Black screen while gaming and sudden crash

[Lynx13]

Hello Forums,

I have my RTX 3070ti for a while, and I was gaming fine on it and today I experienced a weird issue only when I am gaming. As suddenly the screen disconnect and blank screen shows and I couldn't go to task manager or display anything. The only thing I can do is do a hard reset on my PC.

My drivers are up to date (536.67)

After quick troubleshooting found out this error in event viewer:

 

Faulting application name: dwm.exe, version: 10.0.22621.1635, time stamp: 0x6201aae6
Faulting module name: dwmcore.dll, version: 10.0.22621.1928, time stamp: 0x26557d25
Exception code: 0x8898008d
Fault offset: 0x0000000000119223
Faulting process id: 0x0x43E0
Faulting application start time: 0x0x1D9C0A8FF8F0DDB
Faulting application path: C:\Windows\system32\dwm.exe
Faulting module path: C:\Windows\system32\dwmcore.dll
Report Id: dc6b0582-dbe9-472a-9748-e20d8cbd0812
Faulting package full name:
Faulting package-relative application ID:

 

+

System

- Provider       [ Name] Application Error       [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57}

EventID 1000

Version 0

Level 2

Task 100

Opcode 0

Keywords 0x8000000000000000

- TimeCreated       [ SystemTime] 2023-07-27T16:40:09.5667621Z

EventRecordID 14334

Correlation

- Execution       [ ProcessID] 11268       [ ThreadID] 13560

Channel Application

Computer Lynx-PC

- Security       [ UserID] S-1-5-90-0-1

-

EventData

AppName

dwm.exe

AppVersion

10.0.22621.1635

AppTimeStamp

6201aae6

ModuleName

dwmcore.dll

ModuleVersion

10.0.22621.1928

ModuleTimeStamp

26557d25

ExceptionCode

8898008d

FaultingOffset

0000000000119223

ProcessId

0x43e0

ProcessCreationTime

0x1d9c0a8ff8f0ddb

AppPath

C:\Windows\system32\dwm.exe

ModulePath

C:\Windows\system32\dwmcore.dll

IntegratorReportId

dc6b0582-dbe9-472a-9748-e20d8cbd0812

PackageFullName

PackageRelativeAppId

 

Followed by:

The Desktop Window Manager process has exited. (Process exit code: 0x8898008d, Restart count: 4, Primary display device ID: NVIDIA GeForce RTX 3070 Ti)

+

System

- Provider       [ Name] Dwminit

- EventID 0       [ Qualifiers] 32770

Version 0

Level 3

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2023-07-27T16:40:12.5943874Z

EventRecordID 14335

Correlation

- Execution       [ ProcessID] 1860       [ ThreadID] 0

Channel Application

Computer Lynx-PC

Security

-

EventData

0x8898008d

4

NVIDIA GeForce RTX 3070 Ti

Now at first I thought it is something was due to diablo4 hotfix update but then played another game for 20-30 min and the issue came again, the different was I could see in the 2nd game fps drop to like below 5fps and then blank screen popped. I could hear the ingame music but no display.

Now I am not sure what is causing that as the only suspicion to me was windows update KB5028254 which have updates about some display settings.

 

Not sure if I need to do ddu or remove the update and go again?

Have anyone encountered that issue?

[ItsDestini]

Interesting symptoms, upon looking for dwm exe seems like its like a pretty much windows appearence thingy like a program for windows transparency, graphical effects and such. Hmm do you have wallpaper engine? Maybe idk you've set the either frame rate or resolution too high and its causing problems. Although shouldn't be a problem since your in-game. But either way I would focus on trying finding out what is dwm and like try to find some solutions online

[Lynx13]

All I could find about dwm is generic troubleshooting like sfc scan, ddu, re-install windows...etc

But note that I never played with ingame FPS as I was playing those games with the same settings.

2 minutes ago, ItsDestini said:

Interesting symptoms, upon looking for dwm exe seems like its like a pretty much windows appearence thingy like a program for windows transparency, graphical effects and such. Hmm do you have wallpaper engine? Maybe idk you've set the either frame rate or resolution too high and its causing problems. Although shouldn't be a problem since your in-game. But either way I would focus on trying finding out what is dwm and like try to find some solutions online

 

[191x7]

58 minutes ago, Lynx13 said:

All I could find about dwm is generic troubleshooting like sfc scan, ddu, re-install windows...etc

But note that I never played with ingame FPS as I was playing those games with the same settings.

 

You might need to disable the MultiPlane Overlay MPO. It's a Windows tweak that solves such issues.

 

Also, what's the rest of the specs?

[Lynx13]

14 hours ago, 191x7 said:

You might need to disable the MultiPlane Overlay MPO. It's a Windows tweak that solves such issues.

 

Also, what's the rest of the specs?

I did that but crashed again. My specc are:

 

Quote

 

AMD Ryzen 7 3700X 3.6 GHz 8-Core Processor

ASRock X570 Steel Legend ATX AM4 Motherboard

ADATA XPG SPECTRIX D50 64 GB (2 x 32 GB) DDR4-3600 CL18 Memory

EVGA GeForce RTX 3070 Ti 8 GB FTW3 ULTRA GAMING Video Card

 

Storage

Samsung 860 Evo 1 TB 2.5" Solid State Drive
Samsung 970 Evo 1 TB M.2-2280 NVME Solid State Drive
Samsung 870 Evo 2 TB 2.5" Solid State Drive

 

Cooler Master MasterWatt 750 W 80+ Bronze Certified Semi-modular ATX Power Supply

ASUS ROG PG278QR 27" @ 165Hz

 

 

I have uninstalled latest windows update and have done DDU and installed new driver again but no luck.

[191x7]

26 minutes ago, Lynx13 said:

I did that but crashed again. My specc are:

 

 

I have uninstalled latest windows update and have done DDU and installed new driver again but no luck.

Latest motherboard BIOS?

Latest GPU vBIOS?

Latest SSD firmware?

Temperatures under load?

Does it happen in 3DMark, Furmark, OCCT, Prime95?

[Lynx13]

2 hours ago, 191x7 said:

Latest motherboard BIOS?

4.1

Latest GPU vBIOS?

Latest SSD firmware?

Both SSD on same firmware

Temperatures under load?

Max 75

Memory max 78

Hot spot max 86

Does it happen in 3DMark, Furmark, OCCT, Prime95?

Heaven Benchmark

Strange thing happened, when I ran EVGA precision to check fans and OC settings ant then (without tweaking any of the settings) I ran heaven bench, and it didn't failed.

Later I run couple of tests with heaven and it is still stable

 

My temps looks normal to me as well Max GPU was 74, memory was 78 and hotspot was 85 during the benchmark

 

I will do more testing and run games.

[191x7]

There is a newer motherboard BIOS with Agesa 1208. Agesa 120A seems not released yet for that board.

 

[Lynx13]

Solved by Replacing the PSU