PC shutting down only while gaming

[jolmar]

COMPONENTS:

CPU: amd ryzen 5 5600x 
COOLER: thermalright peerless assassin 120 (this thing truly is a beast)

GPU: amd rx6700xt gigabyte gaming OC (3 fan)

MB: msi x570-A PRO

RAM: corsair vengeance  16x2 GB ddr4 3200mhz 
PSU: corsair RM 750w 

CASE: corsair carbide 275r (i mounted 2 intake and 1 exhaust fan from arctic instead of the single stock one)
WIFI: i installed a random bluetooth 5.2/wifi 6e little card, it has the ax210 chip from intel.

SSD: Crucial P3 1tb (Windows boot drive); Kingstone kc2000 250gb(old boot drive, now used for favourite games so they load faster)
HDD: 2x1TB WD blue 7200RPM (both decently old, not the problem tho, check 4. for more info)

SCREEN: LG 4k 60hz display, dont know much more i'm not a very big display guy, usefull for CAD tho.
 

I've been going nuts since I upgraded my pc about 6 months ago, Randomly (only while i'm playing, never happened while working/browsing) the pc shuts off without a warning, exactly like a power outage. The problem is that I tried litteraly everything:
1. Looked into software: windows installation (tried fresh intall multiple times), GPU and CPU are up to date and i'm 100% sure installed properly (did clean install on both of them trying multiple times to fix the issue), BIOS and chipset are up to date as well.

2. Looked into hardware: I've tested every component singularly with countless benchmarking apps for stability issues (AIDA 64, cinebench r23, 3D mark, Unigine Heaven, MemTest86) and every single one of them passed without a problem/crash. 
3. I tried purchasing a UPS/changing PSU cables because I was worried that maybe it was my power/PSU fault, nothing. 
4. As i said previously it only happens with games (see 5. for more info) specifically only heavier titles; for example games like rocket league, valorant, or the binding of isaac never crash; instead games like Sekiro, Subnautica, Baldurs gate 3 crash at least twice a day. At one point i was so desperate i thought it maybe was the disk it was installed on, i have 2 HDD and 2 NVME SSD installed so i tried switching games between them, it didnt change the outcome, no matter the drive it was on.
5. Yesterday morning exactly I got fed up with the problem after another crash while playing subnautica (a game that doesnt autosave, loosing 2 hours of gameplay) and did an extreme stability test: I opened cinebench r23 and unigine heaven at the same time (maxing GPU and CPU) opened like 60 google tabs to occupy some ram (32 gb 3200mhz) while doing a discord live to simulate a VERY HEAVY  gaming session with friends (pretty much no game maxes out both component xD) and i let it run while checking temps and power with HWinfo64, temps are good (cpu never surpassed 65°c and gpu never surpassed 70°c) it ran without shutting down/thermal throttling for around 7 hours, after that I shutted it down.

6. Software side I checked for problems/errors on the event viewer and it pretty much shows nothig... (especially at the time of crash, it really doesnt say anything) randomly I get an error about "server did not register with DCOM withing the required timeout" and when I switch on my pc I get an error about "SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId 578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:" but i've seen people in multiple forums complaining about this error, I dont think it causes the crashes tho because the error appears after switching on the pc, not before it crashes.

7. My brother uses this pc daily with Autodesk and other engineering softwares that i dont know lots about, usually for multiple hours a day to study (Uni), and he never encountered a single crash/shutdown or problem.

 

At this point I really have nothing in my mind to fix this honestly, the last straw would be for me to buy a new power supply (which would not be too big of an issue, but if I can avoid I would be happier), maybe a bigger one, like an 850w (maybe from another brand, i'm open to suggestion) but to be completely honest i'm pretty sure the PSU is not the problem after the extreme benchmark (see 5. for more info) i did without any fail or power weirdness shown in HWinfo64... If someone has any idea about this i'm also up for a discord call if necessary. Thank you all for your time and i apologize for any grammar error, english is not my first language. 

[PcBeExpensive]

I doubt it's power supply, if it can run all those benchmarks, shit ton of chrome tabs and discord stream it wont be PSU xD. Honestly, I would check the games. Try reinstalling those specific games.

