Upgraded my CPU, now my pc won't display. Mobo shows white light.

[lightlysalted]

Ryzen 5700x

Radeon 6700xt

ROG Strix X570-i

32gb ram

Meshilicious case 

 

I am at my wit's end! I don't know what to do and I feel like I've tried almost everything. Please scrutinize over my attempts to fix this computer!

 

What's the problem?

After I recently upgraded my CPU from a 2700x to a 5700x, my computer has failed to display properly. I had to update my BIOS for the 5700x to work (haven't updated my BIOS in 3 years). Often times the mobo will cycle through the lights and land on the white light. Both of my displays won't show anything.

 

Important Details

I have tried reseating the CPU and even plugged in my old CPU. With the 2700x inside, everything worked perfectly.

So far, I eventually get my computer to display by force shutting down and restarting. Sometimes it takes several force restarts to get it working.

 

What I've Tried

Reseating CPU

Reconnecting Riser Cable

Resetting CMOS Battery

Updating BIOS

Updating AMD Drivers

Getting a New DP Cable

 

What are some other things I should try?

[OU812]

Put your old cpu back in to see if it POSTs, might be a bad chip.

[techead87]

1 minute ago, OU812 said:

Put your old cpu back in to see if it POSTs, might be a bad chip.

Was just going to suggest this.

[lightlysalted]

55 minutes ago, OU812 said:

Put your old cpu back in to see if it POSTs, might be a bad chip.

It does work with the 2700x! If it is a bad chip, should I try to RMA or just return back to Amazon?

[techead87]

14 hours ago, lightlysalted said:

It does work with the 2700x! If it is a bad chip, should I try to RMA or just return back to Amazon?

Yup give it a try. If its past the return policy you'll have to contact AMD support most likely.