Dads Computer keeps powering off while playing Sea of Thieves

[Shooterdude34]

hello all, ive been trying to figure this out for a couple days now.

Dads Specs-

- I7 8700k

- 16gb 3000Mhz Tforce Vulcan Z

- Asus Tuf z370 plus

- rog strix RTX 3080

- 800w power supply (no name but 80 plus bronze)

 

so recently my dad can only play about 30-60 min of Sea of Thieves before his Pc completely restarts. no warning or errors, just shuts down and restarts. it only does this with this game, as he can play like borderlands 3 and tiny tinas wonderlands with no issues at all. ive already tried stress testing all his components with OCCT, Furmark, TestMem5 @pcbdestroyer, and everything checks out just fine. 

 

Graphics card drivers were also updated, and his temps are all under control. Im not sure where else to look, maybe checking his bios. any help would be appreciated

[Dedayog]

7 minutes ago, Shooterdude34 said:

hello all, ive been trying to figure this out for a couple days now.

Dads Specs-

- I7 8700k

- 16gb 3000Mhz Tforce Vulcan Z

- Asus Tuf z370 plus

- rog strix RTX 3080

- 800w power supply (no name but 80 plus bronze)

 

so recently my dad can only play about 30-60 min of Sea of Thieves before his Pc completely restarts. no warning or errors, just shuts down and restarts. it only does this with this game, as he can play like borderlands 3 and tiny tinas wonderlands with no issues at all. ive already tried stress testing all his components with OCCT, Furmark, TestMem5 @pcbdestroyer, and everything checks out just fine. 

 

Graphics card drivers were also updated, and his temps are all under control. Im not sure where else to look, maybe checking his bios. any help would be appreciated

I'd bet something is triggering protections on the PSU.  Had a 1080Ti that had a voltage module go back and only in Ark did it trigger the PSU to do exactly as you say.

 

On the other side, it may be the PSU failing slightly but I am unsure if a PSU can fail like that to be more sensitive and not outright fail.

 

 

[HanZie82]

Yup, check the PSU.
You get a name brand because you want to be sure it can deliver what it says. (80 plus bronze matters nothing tho)

[GuiltySpark_]

I doubt its tripping a protection circuit in the PSU if the PC restarts, that would normally be indicated by it fully shutting off and having to cycle the power switch. It still 100% could be some funky cheap PSU crap happening... What is it? 

[191x7]

Temperatures?

[Dedayog]

6 minutes ago, GuiltySpark_ said:

I doubt its tripping a protection circuit in the PSU if the PC restarts, that would normally be indicated by it fully shutting off and having to cycle the power switch. It still 100% could be some funky cheap PSU crap happening... What is it? 

Have to disagree with you, as EVGA confirmed that was infact what was happening.  I don't understand much of it, but relaying what Gigabyte said about  the voltage module and what EVGA said about the PSU.  I RMA'd the PSU first since I thought  it was the problem, then did the GPU when a replacement PSU did it too.

[Agall]

1 hour ago, Shooterdude34 said:

hello all, ive been trying to figure this out for a couple days now.

Dads Specs-

- I7 8700k

- 16gb 3000Mhz Tforce Vulcan Z

- Asus Tuf z370 plus

- rog strix RTX 3080

- 800w power supply (no name but 80 plus bronze)

 

so recently my dad can only play about 30-60 min of Sea of Thieves before his Pc completely restarts. no warning or errors, just shuts down and restarts. it only does this with this game, as he can play like borderlands 3 and tiny tinas wonderlands with no issues at all. ive already tried stress testing all his components with OCCT, Furmark, TestMem5 @pcbdestroyer, and everything checks out just fine. 

 

Graphics card drivers were also updated, and his temps are all under control. Im not sure where else to look, maybe checking his bios. any help would be appreciated

Recommended PSU for that card is a 850W. GA102 GPUs, which includes the RTX 3080, are notorious for having severe power spiking which would cause an over current protection from the PSU if it isn't sufficiently capable. Top end RX 6000 series have the same problems, where they'd spike to 200% TDP sometimes and cause OCP trips on the PSU.