[jolmar]

2 minutes ago, PcBeExpensive said:

I doubt it's power supply, if it can run all those benchmarks, shit ton of chrome tabs and discord stream it wont be PSU xD. Honestly, I would check the games. Try reinstalling those specific games.

sadly its not specifically game related, more like "heavy games" related, i tried reinstalling/switching drives to all the games it happened with but nothing, I would be surprised if a game shutted down a pc randomly. Thanks for the suggestion tho, i'll look more into it by maybe installing on an external drive.

[FrankyP1212]

You can try to clean install windows to make sure no bad settings are causing this. 

[jolmar]

1 minute ago, FrankyP1212 said:

You can try to clean install windows to make sure no bad settings are causing this. 

Hi, As in point 1. i tried multiple times to fresh install my OS/drivers and BIOS... sadly it did not fix the problem. thank you for the suggestion.

[PcBeExpensive]

11 minutes ago, jolmar said:

sadly its not specifically game related, more like "heavy games" related, i tried reinstalling/switching drives to all the games it happened with but nothing, I would be surprised if a game shutted down a pc randomly. Thanks for the suggestion tho, i'll look more into it by maybe installing on an external drive.

Try testing the GPU in another system with the same games.

[191x7]

28 minutes ago, jolmar said:

COMPONENTS:

CPU: amd ryzen 5 5600x 
COOLER: thermalright peerless assassin 120 (this thing truly is a beast)

GPU: amd rx6700xt gigabyte gaming OC (3 fan)

MB: msi x570-A PRO

RAM: corsair vengeance  16x2 GB ddr4 3200mhz 
PSU: corsair RM 750w 

CASE: corsair carbide 275r (i mounted 2 intake and 1 exhaust fan from arctic instead of the single stock one)
WIFI: i installed a random bluetooth 5.2/wifi 6e little card, it has the ax210 chip from intel.

SSD: Crucial P3 1tb (Windows boot drive); Kingstone kc2000 250gb(old boot drive, now used for favourite games so they load faster)
HDD: 2x1TB WD blue 7200RPM (both decently old, not the problem tho, check 4. for more info)

SCREEN: LG 4k 60hz display, dont know much more i'm not a very big display guy, usefull for CAD tho.
 

I've been going nuts since I upgraded my pc about 6 months ago, Randomly (only while i'm playing, never happened while working/browsing) the pc shuts off without a warning, exactly like a power outage. The problem is that I tried litteraly everything:
1. Looked into software: windows installation (tried fresh intall multiple times), GPU and CPU are up to date and i'm 100% sure installed properly (did clean install on both of them trying multiple times to fix the issue), BIOS and chipset are up to date as well.

2. Looked into hardware: I've tested every component singularly with countless benchmarking apps for stability issues (AIDA 64, cinebench r23, 3D mark, Unigine Heaven, MemTest86) and every single one of them passed without a problem/crash. 
3. I tried purchasing a UPS/changing PSU cables because I was worried that maybe it was my power/PSU fault, nothing. 
4. As i said previously it only happens with games (see 5. for more info) specifically only heavier titles; for example games like rocket league, valorant, or the binding of isaac never crash; instead games like Sekiro, Subnautica, Baldurs gate 3 crash at least twice a day. At one point i was so desperate i thought it maybe was the disk it was installed on, i have 2 HDD and 2 NVME SSD installed so i tried switching games between them, it didnt change the outcome, no matter the drive it was on.
5. Yesterday morning exactly I got fed up with the problem after another crash while playing subnautica (a game that doesnt autosave, loosing 2 hours of gameplay) and did an extreme stability test: I opened cinebench r23 and unigine heaven at the same time (maxing GPU and CPU) opened like 60 google tabs to occupy some ram (32 gb 3200mhz) while doing a discord live to simulate a VERY HEAVY  gaming session with friends (pretty much no game maxes out both component xD) and i let it run while checking temps and power with HWinfo64, temps are good (cpu never surpassed 65°c and gpu never surpassed 70°c) it ran without shutting down/thermal throttling for around 7 hours, after that I shutted it down.

6. Software side I checked for problems/errors on the event viewer and it pretty much shows nothig... (especially at the time of crash, it really doesnt say anything) randomly I get an error about "server did not register with DCOM withing the required timeout" and when I switch on my pc I get an error about "SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId 578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed:" but i've seen people in multiple forums complaining about this error, I dont think it causes the crashes tho because the error appears after switching on the pc, not before it crashes.

