Laptop can't run games without cpu speed (ghz) dropping below 1ghz (Ryzen)

[chris_techno]

CPU:

Don't have any issues when running games unplugged but when plugged the cpu speed just drops exponentially. I have high performance mode on and this is a ryzen laptop. I have the latest BIOS update and no new windows updates, this only happens when running games or video recorders (like obs) or editing software. Whenever I'm not running anything too important (just normal stuff like discord or my web browser) it doesn't have cpu speed drops, but when playing ANY game or software like obs or capcut the CPU will run slowly.

[emosun]

are you checking the cpu temp

[FI Fheonix]

14 minutes ago, chris_techno said:

CPU:

Don't have any issues when running games unplugged but when plugged the cpu speed just drops exponentially. I have high performance mode on and this is a ryzen laptop. I have the latest BIOS update and no new windows updates, this only happens when running games or video recorders (like obs) or editing software. Whenever I'm not running anything too important (just normal stuff like discord or my web browser) it doesn't have cpu speed drops, but when playing ANY game or software like obs or capcut the CPU will run slowly.

 

 

5 minutes ago, emosun said:

are you checking the cpu temp

Could also be Power settings in control Panel. 

 

Here are steps to see what your settings are.

 

1. Go to Start and type Power & sleep settings.
2. Press Additional power settings.
3. Click on Change plan settings next to the plan you’re using.
4. Press Change advanced power settings.
5. Expand Processor power management.
6. Change the Maximum processor state to 100%. This ensures that your CPU can even reach the advertised clock speeds.
7. Change system cooling policy to Active.
8. Apply and close settings and see if that fixes your issue.

 

[chris_techno]

14 minutes ago, FI Fheonix said:

 

 

Could also be Power settings in control Panel. 

 

Here are steps to see what your settings are.

 

1. Go to Start and type Power & sleep settings.
2. Press Additional power settings.
3. Click on Change plan settings next to the plan you’re using.
4. Press Change advanced power settings.
5. Expand Processor power management.
6. Change the Maximum processor state to 100%. This ensures that your CPU can even reach the advertised clock speeds.
7. Change system cooling policy to Active.
8. Apply and close settings and see if that fixes your issue.

 

tried this, didn't work unfortunately

[chris_techno]

.

[chris_techno]

22 minutes ago, emosun said:

are you checking the cpu temp

mind if I ask how you do that? I assumed it would be fine since I have the system cooling policy on but if there's sum else I should be doing lmk

[FI Fheonix]

5 minutes ago, chris_techno said:

tried this, didn't work unfortunately

Open control Panel, then go to hardware & sound then go to Power options. Tell me what your Power plan is.

[chris_techno]

14 minutes ago, FI Fheonix said:

Open control Panel, then go to hardware & sound then go to Power options. Tell me what your Power plan is.

currently on high performance

[Guest]

24 minutes ago, chris_techno said:

mind if I ask how you do that?

https://www.hwinfo.com/download/

You can let it run in the background while you do something CPU-intensive.  Installer or portable, up to you.

 

[FI Fheonix]

5 minutes ago, chris_techno said:

currently on high performance

I see, what is your TDP & overall, temperatures?

[Guest]

@chris_techno Also try your custom power plan or create a new custom one.. I've seen somebody have an issue using the default Windows plans with the Razer Cortex stuff installed.

[chris_techno]

12 minutes ago, FI Fheonix said:

I see, what is your TDP & overall, temperatures?

Some temperatures I got whilst playing a game + my TDP is 45W

[chris_techno]

12 minutes ago, si1enze said:

@chris_techno Also try your custom power plan or create a new custom one.. I've seen somebody have an issue using the default Windows plans with the Razer Cortex stuff installed.

I've tried using the cortex plan but it stays the same, also creating a custom plan is the same.

[FI Fheonix]

3 minutes ago, chris_techno said:

I've tried using the cortex plan but it stays the same, also creating a custom plan is the same.

Do you still have a warranty?

[Guest]

1 minute ago, chris_techno said:

I've tried using the cortex plan but it stays the same, also creating a custom plan is the same.

Did you go into 'Change plan settings' then 'Change advanced power settings' then scroll down to 'Processor power management' and ensure that the Max state is set to 100%?  Min can be whatever, but you can try putting that to 100% also for testing..

 

Nice on the HwInfo64.. but we need to see more of it, the CPU clocks, the Wattage, etc after you've tried a game or something.

[chris_techno]

1 minute ago, FI Fheonix said:

Do you still have a warranty?

it expired a couple months back so no

[chris_techno]

11 minutes ago, si1enze said:

Did you go into 'Change plan settings' then 'Change advanced power settings' then scroll down to 'Processor power management' and ensure that the Max state is set to 100%?  Min can be whatever, but you can try putting that to 100% also for testing..

 

Nice on the HwInfo64.. but we need to see more of it, the CPU clocks, the Wattage, etc after you've tried a game or something.

just gonna screenshot everything i can

Took a sec to upload due to the cpu speed going horrendously down (had a game open)
Hwinfo crashed in the process. (and yes i did check to make sure it was at 100%, my processor setting i mean)

[FI Fheonix]

15 minutes ago, chris_techno said:

it expired a couple months back so no

I would just contact support at this point...

[chris_techno]

Just now, FI Fheonix said:

I would just contact support at this point...

think resetting my computer could fix it atp?

[FI Fheonix]

Just now, chris_techno said:

think resetting my computer could fix it atp?

Only one way to find out...

[Guest]

Just now, chris_techno said:

think resetting my computer could fix it atp?

Do you have the latest AMD chipset drivers downloaded from AMD.com and installed?  Is there a BIOS update available for your laptop ? 

[chris_techno]

6 minutes ago, si1enze said:

Do you have the latest AMD chipset drivers downloaded from AMD.com and installed?  Is there a BIOS update available for your laptop ? 

hp support assistant not telling me im missing any updates, no bios updates or nun, and im currently installing the amd stuff rn (either reinstalling or first time installing stuff using the amd download i found for windows 11/10 drivers)

[Guest]

1 minute ago, chris_techno said:

hp support assistant not telling me im missing any updates, no bios updates or nun, and im currently installing the amd stuff rn (either reinstalling or first time installing stuff using the amd download i found for windows 11/10 drivers)

Is it an HP laptop or a Razer laptop?  Installing software meant for a different brand of *laptop can cause weird things to happen..

[chris_techno]

Just now, si1enze said:

Is it an HP laptop or a Razer laptop?  Installing software meant for a different brand of *laptop can cause weird things to happen..

HP laptop cuz it has an hp support assistant, not installing anything weird dw ab it

[Guest]

Just now, chris_techno said:

HP laptop cuz it has an hp support assistant, not installing anything weird dw ab it

You have a Razer Cortex power plan installed based on one of your previous screenshots.. do you have any Razer peripherals like a mouse or keyboard that you use with it?  Those drivers shouldn't install a power plan, but you should look in Programs and Features and uninstall anything Razer for diagnostic purposes...