbH, Im Mediapark 8, 50670 Cologne, telephone number: 022197598333, e-mail address: info@asus-shop.de) a clear statement (e.g. a sent by post letter or email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Well there's the answer then. They give you 30 days.

[xd nqrwayy 9000]

1 minute ago, xd nqrwayy 9000 said:

actually i read this on the official asus site

Widerrufsrecht
Sie haben das Recht, binnen 30 Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt 30 Tage ab dem Tag,

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat, sofern Sie eine oder mehrere Waren im Rahmen einer einheitlichen Bestellung bestellt haben und diese einheitlich geliefert wird bzw. werden;

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat, sofern Sie mehrere Waren im Rahmen einer einheitlichen Bestellung bestellt haben und diese getrennt geliefert werden;

- an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Teilsendung oder das letzte Stück in Besitz genommen haben bzw. hat, sofern Sie eine Ware bestellt haben, die in mehreren Teilsendungen oder Stücken geliefert wird;

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Ninepoint Consulting GmbH, Im Mediapark 8, 50670 Köln, Telefonnr.: 022197598333, E-Mail-Adresse: info@asus-shop.de) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief oder eine E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

translate:
right of withdrawal You have the right to withdraw from this contract within 30 days without giving any reason. The cancellation period is 30 days from the day - on which you or a third party designated by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and this is or will be delivered in one go; - on which you or a third party named by you, who is not the carrier, took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately; - on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces; In order to exercise your right of withdrawal, you must send us (Ninepoint Consulting GmbH, Im Mediapark 8, 50670 Cologne, telephone number: 022197598333, e-mail address: info@asus-shop.de) a clear statement (e.g. a sent by post letter or email) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. 

never mind bruh

so what i read i gotta email them tomorrow but i have 14 more days to send it off

 

[xd nqrwayy 9000]

idk anymore man i wanted to email their support but i need a phone number and my phone is broken lol

[Erioch]

9 minutes ago, xd nqrwayy 9000 said:

idk anymore man i wanted to email their support but i need a phone number and my phone is broken lol

Dude, sounds like you've got way more problems than an ASUS return.

[xd nqrwayy 9000]

2 minutes ago, Erioch said:

Dude, sounds like you've got way more problems than an ASUS return.

yeah ik ill deal with my phone later

first i want to get the return done

[xd nqrwayy 9000]

1 hour ago, tikker said:

Well there's the answer then. They give you 30 days.

@tikkeranyways how do i even email them to request a refundd

[IkeaGnome]

1 hour ago, xd nqrwayy 9000 said:

In order to exercise your right of withdrawal, you must send us (Ninepoint Consulting GmbH, Im Mediapark 8, 50670 Cologne, telephone number: 022197598333, e-mail address: info@asus-shop.de) a clear statement (e.g. a sent by post letter or email) about your decision to withdraw from this contract.

 

16 minutes ago, xd nqrwayy 9000 said:

@tikkeranyways how do i even email them to request a refundd

 

[xd nqrwayy 9000]

46 minutes ago, IkeaGnome said:

 

 

idk if i did the right thing but i just mailed digital river

[PcBeExpensive]

47 minutes ago, xd nqrwayy 9000 said:

idk if i did the right thing but i just mailed digital river

advance.rma.eu@asus.com.
I think this is the email for Asus in Europe.

[IkeaGnome]

49 minutes ago, PcBeExpensive said:

advance.rma.eu@asus.com.
I think this is the email for Asus in Europe.

They're not trying to warranty it..

[PcBeExpensive]

34 minutes ago, IkeaGnome said:

They're not trying to warranty it..

oh mb, i didn't read the email account. Thats on me.

[xd nqrwayy 9000]

6 hours ago, PcBeExpensive said:

oh mb, i didn't read the email account. Thats on me.

like look i filled this out

[xd nqrwayy 9000]

so i wanted to refund my asus laptop so i filled out this form yesterday and replied to the email that said "your product is being shipped" yeah

no fucking response to this day so i sent another email to advance.rma.eu@asus.com.

today is my last day that i have to return the laptop

do yall think im gonna be able to get rid of the laptop?