7. My brother uses this pc daily with Autodesk and other engineering softwares that i dont know lots about, usually for multiple hours a day to study (Uni), and he never encountered a single crash/shutdown or problem.

 

At this point I really have nothing in my mind to fix this honestly, the last straw would be for me to buy a new power supply (which would not be too big of an issue, but if I can avoid I would be happier), maybe a bigger one, like an 850w (maybe from another brand, i'm open to suggestion) but to be completely honest i'm pretty sure the PSU is not the problem after the extreme benchmark (see 5. for more info) i did without any fail or power weirdness shown in HWinfo64... If someone has any idea about this i'm also up for a discord call if necessary. Thank you all for your time and i apologize for any grammar error, english is not my first language. 

Try having the RAM on default, without XMP/DOCP.

 

Test the RAM with Passmark Memtest.

 

I've seen a lot of Corsair Vrngeance RAM going bad. Similar issues.

[jolmar]

3 minutes ago, PcBeExpensive said:

Try testing the GPU in another system with the same games.

you think it may be the GPU? I 100% would try it if I had another system around... TBH i was already thinking of RMAing this gpu back (its still in warranty period) coz one of the fan is getting a bit crunchy sounding, i dont mind waiting a bit if it fixes the problem but before that i would like to make sure i cant solve it with anything else less drastic. I'm courious tho, wouldnt it show in event viewer or in amd adrealine if it was a gpu error? thanks again

[jolmar]

1 minute ago, 191x7 said:

Try having the RAM on default, without XMP/DOCP.

 

Test the RAM with Passmark Memtest.

 

I've seen a lot of Corsair Vrngeance RAM going bad. Similar issues.

I tested the ram both at 3200mhz and at stock speed (no XPM nor DOCP) with passmark and i got a total of 16 passes for each with a total of 0 errors, it took pretty much 2 days straight to do  Thanks for the suggestion tho, i have some old ram laying around so i can surely try switching it and see if the problem disappears

 

[Cavalry Canuck]

34 minutes ago, PcBeExpensive said:

I doubt it's power supply, if it can run all those benchmarks, shit ton of chrome tabs and discord stream it wont be PSU xD. Honestly, I would check the games. Try reinstalling those specific games.

It could be. I had a similar problem months ago. Initially it was just certain games that caused the PC to crash, but eventually I was able to replicate the problem in benchmarks. From there the situation got worse, whereby the PC could run fewer and fewer programs. Eventually it couldn’t even run just the desktop with the gpu down-clocked as low as it would go.
 

Turns out there is was an issue with the OPP in that PSU that got worse over time. But, different brand and wattage. I wouldn’t suggest this is the OP’s problem, but I wouldn’t dismiss it either.

[jolmar]

9 minutes ago, Cavalry Canuck said:

It could be. I had a similar problem months ago. Initially it was just certain games that caused the PC to crash, but eventually I was able to replicate the problem in benchmarks. From there the situation got worse, whereby the PC could run fewer and fewer programs. Eventually it couldn’t even run just the desktop with the gpu down-clocked as low as it would go.
 

Turns out there is was an issue with the OPP in that PSU that got worse over time. But, different brand and wattage. I wouldn’t suggest this is the OP’s problem, but I wouldn’t dismiss it either.

interesting... I already asked one of my friends to lend me his old power supply (its a 1000w corsair psu, no idea why he changed it but i'm not complaining) so i can do some testing, i'll change it and keep this post informed if i fix the problem. thank you for your time and suggestion

[191x7]

2 hours ago, jolmar said:

interesting... I already asked one of my friends to lend me his old power supply (its a 1000w corsair psu, no idea why he changed it but i'm not complaining) so i can do some testing, i'll change it and keep this post informed if i fix the problem. thank you for your time and suggestion

Yeah, do that.

 

OCCT has a PSU test too.

 

Your GPU, are you using a piggy-tail cable or two separate cables?

 

Also, are you using any psu cable extensions, old cables from a previous PSU, etc?

 

Have you tried using a different power strip / surge protector?

[jolmar]

1 hour ago, 191x7 said:

Yeah, do that.

