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Weird error message when installing drivers

technical_issues
By technical_issues
in Troubleshooting
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Posted
4 minutes ago, technical_issues said:

please help...

It may help to include some useful information like... What driver you are trying to install, where you got the driver from, what hardware the driver is for, etc.. Really any information that would allow someone to help you.

 

 

ask me about my homelab

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51 minutes ago, technical_issues said:

I am not sure why...        image.png.7200c24dafd8b7d2af433b84afc8197b.png

Sorry, crystal ball is at the polisher, so you gotta tell us at least which driver you are trying to install. Or, you know, what hardware that driver would be for...

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35 minutes ago, Skipple said:

It may help to include some useful information like... What driver you are trying to install, where you got the driver from, what hardware the driver is for, etc.. Really any information that would allow someone to help you.

 

 

 

10 minutes ago, GarlicDeliverySystem said:

Sorry, crystal ball is at the polisher, so you gotta tell us at least which driver you are trying to install. Or, you know, what hardware that driver would be for...

Please do not call me stupid... But I am trying to use a windows 10 driver on windows 7 which is probably why but i wanna know if theres anything i could do

A

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8 minutes ago, technical_issues said:

 

Please do not call me stupid... But I am trying to use a windows 10 driver on windows 7 which is probably why but i wanna know if theres anything i could do

The driver is a Graphics AMD driver for Radeon, HP's OEM one. There is no official windows 7 drivers for that computer so yeah... White HP All-in-one

No one is calling you stupid, but begging for help without providing any information isn't going to get you far. 

Do you have a model number or anything to provide? HP has made more than a handful all-in-ones in their day. Where are you downloading the drivers from? 

ask me about my homelab

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Just now, Skipple said:

No one is calling you stupid, but begging for help without providing any information isn't going to get you far. 

Do you have a model number or anything to provide? Where are you downloading the drivers from? 

HP's driver support page, support.hp.com. The computer itself is an HP All-in-One PC 24-df0000a.

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1 minute ago, technical_issues said:

HP's driver support page, support.hp.com. The computer itself is an HP All-in-One PC 24-df0000a.

And it says it's working in command, It installs unverified drivers by me clicking it manually but the display river remains the same.

 

...

 

Oh wait, I forgot it probably needs a valid signature if that's possible.

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3 minutes ago, technical_issues said:

HP's driver support page, support.hp.com. The computer itself is an HP All-in-One PC 24-df0000a.

It appears this PC shipped with Windows 10. Why do you have Windows 7 installed? 

Do me a favor. Go to Control Panel > System and Security > System. Take a screenshot of that page and paste it here. 

ask me about my homelab

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Just now, Skipple said:

It appears this PC shipping with Windows 10. Why do you have Windows 7 installed? 

Do me a favor. Go to Control Panel > System and Security > System. Take a screenshot of that page and paste it here. 

Because im repurposing it.

 

And here's your toast (system image)...

1111Capture.PNG

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Might be a dumb question, but is the OS 32bit or 64bit? From a bit of googling and stackoverflow it seems that pnputil.exe can have different locations depending on the version, so maybe the driver is looking in the wrong spot.

 

Edit: just saw it's 64bit, is the driver maybe 32bit?

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3 minutes ago, technical_issues said:

Because im repurposing it.

 

Okay, I was trying to check for the obvious. (32-bit installation) 

Regardless, you are trying to install display drivers intended for Windows 10 on a Windows 7 machine. I'm not surprised that it doesn't work. That platform was released in 2019, 4-5 years after Windows 10 was released and drivers were never released for that OS. There are various dependencies, etc. that display drivers rely on to install appropriately. It's expecting those dependencies to be there, but they aren't because you are installing software on a operating system it was never intended to go on. 

ask me about my homelab

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1 minute ago, GarlicDeliverySystem said:

Might be a dumb question, but is the OS 32bit or 64bit? From a bit of googling and stackoverflow it seems that pnputil.exe can have different locations depending on the version, so maybe the driver is looking in the wrong spot.

It's 64 bi- Ohhhhh @Skipple I have 64 bit so that might be why then...

 

1 minute ago, Skipple said:

Okay, I was trying to check for the obvious. (32-bit installation) 

Regardless, you are trying to install display drivers intended for Windows 10 on a Windows 7 machine. I'm not surprised that it doesn't work. That platform was released in 2019, 4-5 years after Windows 10 was released. 

 

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8 minutes ago, technical_issues said:

It's 64 bi- Ohhhhh @Skipple I have 64 bit so that might be why then...

No, I don't think that's the issue. Most everything post Windows Vista has been 64 bit. Your issue is dependencies. The error you are getting is calling a Windows API (Win32) error. It's because you are attempting to install a driver on an Operating System it wasn't intended to be installed on. Windows is fairly backwards compatible. You are asking it to be forwards compatible, which is almost impossible.

 

Your options are either to ditch Windows 7 and go with Windows 10, or forgo the display drivers. 

 

What is the reason you are going with Windows 7? 

ask me about my homelab

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1 minute ago, technical_issues said:

And how am I asking it to be "Forwards Compatible?" @Skipple

You are asking an older OS (W7) to be compatible with new drivers (W10), which would require incredible amounts of foresight by the programmers of the OS.

 

Windows can deal usually with stuff that is older than its current version, but can almost never deal with stuff that is newer than itself. That's why OS updates etc. exist, at least one of the reasons.

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5 minutes ago, technical_issues said:

And how am I asking it to be "Forwards Compatible?" @Skipple

Think of it this way:

  • I run a machine with Windows 11 installed, yet I can still run an application that was designed to run on Windows XP. Windows can be designed to run and support applications that ran on and depend on assets in previous versions. These assets can be included as they existed in previous versions to allow that application to continue to run.That's backwards compatibility.  
  • I run a machine with Windows XP installed, I attempt to run an application that was designed to run on Windows 11. Windows cannot be designed to run applications that run on and depend on assets in future versions. These assets cannot be included as they don't exist yet, thus the application cannot run. That's forwards compatibility. 

ask me about my homelab

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1 minute ago, GarlicDeliverySystem said:

You are asking an older OS (W7) to be compatible with new drivers (W10), which would require incredible amounts of foresight by the programmers of the OS.

 

Windows can deal usually with stuff that is older than its current version, but can almost never deal with stuff that is newer than itself. That's why OS updates etc. exist, at least one of the reasons.

Well problem issss... This runs very shit on Windows 10. and it runs way faster on 7. Don't ask why but it does.

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1 minute ago, technical_issues said:

This runs very shit on Windows 10. and it runs way faster on 7. Don't ask why but it does.

That's because Window 10 is substantially heavier than WIndows 7. May I introduce you to the wonderful world of Linux. 

ask me about my homelab

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