 

I'd look to buy a quality 850W or 1000W power supply, but in the meanwhile, you can validate this while also letting him continue to play by setting the GPU's TDP/power limit to, let's say, 75% using a software like MSI Afterburner. If you no longer get random restarts, that's a quite definitive way of showing its a power issue, most likely the below spec PSU.

[leclod]

Undervolting might be a good path too

Edited August 9, 2023 by leclod

[Shooterdude34]

29 minutes ago, Agall said:

Recommended PSU for that card is a 850W. GA102 GPUs, which includes the RTX 3080, are notorious for having severe power spiking which would cause an over current protection from the PSU if it isn't sufficiently capable. Top end RX 6000 series have the same problems, where they'd spike to 200% TDP sometimes and cause OCP trips on the PSU.

 

I'd look to buy a quality 850W or 1000W power supply, but in the meanwhile, you can validate this while also letting him continue to play by setting the GPU's TDP/power limit to, let's say, 75% using a software like MSI Afterburner. If you no longer get random restarts, that's a quite definitive way of showing its a power issue, most likely the below spec PSU.

i was thinking about this exact issue, 800w sounded like enough but i was very sus about the powers supply. its some no name chinese brand, so i might just have him replace it. good thing he came to ltx with me cause he saw that silverstone booth and was amazed lol

ill try that power limiting tonight and see if it helps. he was trying to lower the graphics settings to see if it would demand less of the card.

[Agall]

4 minutes ago, Shooterdude34 said:

i was thinking about this exact issue, 800w sounded like enough but i was very sus about the powers supply. its some no name chinese brand, so i might just have him replace it. good thing he came to ltx with me cause he saw that silverstone booth and was amazed lol

ill try that power limiting tonight and see if it helps. he was trying to lower the graphics settings to see if it would demand less of the card.

The only sure way I know is to lower its maximum power limit. If the card has short spikes above 150% TDP, then limiting it to 75% should reign it in to 113% TDP or such on those spikes, assuming its proportional. 

 

800W quality power supply can be fine, and its really only been RTX 3000 and RX 6000 series cards that have had this issue, where before you could calculate out the minimum practical power supply and be fine. So far RTX 4000 series doesn't have this issue, where Igor's Lab has done tons of testing on this that shows the power spiking with the upper RTX 3000 and RX 6000 series cards, that the RTX 4090 doesn't share. I haven't heard any issues with upper RX 7000 series cards, so I haven't bothered to look into it yet.

 

The rule for those is to overspec by +1 or get a very high quality power supply at minimum spec.

[Shooterdude34]

On 8/9/2023 at 10:20 AM, Agall said:

The only sure way I know is to lower its maximum power limit. If the card has short spikes above 150% TDP, then limiting it to 75% should reign it in to 113% TDP or such on those spikes, assuming its proportional. 

 

800W quality power supply can be fine, and its really only been RTX 3000 and RX 6000 series cards that have had this issue, where before you could calculate out the minimum practical power supply and be fine. So far RTX 4000 series doesn't have this issue, where Igor's Lab has done tons of testing on this that shows the power spiking with the upper RTX 3000 and RX 6000 series cards, that the RTX 4090 doesn't share. I haven't heard any issues with upper RX 7000 series cards, so I haven't bothered to look into it yet.

 

The rule for those is to overspec by +1 or get a very high quality power supply at minimum spec.

so my dad dropped the power limit to 75, unfortunately he still crashed in game. might try 50% or something

[Agall]

3 hours ago, Shooterdude34 said:

so my dad dropped the power limit to 75, unfortunately he still crashed in game. might try 50% or something

^ Unfortunately the PSU in that system might be just horrid, especially if 50% works. Some games might not tax the VRAM or cause power spiking. I've got a lot of gametime in SoT on a few different rigs and its not the highest power draw game, but its not a low one.