 

OCCT has a PSU test too.

 

Your GPU, are you using a piggy-tail cable or two separate cables?

 

Also, are you using any psu cable extensions, old cables from a previous PSU, etc?

 

Have you tried using a different power strip / surge protector?

my gpu is using two separate cables... as for extension my PSU came without some cables in the box the 24 pin and gpu cables were all missing, i didnt care at all at the time coz I had bought replacement "custom" white cable anyway but., now that i think about it, maybe it was an indication that there is something wrong with my PSU as i would easily see amazon reciving an RMA PSU andm, not seeing any immediate problem, reselling it... they ducked me a few times already...
Also i'm using all the old prerouted cables for everything else, because during my upgrade i didnt switch case so i just plopped out the old psu and putted in the new one, maybe that was a bad idea tho.

[191x7]

15 minutes ago, jolmar said:

my gpu is using two separate cables... as for extension my PSU came without some cables in the box the 24 pin and gpu cables were all missing, i didnt care at all at the time coz I had bought replacement "custom" white cable anyway but., now that i think about it, maybe it was an indication that there is something wrong with my PSU as i would easily see amazon reciving an RMA PSU andm, not seeing any immediate problem, reselling it... they ducked me a few times already...
Also i'm using all the old prerouted cables for everything else, because during my upgrade i didnt switch case so i just plopped out the old psu and putted in the new one, maybe that was a bad idea tho.

Are you sure the old cables are compatible with the new PSU?

[PcBeExpensive]

4 hours ago, jolmar said:

plopped out the old psu and putted in the new one, maybe that was a bad idea tho.

thats a big no-no. If the cables are incompatible it can fry everything, your motherboard, your cpu and your gpu.

[jolmar]

20 hours ago, PcBeExpensive said:

thats a big no-no. If the cables are incompatible it can fry everything, your motherboard, your cpu and your gpu.

i was sure they were, both rm corsair psu, (before 650, after 750), i understand now it was not that smart tho.

[jolmar]

UPDATE:

I am currently testing t my friend psu after changing every cable... i've been playing with a party on discord baldurs gate 3 all day without a crash, its a bit early to say its fixed but its a good start... Still i cant belive it only happened in game. Thank you all, gonna keep updated for sure.

[jolmar]

Update 2:

Well, sadly i have to say the problem is back, its been two days without a shutdown from the pc while playing but now suddenly its back... it wasnt the PSU apparently (even if i'm still not 100% sure the old one worked perfectly). And yet again i'm at a dead point where every possible test works flawlessly for every component but the pc shuts down randomly only while playing, i'm temped to do another light windows reset but i'm not 100% sure it would change anything...

If anyone has any idea they are very well accepted. thanks in advance

[jolmar]

Also I add, at this point could it be that the problem is the infamous "SCEP Certificate enrollment initialization for Local system via https://AMD-KeyId 578c545f796951421221a4a578acdb5f682f89c8.microsoftaik.azure.net/templates/Aik/scep failed" which i've never found a solution on any forum for?

 

Another point, my GPU is working perfectly, i bought it used not new, but it has some signs it could have been damaged with humidity on the metal fins, could that be a potential issue that causes this? (if yes why only in game?) 

I also would like to point out that the problem is for sure not constant, i remember that randomly i didnt have any shutdown for a month, didnt change anything at all (i was even playing the same game, sekiro to be specific) and i passed from 2 crashes a day to none...

[jolmar]

Suggestion:

At this point its for sure power related, its impossible that its something about either the components of the pc or the software, i've done too many clean installs and test to blame any of them. Should I buy a brand new high quality (maybe sin wave) UPS? which one would you reccomend for my config? (brief reminer: rx6700xt, ryzen 5600x, 32gb ram)

[jolmar]

UPDATE:

I think I've "fixed" it, I was experiencing the usual crashes in lies of p, I got so fed up with it I just rebuilt the PC, from 0:

 

- Completely erased all data from all disks

- Got GPU out, opened it, cleaned it with isopropanol alcohol and a soft (non plastic)painting brush, then repasted it with arctic mx6 and new thermal pads for vram (-8 degrees overall, VERY easy to do, heavily suggested :3 always careful to not damage the dye tho) 

- Reseated and repasted the CPU checking for bent pins (-3 degrees overall)

- Reseated and swapped ram slots (I switched the stick between themselves) checking for corrosion in slots/stick

- checked extremely carefully every slots in my Motherboard and cleaned it with some air.

