Overheating tech question help

[MentalMick]

Hi All,

 

I have been having an issue with my new build PC overheating see this thread 13700k-overheating-problem I ended up sending the PC back.

 

They said I changed the bios settings and caused the problem. I didn't change any settings, just reported the problem the same day I received the PC. They have now said they have it fixed and have given me the following explanation below. Can anyone tell from the screenshots in my original thread that what they are saying below is correct? The power consumption in my original thread looks low and shouldn't have cause the temperature to shoot up so high in a matter of a couple of seconds?

 

 

Here is the email they sent me...

 

It’s for 10th generation processor, but it’s the same for new 13th generation processors.

 

When I first check the computer I noticed the bios was in default configuration. This is a problem for CPU power consumption. Motherboard manufacturers usually defaults the processor power limit (both PL1 & PL2) at 4095W (that means unlocked power consumption).

If this is not enough of a problem (if you don’t have the best cooling solution in the market…), they develop technologies to overclock more the CPU (Asus Performance Enhacement 3.0). If you leave this at default setting the processor will run faster than it’s default specs, but it will likely hit thermal limit and will drop frequency.

 

This is how your default bios looks:

 

 

 

 

And this is how we configure it:

 

 

 

 

This is default TDP for the 13700K. But I personally prefer to lower PL2 to something like this:

 

 

On the long run PL1 it’s at the default TDP (125W) and PL2 is not really important because it will work for only 56 seconds, and the difference in temperatures are notable (253W hits 100C , 200W it’s like ~80C).

 

And about the repair of your computer, I just renew thermal paste and configured the BIOS.

 

[Electronics Wizardy]

Whats the specs of this system?

 

These chips getting this hot is normal and within spec. Are you having other issues with the system?

[MentalMick]

2 minutes ago, Electronics Wizardy said:

Whats the specs of this system?

 

These chips getting this hot is normal and within spec. Are you having other issues with the system?

 

The specs are below, they are also in the other thread. Everyone on the other thread said there is an issue with the cooler? You are the first one to say its normal

 

Corsair 4000D AirFlow case
     Intel Core i7-13700K
     Gigabyte RTX 4070 Windforce OC 12GB GDDR6X DLSS3
     Western Digital Blue SN570 1TB - SSD M.2 NVMe      
     Seagate Barracuda 2TB - 3.5" SATA      
     MSI MAG Coreliquid P240
     Asus ROG Strix B760-A Gaming WIFI D4
     Kingston Fury Beast 32GB (2x16GB) DDR4 3200MHz CL16
     Gigabyte GP-UD850GM 850W 80 Plus Gold Modular      

 

[Electronics Wizardy]

Just now, MentalMick said:

 

The specs are below, they are also in the other thread. Everyone on the other thread said there is an issue with the cooler? You are the first one to say its normal

 

Corsair 4000D AirFlow case
     Intel Core i7-13700K
     Gigabyte RTX 4070 Windforce OC 12GB GDDR6X DLSS3
     Western Digital Blue SN570 1TB - SSD M.2 NVMe      
     Seagate Barracuda 2TB - 3.5" SATA      
     MSI MAG Coreliquid P240
     Asus ROG Strix B760-A Gaming WIFI D4
     Kingston Fury Beast 32GB (2x16GB) DDR4 3200MHz CL16
     Gigabyte GP-UD850GM 850W 80 Plus Gold Modular      

 

Could be a cooler problem with pump speed, and I'm not sure what fin you have and how much airflow. I'm gonna guess the mount and paste as ok ish if it was reapplied with no affect.

 

I don't see those temps as a huge issue if it isn't affect other things, not a great cooler though.

 

You can probably get away with ignoring this as it all seems within spec, but try swapping to a air cooler, or returning it if you want better temps.(IDK their return policy).

 

 

 

[MentalMick]

My question is from my screenshots in the first thread and the voltage in those screenshots should the temperature be that high? It looks like their solution to fix the cooling issue is to under volt the cpu?