- did again and with 200% care cable management

- did some testing with some new arctic fan I got, balancing the airflow

- replaced some case parts (especially the power button, it was getting a bit clunky and oxidized)

- re installed Windows 11 pro with a new licence. 

- installed every driver (GPU, chipset, bios...)

 

Now it's been 2 months without any crash at all and the PC is flying (generally 5-8% more performance) with the full "skin routine" I did, I can't say exactly what fixed the issue tho since I didn't do a test for every step. If you enjoy tinkering around with PC components and building i believe this is the best way to fix most "unclear" or "non predictable" problems.

 

Thanks to you all for the suggestions

[Intasar]

On 10/11/2023 at 12:33 PM, jolmar said:

UPDATE:

I think I've "fixed" it, I was experiencing the usual crashes in lies of p, I got so fed up with it I just rebuilt the PC, from 0:

 

- Completely erased all data from all disks

- Got GPU out, opened it, cleaned it with isopropanol alcohol and a soft (non plastic)painting brush, then repasted it with arctic mx6 and new thermal pads for vram (-8 degrees overall, VERY easy to do, heavily suggested :3 always careful to not damage the dye tho) 

- Reseated and repasted the CPU checking for bent pins (-3 degrees overall)

- Reseated and swapped ram slots (I switched the stick between themselves) checking for corrosion in slots/stick

- checked extremely carefully every slots in my Motherboard and cleaned it with some air.

- did again and with 200% care cable management

- did some testing with some new arctic fan I got, balancing the airflow

- replaced some case parts (especially the power button, it was getting a bit clunky and oxidized)

- re installed Windows 11 pro with a new licence. 

- installed every driver (GPU, chipset, bios...)

 

Now it's been 2 months without any crash at all and the PC is flying (generally 5-8% more performance) with the full "skin routine" I did, I can't say exactly what fixed the issue tho since I didn't do a test for every step. If you enjoy tinkering around with PC components and building i believe this is the best way to fix most "unclear" or "non predictable" problems.

 

Thanks to you all for the suggestions

Hello

 

I upgaded my PC yesterday.

 

My Specs:

Ryzen 5 5600

RX 6700 Xt

16gb DDR4 RAM

B450m ds3h mobo

PSU Corsair VS550w

 

my pc also shuts down whenever i try latest titles like Resident Evil 4 remake and Alan Wake II, also i just swapped the CPU and GPU meaning i did not format my PC.

 

I need help. Is it PSU issue? or should i try formatting my PC reinstalling all the hardware (i'm not a professional).

 

Thanks.

[jolmar]

On 12/9/2023 at 8:44 PM, Intasar said:

Hello

 

I upgaded my PC yesterday.

 

My Specs:

Ryzen 5 5600

RX 6700 Xt

16gb DDR4 RAM

B450m ds3h mobo

PSU Corsair VS550w

 

my pc also shuts down whenever i try latest titles like Resident Evil 4 remake and Alan Wake II, also i just swapped the CPU and GPU meaning i did not format my PC.

 

I need help. Is it PSU issue? or should i try formatting my PC reinstalling all the hardware (i'm not a professional).

 

Thanks.

Hi, just saw your post, is the problem still present? 

Seeing your component the main (very easily doable) suggestions i can give are:

 

1. update bios; your motherboard seems to be quite a bit older than the CPU you installed, if you dont do any overclocking its completely fine, but please make sure to update bios, its easy and it solves countless issues. i suggest this especially because you say you just upgraded.

 

2. to make sure its not PSU/temps try to do a full benchmark, cpu and gpu at the same time for around 45 min, keep an eye on the temperature of the components (AMD adrenaline is sufficient for checking temps for both, you dont need any other tool) and if after 45 min of heavy load nothing happens its VERY probable your psu and temps are perfectly fine 

 

both this options are quite easy to learn if you are not familiar with them, find guides from reputable sources to help you complete every step without risking anything and keep them running on your phone while you work on your pc. 

 

To understand better the problem sadly i would need to see some benchmark result and have a bit more data, but both this option are a good start to understand the problem :3